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Problem with hw video decode on 1135g7

I has notebook ThinkPad E14 Gen 2 with i5-1135g7. First time I discovered problem in Firefox 95. I used win 10. HW decode stop working at all. I don't changed anything(no… (læs mere)

I has notebook ThinkPad E14 Gen 2 with i5-1135g7. First time I discovered problem in Firefox 95. I used win 10. HW decode stop working at all. I don't changed anything(no new version of driver have been installed, no browser update, bios and etc) hw decode just stop working in Firefox. Edge and video players still use hw decode. I tried to reinstall firefox with fully cleared(remove Mozilla folders from appdata and clear temp folder) but it don't solve the problem. Recently I hear that in firefox 100 av1 will be accelerated with hw decode. I decided to make clean install of win 11. And in clear system(no matter win 10 or win 11) firefox use hw decode. I was happy with it, but no long. When I turn ac charge off and tried to start youtube video it tried to start in 10-20 seconds and then plaing without hw decode. And It not changed back when I connect ac charge back and make reboot. And clear install of firefox also has no effect. I think it in the same state as it was before windows reinstall. It can be matter than I set windows settings for ac mode max performance and for battery mode max energy efficiency. Also I had klite codec pack installed but all work with it while I was on ac(and other programs continue work now).

I think hw decode very matter for notebooks battery lifetime. I sad that I had to use edge to watch youtube. I hasn't problems like this in my desktop pc with nvidia card(but it always in max performance mode).

At least I watching how to reset firefox hw decode state to find which is cause problems(windows energy saving settings, codec pack or something else). I not found any information about this.

Stillet af abubaca4 for 1 år siden

Besvaret af abubaca4 for 1 år siden

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Firefox Stops Loading New Websites after Background Update

I usually have Firefox open for 8 hours a day (open Firefox in the morning and close it in the afternoon). About once a week I'll notice that at some point during the day… (læs mere)

I usually have Firefox open for 8 hours a day (open Firefox in the morning and close it in the afternoon). About once a week I'll notice that at some point during the day Firefox will just stop loading new websites. Existing sites will continue to function, and requests to those existing domains work. But new sites, that I didn't already have open, won't load at all; the tab will just sit there, thinking indefinitely (no errors).

When it does this I will try microsoft.com or google.com to check and make sure it isn't just the site, but those won't load either. I'll try it with a Private Window as well to the same effect (private window has no extensions enabled). Chrome/Edge still work fine during this. In order to get Firefox working again, I have to close Firefox and then usually force quit the process instances (or wait a long time for it to reopen on its own). Once reopened everything is back to normal and all sites load as normal.

I think this happens when Firefox loads a new update in the background. I've noticed on more than one occasion this behavior has coincided with a new Firefox version. In fact it just did it again (prompting this post) and when I got Firefox back open again it had a new update tab displayed. So I'm fairly sure it is the background updates causing this.

This behavior has been happening for a very long time. At least 6 months. Across many Firefox updates.

I have a separate Firefox profile that I load using a separate shortcut (with the -P property). When this behavior happens it often impacts both instances of Firefox. Not sure if this bug is related to having multiple profiles or not.

Windows 10 64-bit

Stillet af nick156 for 1 år siden

Besvaret af jscher2000 - Support Volunteer for 1 år siden

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Firefox 99.0.1 Update Disabled ALL my Extensions

I was using Firefox 98.0.2, and it was good, saw there was an update to 99.0.1, so I updated. Next thing I know, ALL of my extensions are disabled, and I cannot install a… (læs mere)

I was using Firefox 98.0.2, and it was good, saw there was an update to 99.0.1, so I updated. Next thing I know, ALL of my extensions are disabled, and I cannot install any from addons.mozilla.org because of an error message from there saying addon is corrupted

all the addons I installed from addons.mozilla.org were working JUST FINE a MINUTE AGO, then this happens. What, the HFIL is going on mozilla, why did you break the browser just now?

Stillet af sullenlock6 for 1 år siden

Besvaret af sullenlock6 for 1 år siden

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error messgae

I recieve the following when I access a web site : Microsoft-Azure-Application-Gateway/v2 Howvere I can access the web site in Microsoft edge . Please help … (læs mere)

I recieve the following when I access a web site :

Microsoft-Azure-Application-Gateway/v2

Howvere I can access the web site in Microsoft edge .

Please help ! i have looked on the web but its all very complicated .

Stillet af Sarah for 1 år siden

Besvaret af Bithiah for 1 år siden

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Playing video on Youtube, Youtube TV blurry on firefox 99, clear on Chrome.

