Firefox Community Forum

When I try to sign in with my email, it tells me: "Primary account email required for sign-in." But I'm signing into my account with my primary email, I checked, since I can still sign in on my iPhone. I don't know how I'll be able to get back into my account, please help.

Note: It's been an issue for months and only happened after I changed my primary account email.

Hi, all just a question. The account is supposed to very very old. But since i logged in nothing has been there. I am taking nothing. So you help that be great. Thanks.

Previously access was denied 2 log in 2 xfinity on Firefox browser. Reply 2 post gave me a different log in . It worked. After I got email from u "Your Firefox account was used to sign in Chrome on Windows 10 Boardman, OR, United States (estimated) IP address: 52.32.111.255 Wednesday, Dec 14, 2022 2:52:14 PM (PST)". This isn't me, but I logged in at the same time. Did Firefox mistake my log in? When I attempted 2 change my password, it wanted 2change the password 4the spammer. I couldn't change MY password. I didn't use Chrome, I don't have Windows 10. I have Windows 11 and I am not near Boardman OR.

I have been using firefox for quite some time, and have bookmarks and addons saved to my account. I just recently had to restore windows on my PC, and in doing so, seemingly lost my whole profile. I also have firefox on iOS, and all of the bookmarks are saved there, apparently on the same account I am using to sign in on desktop. I have tried to force the desktop version to sync, but it says it has fully synced and none of my stuff is here still. Is there a way for me to import the profile from iOS or something?

The Update to 108.0.1 succeeded, but the partial process for "sync" still shows as partway. Must've clicked that item by mistake, and then killed it after seeing the scope--since I don't use a smartphone., etc., anyway!

We should be cautioned that this 108.0.1 upgrade is a complicated one. At midnight I just wanted to do a SIMPLE update (release notes listed just one item), shut it off and hit the sack --not be swamped with all the myriad new choices and features to learm! --as I now see.

As per the subject. Had to reinstall Windows 10 on my machine cos of a glitch. In the past, never had a prob with Firefox syncing to a new machine, but it didn't this time & I can't work out how to do it??

I've been using FireFox for a long time. My account is installed on two computers. The operating system of one is windows 8.1 (from work) and the other is windows 10. (from home) On December 7 or 8, 2020, my login list was suddenly deleted while I was working on my account with windows 8.1. I turned SYNC back on, but I couldn't get any of my recordings.

When I opened the same Firefox on my windows 10 computer at home, my login list was erased in less than 5 seconds.

I followed all the procedures on your help page. My login list is automatically erased when SYNC is on. I tried many times. It automatically erased my login list that I created from backup every time SYNC is on.

I request your help from Mozilla and Firefox authorities and review my account if necessary. I would like to see and use my November 2022 login list the same way if possible.

Thank you for your support

Levent

[edited] @yahoo.com . Trying to synchronize with my computer and i can not get it to work . Have scanned the code on computer ( Ubuntu 22.04 desktop three times & it nust shutsdown. Can you help me synch my browser ?

Hello all,

There are a number of threads on this topic asking how to sync Shortcuts from one device to another. It appears that across the board the answer is that you cannot do this (see: this, this, this, this, or this to identify just a few).

It does appear to be the case that you can copy `browser.newtabpage.pinned` from `about:config` but this cannot be transferred to iPadOS, iOS, or easily shared between Android and macOS. It also does not update long term.

There have also been requests for this feature to be added (see this) though a lot of content around this topic appears to be confused as to what to call it and is notated within other recommendations.

I am wondering if anyone from the Mozilla/Firefox team can speak as to why this setting is not available, and what would be needed to see it become possible to sync shortcuts (and ```especially``` pinned shortcuts) within Firefox Sync.

Thank you!

While installing a new phone, my firefox account got messed up and the recovery codes I had saved earlier don't work. So, the only way is to create a new e-mail address, just for syncing purposes, but now the account won't add other equipment, phone etc. there seems to be confusion as to which account to use. Most of the time it ask for the old account, and changing to the new account results in PW unknown (even though this was correctly recorded). Logging into the account to get mail from scratch is possible, but any referred login fails (i.e., I tried to get Moz VPN to work, but it asked for the old e-mail address, and changing it to the new address gives PW failure). On top of that,the authenticator doesn't generate 6 digit codes but 8, so that route can't be used either.

Hope someone can advise how to escape this mess.

Hi there,

I recently had my laptop fixed (new motherboard, complete factory reset) and I had Firefox Sync on before, and I know that I've been able to import tabs and history previously using Firefox Sync, but it will currently only show me that I'm logged in on this other device (AKA my laptop that was completely broken, but uses the same accounts for everything, although I can't open it to send my tabs elsewhere) and I can't import tabs. Is there anything I can do to regain my tabs and history?

Thanks

I have my login credentials saved in Firefox on a Windows PC. I just installed Ubuntu on another PC. I am signed into Firefox on both computers and Sync is enabled. When the Sync finished up on the Ubuntu PC, everything came across with the exception of the login credentials. Has anyone experienced something like this before?

Had to reinstall windows, so of course I backup everything except for one thing. Should not be a biggy since it gets stored and synced. Except when the syncing isnt working no matter what fixes you try. I disabled eset, grabbed an even older profile from a older backup try see if it was due to the profile. still nothing. Suggested and tried: Creating a bookmark and removing. Creating a new profile and loging in to sync there. adding an addon something in about:config to force everything syncing resetting browser troubleshoot mode rebooting pc

Every fix I have tried. I don't get why I cannot just see what sync is doing instead of a spinning icon perhaps a segment on the settings menu of sync since you made a segment for that anyways. I feel stupid for forgetting to copy my profile but firefox is stupid for not being able to have it just simply download the freaking profile. Like I get software sometimes messes up for random reasons. But if only there was then an backup option to download my profile as it is loose from the settings segment. As if its so hard to download a 200~mb profile (I assume since my old profile was around that). I know it can take long to download from what I read but I let it run for over an hour and nothing.

Honestly I am livid that there is no option now to sync my account and that I can get no feedback other than a log that is just mostly gibberish for the average user. why can't I just see error reading from server or corrupt profile cannot download or w.e or downloading xxxxxx file @5% 0.00001kbps.

I get sync isn't meant to be a cloud storage system but in the past it always worked when I forgot the profile backup and if it didn't I was able to fix it back then somehow. I hope someone can help resolve this so I don't loose everything.

Hello Firefox,

I had been using your browser for a while to use my Gmail on another account. The problem is, the password to my google account was saved by your password saver which was the only way for me to log in. Unfortunately after I installed my new pc and reset my old drives, I can no longer access that password. The account in question is [email]@gmail.com. I have tried countless times to log into my sync account to try and recover the password but apparently I don't remember the password to my firefox account either. I cannot access my Gmail without my firefox account, and I cannot get into my firefox account without my e-mail so I am stuck on a loop. Is there any other way you could let me recover my firefox account? I am on the same network with the same router, if I can't have my account back I won't be able to access important spreadsheets that I cannot recover. Please help me.

I synced my firefox with my laptop before I wiped the drive and reloaded windows 10. I have reloaded firefox and signed it but it doesn't bring any of my bookmarks back in. Any suggestions how to restore?

I sync settings/info etc between two devices - an Asus Windows 10 laptop (Firefox 108.0.1 64-bit) and an iPhone6 (Firefox 108.1 (24234). A week or so ago I notice that sync was not happening and when I tried to access my Firefox account found that the password was not accepted - even though it was securely stored on the iPhone "passwords" list. I had to create a new Firefox password, however, all my other internet passwords that were stored on Firefox have been lost. It is possible for these to be restored? Many thanks Graham