Firefox supportforum

This is basically a copy of what I put in the Ubuntu forum. The problem is the same, no matter where I post it.

Originally I was using Ubuntu 18.04 LTS.

I thought it would be good to update to GG (20.10) though I did briefly try FF (20.04).

As the install was done on an existing 18.04 version things remained the same for programs, book marks, etc.

Ok, now the crunch: I USE Firefox ""A LOT"". When it loads, there are...... 8 x 6 windows of FireFox and each of those have anywhere from one to ""THIRTY"" tabs loading.

Believe me: ""It worked!!""

I could use it, also run other tasks as well - though a VM was pushing it with the RAM. But the entire machine worked.

Now, I am lucky if FireFox loads at all. Let alone let me browse.

When it loads some of the window's tops are flashing. A screen shot does not really show this. (I tried)

All that has changed is the O/S from 18.04 and Firefox from (what ever it was) to 83.0

I don't want this to be a finger pointing exercise between Mozilla and Ubuntu. I would prefer it is helpful to all.

What have I tried? I've tried starting FireFox with all addons disabled. Still happens.

I am going to try to remember to (next time) launch FireFox from a Terminal and pipe the output to a file to look for things.

The machine I am using has shown it is well up to being able to have this running. I have had it working for a few years like this.

This post is (for now) to establish there is a problem. I will post more information when I get it, rather than waiting to get it then post, as I feel there are a lot of people who have very similar problems and I want it known: ""You are not alone!""

Now a bit of extra stuff.

Other things which are weird: When I am watching stuff - youtube for example - the playback is/WAS jerky. I hadn't touched anything in the settings.

After digging around, I discovered that I had to turn ""OFF"" the hardware acceleration for the graphics. Question: How did it get turned on? (Semi rhetorical)

I have a lot of local pages I open with passwords. When I load them the CPU load goes through the roof and nearly invariably the program just exits. No crash report.

Which is a good 50% of how it happens. The other 50% is the machine just locks up and I have to power it down.

I've recently noticed an issue with Firefox not loading some content for me. On one page it failed to load embedded videos, and when I contacted the site to alert them to the problem they troubleshooted and the issue seemed to be with my browser. A second time, when trying to use Instagram scheduler Planoly, I discovered that none of the images of my feed would display in the program, and again when I contacted support they could find no issue at their end.

I have followed advice and: - cleared my cache and cookies - disabled extensions one by one - scanned my machine for malware.

Any advice would be much appreciated.

Only one Browser has problems with HD videos (1080p + above) on youtube: Firefox in the most current version.

I have tested so far only the one current latest version of the ESR branch (78.3.x). But as visible from thousands of articles to this very particular problem (when i search the community help database for "Youtube videos stutter" i get multiple thousands of entries - i read only a handful of them to realize that they are all "closed" and not a single one "solved"), this problem persists since multiple years now.

I have a very old PC by my side with a very old Firefox (benchmark wise slower than my current PC by a factor of at least 3) ESR 52.9, which is able to play the same videos in the same HD resolution without the slightest stutter.

The drivers on that old system are - naturally - outdated by half a decade. THAT OLD OUTDATED system with THAT OLD OUTDATED Firefox is well able to play even multiple HD videos side by side. With-OUT any stutter.

Thus, you can easily deduce by logical reasoning that nighter any outdating of drivers whatsoever nor any outdating of anything else on the system, be it hardware wise or software wise, CAN AT ALL be the culprit of that stuttering.

While the former holds true, what you actually find in the communities help are completely useless and irrational tips of "upgrading the browser to the last version", "upgrading drivers" or "reinstalling any software" or the like.

Let me be clear: Nothing of the latter will ever help in overcoming the stuttering of current firefoxes at all. The only one measure that will help here is to revise the code that is underlying the video pipe.

Since the stuttering regularly only begins after about one to two minutes into the videos, it is strongly suggestive that something in the memory management - probably in the way resources becoming freed after use - is accumulating over time until the stuttering begins. Badly managed garbage collection, perhaps?

the browser is crashing and its taking too much memory and storage even though I have minimized memory usage through about:memory>minimize memory usage but no use after few days it the logo is not displaying its displaying like in the figure attached and another thing is its taking tooo much time to open browser and also to load the page even though the net speed is good

I use the star symbol to add bookmarks, and then when I try to look at those bookmarks that I have saved, I can't find them. They do not appear when I load the bookmarks tool. Instead I see Firefox bookmarks and a list of ancient bookmarks. Please see the attached image. I have clicked on all the links in the attached image, and none of them show me my recent bookmarks. Can someone please tell me where my latest bookmarks are hiding? Thanks.

Hello, Can you tell me what happen with your browser in around last 1 year? My internet connection is: Download~1000 Mbps,Upload~600 Mbps. See attached photo what is my internet,when i test it with different browsers which i have installed on my PC. See what is the statistic for Firefox O.O WTF? I like your browser and use it from very long time,but if will it crash my connection,i will forget for it! Do something!

My firefox tabs has been crashing, and it has been getting far far worse. Practically none of the tab will open longer than 5 milliseconds. Other browsers works perfectly fine. I tried starting it on safe mode, no good. Tried clean reinstalling firefox, no good.

Can anyone help me why firefox is specifically crashing? About a month ago it worked perfectly fine.