In the last few days Firefox has become blurry on YouTube videos and also when displaying "regular" TV channels on YouTube TV. I have attached one screen capture of a Yo… (læs mere)

In the last few days Firefox has become blurry on YouTube videos and also when displaying "regular" TV channels on YouTube TV.

I have attached one screen capture of a YouTube video with Firefox in troubleshoot mode and one screen shot from Chrome at practically the same second of the video. Both represent the quality of the entire video in each browser. In the case of Firefox, the same blurry image occurs on YouTube TV.

Also in the case of Firefox, the image is the same (i.e., blurry) regardless of troubleshoot or regular mode. In the attachment, troubleshoot mode was enabled.

Thanks

I had to crop them due to file size restrictions

Stillet af r.j.dill for 1 år siden

Besvaret af jscher2000 - Support Volunteer for 1 år siden

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Squareup login fields not appearing in Firefox

When I go to https://squareup.com/login the entry fields do not appear in Firefox. It's impossible for me to access my Square account through Firefox currently, which I u… (læs mere)

When I go to https://squareup.com/login the entry fields do not appear in Firefox. It's impossible for me to access my Square account through Firefox currently, which I use for client invoicing. I have no trouble logging in through Chrome. Screenshot attached.

I have Privacy Badger and AdBlock installed for both browsers. I tried disabling them for Firefox just to see if that was the issue, but it made no difference. I am using an iMac running macOS Catalina version 10.15.7. My Firefox Browser is version 97.0.1, and currently shows that it's up to date. My Chrome browser is version 98.0.4758.109, also up to date.

Stillet af HLBirdsong for 2 år siden

Besvaret af Chris Ilias for 1 år siden

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FF Windows "crashing" by telling me I've opened an older version

Recently I have been getting this error every time I quit FF, reboot, and re-open FF. It is the "latest" version on the stable branch. I have attempted (3x) to fully uni… (læs mere)

Recently I have been getting this error every time I quit FF, reboot, and re-open FF. It is the "latest" version on the stable branch.

I have attempted (3x) to fully uninstall FF, delete all user files, all Mozilla folders (hidden, too), etc. and downloaded a fresh install file from FF.

I cannot figure out why FF would think I have an older version installed, letalone crash my profile every time I exit.

Let me know what I have screwed up on my end. Thanks

Stillet af scottrosenblatt for 1 år siden

Besvaret af scottrosenblatt for 1 år siden

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All functionalities on the right of the URL bar disappeared

Many of the icons I typically see on the right of the URL bar -- my extensions, the button to bookmark a page, etc. -- are gone. Additionally, the two buttons which I sti… (læs mere)

Many of the icons I typically see on the right of the URL bar -- my extensions, the button to bookmark a page, etc. -- are gone. Additionally, the two buttons which I still see (I've included an image for reference) are unresponsive. This includes the "three lines" menu button, which I normally use all the time, and which crucially is constantly mentioned as the first place to go to fix browser issues. I can access some settings with the top menu bar using the alt key, but it does not seem that this has all the same functionalities as the three lines menu.

Stillet af thomas.ps.arblaster for 1 år siden

Besvaret af thomas.ps.arblaster for 1 år siden

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Firefox freezes after starting recording profile

I am trying to use the profiler. I have added the button as stated in https://profiler.firefox.com/, but when I hit Start Recording Firefox completely freezes and I have … (læs mere)

I am trying to use the profiler. I have added the button as stated in https://profiler.firefox.com/, but when I hit Start Recording Firefox completely freezes and I have to quit it. My OS is Ubuntu 20.04. I have tried with version 91 in a virtual machine and it works fine. Have also tried with version 93 in a virtual machine with Fedora 35 and even though it lets me start recording, the moment I hit stop it freezes.

Stillet af davidxtejada for 1 år siden

Besvaret af davidxtejada for 1 år siden

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Firefox using 50% of CPU

Since at least last week (3/28/2022) Firefox has been running in the background utilizing at least 50% of my CPU, hurting performance in my PC games. I've checked settin… (læs mere)

Since at least last week (3/28/2022) Firefox has been running in the background utilizing at least 50% of my CPU, hurting performance in my PC games. I've checked settings and "About Mozilla Firefox" and both say "Firefox is being updated by another instance". Ending the process doesn't close the browser, and it will usually function fine for a little while, before resuming again.

Stillet af CJ1998 for 1 år siden

Besvaret af cor-el for 1 år siden

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Bookmark toolbar fails

I have been working on this problem for a month. I have read every article ever written about this subject. But given the thousands of people who are having a problem wit… (læs mere)

I have been working on this problem for a month. I have read every article ever written about this subject. But given the thousands of people who are having a problem with this I think that this is your problem as well as ours.

