Firefox Community Forum

Dear Sir I had Firefox on my Sony mobile phone for quite long years, I deleted it by mistake today, how can I get it back. My Sony mobile phone is Android 7 . I tried to recover it from my computer and I got QR CODE I took a picture then do not know how to do after that. Can you please help. Thank you. Louise.

Hello,

My payment info is synced across multiple devices (desktop and Android) except for one device - so I added a card manually. Now I have two of the same card across all the other devices. How do I recalibrate this so everything is in sync?

I share my Sync account across 1 Android + 3 desktop devices (Win 10 or 11). So far no problems. A few days ago all the devices started dropping out of Sync.

I would say this all started with the Android device (v.153), which seems to have logged out of the account on its own. After reconnecting it, all the desktop devices went nuts...

1) desktop machines will need to reconnect to Mozilla account every time FF is launched 2) about:logins is always empty, even after logging back in and completing a sync routine 3) even when it states "Account disconnected" - "Sync is off", they will still receive tabs sent from the Android device; they can't send tabs as they won't see the other devices. Also, even while disconnected, they were able to add a new bookmark to the account. So, account is not actually fully disconnected... only some parts of Sync are.

Another symptom. Account's Connected Services list is clean and up to date (see images). Account recognizes new logins as already known hardware and avoids doubling them. But in Sync there's a mess of instances... all new attempts are seen as a new device. Many of these are of course dead links, as the latest login overwrites previous ones.

This happened while desktops were updating to v.154, but I wouldn't say it's related to that, as two of those machines also run a different Mozilla account on a second profile, and so far that account is not misbehaving.

The Android device also got disconnected a few more times, but now it seems more stable than its siblings, and the passwords are still accessible (as as you can see in the pics, it's not showing as a doubled Sync device).

I didn't try signing off all devices because I'm worried I won't be able to get back in... anyway, manually signing off a single one didn't change anything.

It seems to me this is a server-side issue. Is there a way to "refresh" the account without losing all data? Thank you

So I just switched OS on my desktop, and had to log into Firefox all over again for the first time in a bit, and it turns out that for some reason my saved passwords arent synchronising with my whats saved on my phone? In the past my experience have been that if I ask firefox to save my password on one device it remembers it on all my devices. Is this not the case? Is there something I need to do to manually synchronise?

I was in the middle of setting up a secondary profile with sync when the browser froze and became unresponsive for a few minutes. I killed the task and reopened the profile, it lacked the theme color I'd chosen and sync was not enabled. When trying to enable sync, I got the error message shown in the screenshot. To be clear, the profile it's asking me to switch to 'is' the profile I'm in. I've tried deleting the profile and the associated files from About:Profiles, but this issue persists.

I've also followed the steps contained in this issue and associated issues, but the profileID already matches: https://support.mozilla.org/en-US/questions/1581151

How can I resolve this so that I can sync this profile?

Right after updating Firefox to 155.03Beta, bookmarks, history, and synchronized tabs are completely empty on the sidebar. No data, at all, except for AI Chatbot's xml's. Didn't downloads once appear on the sidebar, too, by option? You have to go to Tabs and Browsing >> Browser Layout and select Show Sidebar to customize any of it. Library (Downloads and History) will not even show nor import anything. Not only this, but the new appearance of the sidebar is different, and about:preferences (settings) does not show their page titles, anymore, but only their icons. Settings tried to load when first opened, but it failed to name them. Is there some configured file and/or data on the beta that will not let each of these names and icons appear properly?

Firefox is disconnecting my account every time i restart the browser. I've made sure it's not set to clear data when restarting. I found a support forum post for mac where they weren't installing it and were running it from the dmg, but i'm using the firefox that was installed during cachy installation, which firefox gives /usr/bin/firefox, when runnign it from terminal (or anywhere) the command in btop is /usr/lib/firefox/firefox. its really frustrating because i lose my session data, have to log back in again, have to redownload all my extensions, ahve to reconfigure all my extensions every time the browser restarts

I'm on CachyOS on COSMIC de with a btrfs file system. I've tried uninstalling and reinstalling firefox. I've tried making a new profile. I really don't want to use a different browser, but this isn't functional.

Hello

I've installed Firefox Standard Stable on Windows 11, signed in to my Firefox account, and browsed for about 3–4 days.

I decided to use it on my phone too. After installing it and signing in with the same account on my Android device, about 2,200 browsing history items appeared on the phone.

I don't know why. Before browsing, I always cleared my history on my PC using the following options:

CTRL+SHIFT+DEL and selected Everything, with all 5 options selected.

The browsing history data only appeared on the phone.

My concern is: the data must have been downloaded from somewhere since it was cleared on my PC. So, where are those 2,200 history items stored in the cloud, and how can I delete them?

I don't care about my browsing data. If it were sensitive, I would have deleted my Firefox account by now and used the app without an account.

I love Firefox, and this is a big concern that should be addressed ASAP.

Thank you for looking into this.

I changed the password of my Firefox account recently, which logged me out of my Firefox iOS app. When I'm prompted to scan the QR code to re-establish the pairing, nothing happens. When I choose to use email instead, I get "unexpected error". This happens every time I try to re-pair. Please help me sign in to Firefox iOS.

what happened:

1: my pc is broken, then I got new system and hdd. 2: I download firefox and login. 3: Press Sync now and nothing happen.

ARE YOU KIDDING ME ?

What I want:

I want my bookmark back.

I used firefox soo many years.

PLS tell me I can take it back.

Hey, I am trying to synchronize my mobile tabs with my desktop app. Unfortunately, this is not working. I am using the latest version of Firefox and Windows 10. Any ideas how and if I can solve this problem? Thank you in advance.

duplicate of /questions/1574756 thread

After the latest Firefox update (ref 025f29), my bookmarks and saved passwords are not syncing. Tried signing out and back in.

Hello,

For some reason, when I try to sync all my stuff from my desktop Win 11 firefox/duckduckgo system, to my new Win 11 laptop, the only option I can get is to sync with a mobile device.

I had no trouble doing this some months ago with another laptop, but this time I cannot find how to do this after trying for over an hour . . . . . .

Has anything been changed that won't allow syncing with another 'big' device, please?

duplicate of /questions/1574756 thread

After the latest Firefox update (ref d49f81), my bookmarks and saved passwords are not syncing. Tried signing out and back in.

Hey mozilla team,

I have issues with firefox sync as it doesn't sync old search history. Firefox Sync works perfectly for recent search history and chronic, but I imported an old profile (xyz.default) to firefox and logged in with my mozilla account. Started synching so that the old profile's history gets merged with the current one. It doesn't. I can see it in the imported old profile, but if I check history on another device, it's not there (aka only locally but not synced yet).

Is it generally possible to add an existing profile and then syncing it to merge it with the current search history one?

Hello. I reinstalled my computer and downloaded Mozilla again. How can I find out what profile I was using before the reinstallation, because nothing has been synchronized in my pana@mail.bg profile at the moment?

duplicate of /questions/1574756 thread

After the latest Firefox update (ref daa108), my bookmarks and saved passwords are not syncing. Tried signing out and back in.

I installed a new Windows 10, then I installed the latest version of Mozilla Firefox v133 and there's no sync option in this version 🤔 What is the problem?

I want to recover my bookmarks and passwords

Any solution?

As you can see in the picture