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I clicked on a popup link from Firefox to speed up my browser. Came back to my computer and everything's gone, all my fast links that I had at the top of my screen, like Facebook, Gmail, everything I've saved for quick links over the past 2 years. I want my computer back, just the way I had it. This is a nightmare. I'd much rather my browser run slow (it really wasn't running slow). I tried a system restore, but it didn't restore things the way I had them. Please, what do I do to reverse this nightmare, and please don't ever offer to speed up my browser again.

I started having problems with YouTube recently and I think it is a Firefox issue.

I am running version 82.0.3 (64-bit) and when I log into YouTube, the Home page is not displaying all the content.

I have attached severl screenshots and you can see the problem as follows:

Image Sign In 1 shows the YouTube home page before signing in. Image Sign In 2 shows the YouTube home page after I have signed in using my Google account and you can see at the top right of the screen that my Google Account avatar (Darth) is showing. However, a lot of the content, e.g. Watch Later, Classics and My Subscriptions which are user related are all missing and if you compare this image to Image Sign In Chrome you can see that Chrome is showing everything and works correctly.

I tried this on Edge as well and it works all okay, the same as Chrome, so that is why I think there is an issue with Firefox.

Also, on the left side in the middle in Image Sign In 1 and Image Sign In 2 you can see a blue Sign In box with the words "Sign in to like videos, comment and subscribe." If you select this option you get an error which is in Image YouTube Sign In Error so I don't know if this is related to my problem but I thought it may help highlight what the problem is.

Any confirmation that it's a Firefox issue or any solutions to what is causing it would be appreciated.

Thanks.

In the last week I've continually had the error message PR_END_OF_FILE_ERROR appearing in place of various websites. There's no consistency - one day a website can load fine, the next I get the error message, the next day it'll load fine again. And the problem seems to be getting worse... It's driving me mad! Please help!

Recently, I have been unable to delete Recent History either from the tool bar at the top of the screen or from Preferences. This is an older iMac for which Firefox is up-to-date. What is odd is that I am able to delete History when I use Safari as the active browser. I prefer using Firefox however, so what is wrong and how can I fix it?

I discovered that my metamask extension disappeared on its own from Firefox. It was not a lost pinned extension. The extension was not listed in the extensions any longer.

I looked in the history and browser had not updated. Does anyone have an explanation? Did Firefox remove metamask for some reason?

Is there a way that I can view changes to the extensions somehow?

Thank you.

Since about a week Firefox logs me out of all accounts when I close the browser. I checked the many threads here and have done everything including: Made sure it's not private browsing Made sure the history is not set to clear at exit Cookie settings are in default mode Remember history is on This problem started without me changing any settings on the browser. But I did a fresh install too, and that after clearing the Appdata too so that the install is absolutely fresh. It still continues. Facebook, Gmail, Yandex, and all other accounts are autocratically logged off which is absolutely frustrating. Can any Firefox developer please find a solution beyond "make sure the .... " etc. ?

When I go to the Yahoo main page, using Google and selecting Yahoo News - Current News it shows content but when you try to action anything it doesn't do anything and then shows an error. (see attached screenshots).

I have carried out all the recommended procedures including cookies, cache, etc and restarted Firefox with all Add-ons disabled and it still does not help with this problem.

I have used Yahoo for years and never had this problem and I have tried using Edge and Chrome and everything works as it should so it is definitely a Firefox issue.

So any suggestions on how to fix this would be appreciated.

Thanks.

Hi, Firefox will not open on my PC as it thinks that it's already running. First off I tried a refesh but that didn't work as the same issue occured. I have uninstalled it and re-installed again but the same issue happens. A lot of the help pages I have looked at ask you to do things via the Firefox menu but as I can't even open a browser I'm unable to make cahnges.

Noticed on the latest release of Firefox after I press quit(I have multiple windows) the process will not fully close; I've confirmed this on both Windows and Ubuntu versions. It seems to happen when I have videos playing while closing as they will continue to play in the background.

Only way to fully close the app is to stop the running background process; the videos cannot be stopped as they are CCTV streams.

I'm not familiar with logging with FF if someone can advise on which ones would be of interest I can provide them.

Hi, we use the program "articulate storyline 3" to distribute learning lessons on forma.lms

after the latest update of mozilla firefox a lot of symbol (how ', <, > and many others) on the titles have a problem with html5 translation how you can see on attached pictures

this happens only after the last update and only on this browser (chrome, internet explorer and microsoft edge do not give problems)

we love firefox but if the problem it will not be resolved we will be forced to stop using it

thank you for you answer

I've been having this issue ever since the latest release of firefox.

Essentially it will be fine for a while and then all of a sudden firefox is unable to retrieve any headers from the fetch response. If I refresh firefox this fixes the issue, but only for a small amount of time. The same bug doesn't happen on chrome and I haven't had it happen to me yet on firefox developer edition. It happens if I use this browser on private browsing with no plugins as well.

Note that we do use a fetch wrapper but it essentially returns the entire response object in the screenshots below.

Also note that it doesn't seem to happen anywhere but localhost. Is there anything I can do here?

I just installed the latest version of firefox (83.0)(64-bit). now when I use my MS surface in tablet mode, the virtual keyboard pops up for about a second and then disappears. Chrome and edge works ok. just firefox.