I can install any version of FF and I can fix AND break this very easily. If I only install one version (Nightly, Developer, etc) the bookmark toolbar is easily imported from chrome and displays on Windows 11 perfectly. In the good old days, I could install all versions and they would work without a problem. No longer. The second version will not display the Bookmark toolbar and it breaks the first one that has been working perfectly. I refresh but nothing helps. If I remove the first version (or Second, i.e. Firefox removed or Nightly) then I can fix the first by a refresh followed by an import from chrome.

Equally bizzare is that I can break the first correctly running Firefox by merely synching using any mail address I happen to own. The toolbar will not come up even after a refresh.

I examined the profile. The loaded profile contains a blank series of paragraphs (current profile) followed by a set of filled out paragraphs(previous profile). I use a second existing profile and it will work AFTER a refresh.

Forgive me, I know that many of you are volunteers, but there's is something ilvery wrong with the coding to cause such a complex failure of Firefox. I am a believer and donated a small sum every month for years. I have been writing to Mozilla and complaining but nothing comes of it.

Please assume this is a coding problem and not a failure of the user to do things right. I cannot break any browser but Firefox.

Please fix. If you want info from me, just ask.

Stillet af Al Kolkin for 1 år siden

Besvaret af cor-el for 1 år siden

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I need help regarding Firefox Non Secure alert on SSL Pages

Hi, Firefox support, I need help regarding a website https://kidscareclub.com when I browse this site on my desktop firefox browser it shows not secure alert on the top… (læs mere)

Hi, Firefox support,

I need help regarding a website https://kidscareclub.com when I browse this site on my desktop firefox browser it shows not secure alert on the top left corner on the lock icon. But it's working fine in other browsers like chrome safari etc.

Another problem is that some of the pages of this website still opening with SSL in firefox mobile. Can you help me please because I have to submit my information on this website?

Stillet af normarharris209 for 1 år siden

Besvaret af jscher2000 - Support Volunteer for 1 år siden

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Firefox for Linux [Flatpak] takes minutes to start when behind VPN.

The issue concerns the Flatpak version of Firefox on Linux. This issue only happens when I'm connected to my VPN router. For info, I'm using Fedora 35 Silverblue. This i… (læs mere)

The issue concerns the Flatpak version of Firefox on Linux. This issue only happens when I'm connected to my VPN router. For info, I'm using Fedora 35 Silverblue. This issue happens on Fedora 35 or Fedora 35 Silverblue. I been using Fedora since version 33 and such problem existed back then.

When connected to my VPN provider via my router, trying to start a Firefox Flatpak instance takes minutes upon minutes to load. I'm guessing it has to do with DNS query's Firefox does on start but I'm not sure. All I know is that when I connect directly to the internet without being hehind my VPN, Firefox loads in a split second. When I'm using the RPM version of Firefox supplied by Fedora, I do not have such issues even when connected to my VPN. This issue only affects Firefox Flatpak when behind a VPN. I tried opening the AppImage version of Firefox while connected to my VPN, and once again, it loaded within a few seconds. I been having this issue for many years and only figured out recently that my VPN connection was causing a problem.

I would like to point out that the Flatpak verion of Microsoft Edge and Chromium do start without any issues even while I'm connected to my VPN provider...

Stillet af mauriceroux for 1 år siden

Besvaret af mauriceroux for 1 år siden

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FF maintains browser tabs in full screen

on my Win10 64b system the FF browser keeps the tabs visible after the last 99.0.1 update. i didn't make any changes to the browser after that update that i can recall. t… (læs mere)

on my Win10 64b system the FF browser keeps the tabs visible after the last 99.0.1 update. i didn't make any changes to the browser after that update that i can recall. thx!

Stillet af Mataichi for 1 år siden

Besvaret af YongHan for 1 år siden

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Clicking on a "mailto" link opens a new tab then automatically closes immediately

When I click on a "mailto" link, Firefox (my default browser) opens a new tab, then immediately close that tab without waiting for my to interact with it. No draft email… (læs mere)

When I click on a "mailto" link, Firefox (my default browser) opens a new tab, then immediately close that tab without waiting for my to interact with it. No draft email is created. I see that other users have reported this behavior in the past, and I've tried the suggested remedies without success. Specifically, I ran Malwarebytes, and it found no threats. I then started Firefox (on the Mac) via the Option key (to start it without ad-ons), and that does not change the behavior. I'm on ver 99.0.1 of FF, which is up to date as of 4/20/2022 (today). My Mac OS is also up to date (ver 12.3.1). My Mac is a 2021 MacBookPro with the Apple M1 Pro chip. I use gmail. OTHER BROWSER (like Safari and Chrome) can open "mailto" links in a new tab in FF (which is my default browser, and used for mailto links) just fine! Here is an example of the URL that I see in a new FF tab opened via Chome: https://mail.google.com/mail/u/0/?fs=1&tf=cm&source=mailto&su=Cover+of+the+River+Journal&to=Steve+Mones%3Cstevenmones@optonline.net%3E Any help would be appreciated. - Thanks, Jim

