Firefox Community Forum

I have been using the Bank of America website for many years. I have not made any changes to the settings! With the recent update of Firefox, Bill Payment on the website stopped working and I get:

Why can't I access Bill Pay?

You might have cookies blocked or cross-site tracking prevented. Depending on what browser you're using, check your settings for these terms:

• Block third party cookies
• Cookie tracking
• Cross-site tracking

Make sure cookies are not blocked and cross-site tracking is enabled. Follow any additional instructions in your browser once you have adjusted these settings. Bank of America, N.A. Member FDIC. Equal Housing Lender

Since this used to work until the last update, I think that the bug is with Firefox. Also, it works on Edge.

Eli

kregstein

Oct 3, 2024, 15:15 CST

I can login to B of A and do everything except reach the make payment page on my PC desktop. I've cleared cache and cookies per B of A instructions but it doesn't help. I can get there on my iPad's Firefox, however. They said to contact you.

Firefox updated to version 131.0 64 bit. Bill payment functions on my banking web site stopped working. I cleared cache and cookies and restarted PC but didn't fix it. I tried using Microsoft Edge and the banking web site worked as always. The bank IT person said it was a Firefox problem. Also, the site says not to block 3rd party cookies, enable cookie tracking and cross-site tracking. In Firefox, I made all changes to allow these things for this site but it still doesn't work. Looks like the latest Firefox update is causing a problem that always worked in the past, while trying to fix something else.

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Secure Connection Failed

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Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem

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