Stillet af mrjimchristensen for 1 år siden

Besvaret af mrjimchristensen for 1 år siden

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Tumblr window/tab doesn't respond/refresh

If I have Mozilla Firefox open for a period of time, if posting a link, or refreshing it's as if there is no internet connection. Web links in other tabs have no problem… (læs mere)

If I have Mozilla Firefox open for a period of time, if posting a link, or refreshing it's as if there is no internet connection.

Web links in other tabs have no problem, only Tumblr.

Closing out the tab which Tumblr is in and opening a new tab and inserting the link produces the same result as if there's no internet connection.

The only way so far to rectify the problem is to close out Firefox, then restart. There also seems to be a delay in Firefox closing. When I click on the Firefox icon to open it, a pop-up appears that Firefox is already running, would you like to close it?

Stillet af h100series for 1 år siden

Besvaret af h100series for 1 år siden

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Mozilla sends e-mail questions via no-reply address

Thanks for last message you sent via "no-repy". You ask me questions in those e-mails, but I can't reply. The last had a lot of if you are running this ..... then thi… (læs mere)

Thanks for last message you sent via "no-repy".

You ask me questions in those e-mails, but I can't reply.

The last had a lot of if you are running this ..... then this ....

I'm not using Windows XP or Vista!!!

I keep my software up to date.

Well, I guess I have to part from Mozilla. For a long while it was so good, but lately ...

Stillet af petefine for 1 år siden

Seneste svar af jscher2000 - Support Volunteer for 1 år siden

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Firefox fails to download any file, download immediately fails.

Hello Whenever I start a download, it immediately crashes, no matter what you do all downloads fail. Tried solutions that didn't work: refresh ff, delete profiles, … (læs mere)

Hello Whenever I start a download, it immediately crashes, no matter what you do all downloads fail. Tried solutions that didn't work:

  • refresh ff,
  • delete profiles,
  • uninstall + reinstall.

Stillet af JFM02FFP2NR for 2 år siden

Besvaret af JFM02FFP2NR for 2 år siden

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File upload dialog not appearing

I'm running Firefox 99.0.1 on Ubuntu 22.04. Recently (I think since I updated to Ubuntu 22.04 about a week ago), Firefox has been refusing to show me file upload dialogs.… (læs mere)

I'm running Firefox 99.0.1 on Ubuntu 22.04. Recently (I think since I updated to Ubuntu 22.04 about a week ago), Firefox has been refusing to show me file upload dialogs. When I click a button that's supposed to give me one, nothing happens.

This has been happening with: - The "attach files" button in Gmail - A file upload button on Gradescope (website for managing homework assignments) - File -> Open File... and Ctrl+O.

Dragging and dropping a file onto an email in Gmail does attach the file -- it's just that the button doesn't work.

I've tried restarting, and I've tried running Firefox in Troubleshoot Mode -- so far nothing has fixed the problem. What else should I do?

Stillet af allispaul for 1 år siden

Besvaret af jonzn4SUSE for 1 år siden

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Website log in form not showing (Firefox 99 on Linux)

Hi, I've upgraded to Firefox 99 (on Linux) and a website that works fine in Firefox 88 and Chromium 101 has stopped working for me - I can't get the log in form to show … (læs mere)

Hi,

I've upgraded to Firefox 99 (on Linux) and a website that works fine in Firefox 88 and Chromium 101 has stopped working for me - I can't get the log in form to show up.

This is in a standard window (as opposed to private) with all add ons disabled, Enhanced Tracking Protection switched off for the site and protection settings set to 'Custom' with everything switched off (and same with protection settings set to 'Standard').

The website is:

https://www.riverford.co.uk/

and then click on person icon in the top right corner.

I'm having similar problems with other websites, eg

https://www.ebi.ac.uk/interpro/

in a private window (but weirdly works fine in a standard window) - click on 'Example protein sequence' to fill in a sample sequence and then press 'Search'. In a standard window this works but in a private window the 'Search' button doesn't work. (If the search button does work for you, please delete the job afterwards by clicking on the rubbish bin/trashcan icon so as not waste their resources.)

Stillet af Martin for 1 år siden

Besvaret af Martin for 1 år siden