Firefox supportforum

Ipsos Media link app seems to cause issues with Firefox - error messages, constantly wanting to load extension already loaded. Have repeated contacted Ipsos and they say no issue their end so can I just put up with it - but it is constantly being a nuisance and if I try to use Firefox in troubleshoot mode the error message still comes up bottom right of the screen saying there is an issue with Firefox - but there isn’t. I go through the extension addition - downloads 0 bytes but going through the process seems to satisfy the app! Any ideas helpful.

Dear Firefox Support Team,

I hope this email finds you well. I am writing to seek assistance regarding a persistent issue I am facing with Firefox on my Kali Linux operating system. Despite my best efforts, I have been unable to resolve the problem, and I kindly request your support in rectifying it.

The issue I am encountering involves frequent tab crashes while using Firefox on Kali Linux. I have attempted various troubleshooting methods, including updating Firefox to the latest version, disabling extensions, clearing cache and cookies, and even reinstalling the browser entirely. Unfortunately, none of these measures have been successful in resolving the problem.

Considering the importance of Firefox in my daily activities and the need for a stable browsing experience, I am reaching out to request the assistance of a dedicated support team. It would greatly help if someone from your team could guide me through the troubleshooting process or provide specific instructions tailored to my situation. I am available at [email removed from public forum] for any further communication or clarifications you may require. Additionally, please let me know if there are any specific logs or error reports I should share to assist with the troubleshooting process.

I understand the challenges involved in troubleshooting unique system configurations, and I genuinely appreciate the effort your team invests in assisting users like myself. I have always valued Firefox as a reliable and secure browser, and I trust that your support will help resolve this issue and allow me to continue using it effectively on Kali Linux.

Thank you very much for your attention to this matter. I eagerly await your response and look forward to working together to resolve this issue.

Best regards, Harie.R

After a trip on which I used several other internet connections, my Firefox has become very unstable. It is prompting me to shut down Firefox in order to open the next window. It is also flickering on the refresh icon. It is also blocking adult content. I have refreshed the Firefox browser but that changed nothing. I am not sure how to troubleshoot to look specifically at these problems. I am fearful of trying to delete and reinstall this program as I do not use any other online browsers and do not want to install them. Can this be troubleshooted remotely without risking malware?

My university uses Google Workspace, and I rely on Google Calendar to keep me organized. Starting on June 9, Google Calendar stopped working for me. I can open Google Calendar in a new tab using Firefox, but when I try to create a new event or edit an existing event, the page stalls out. When I click on the x in the tab, Firefox asks me if I really want to leave the page and I say "yes."

The workaround that I am using at this time is to create new events and edit existing events in Google Chrome instead of Firefox.

The problem was happening before my copy of Firefox updated to 114.0.1, and it is still happening.

Let us say that I have been using Firefox for 'a few years', i.e., since it was Netscape. It is a good browser, but (IMO) there is something weird going on. When I run Firefox for the first time after rebooting my Windows 7 machine, it thrashes the disk for at least a full minute - and little else can be done while this is happening.

So, my question is this: What the heck is Firefox doing? More importantly, is there something that can be changed to stop this behavior?

Hope someone can help please. I’m suddenly getting told since installing 11.4.0.1 when I download files “This file contains a virus or malware”. Yes there is a workaround by saying Allow Download but that shouldn’t have to be the case. By the way my Internet Security confirms all these files are perfectly fine. Thank you.

I get message when trying to connect to the WEB via Firefox. "Firefox is already running, but is not responding. To use Firefox, you must first close the existing Firefox process, restart your device, or use a different profile".

How to close the running but not responding Firefox process ? To be able to connect to the web

Ive had this issue a couple times now, the method that has worked for me in the past used to be the one that was detailed in this forum post: https://support.mozilla.org/bm/questions/1254772

When using the command listed in the solution: /Applications/Firefox.app/Contents/MacOS/firefox-bin -P, it used to be that there would be two profiles listed in the dialogue box that opens, one corrupted profile and one normal profile, and deleting the corrupted profile would fix it. Now, it just shows one profile "default-release". Other forum posts and troubleshooting stuff online say to force quit through the mac menu, this doesn't work, and if i can avoid it, i would like to not fully re-install Firefox, i have all my passwords saved on there, and I'm not signed in with my Firefox account on this device.

Screenshot provided is of the dialogue box that comes up after running /Applications/Firefox.app/Contents/MacOS/firefox-bin -P

I am on an M1 Macbook Pro, 8GB ram, running macOS Monterey version 12.2

Edit - solved after a restart

Hello,

On some websites Firefox is displaying strange text/characters. I've tried refreshing and troubleshooting, I've uninstalled and reinstalled, and the problem was fixed for about 24 hours, and now it's back. I have confirmed my language is sent to English.

Has anyone experienced this? And if so, how did you fix it?

I don't want to use another browser, but at this point it looks like I'm going to have to. Everything displays properly on Chrome.

Computer: Linux Opensuse Firefox up to date

Recent restart created a firefox crash.

THe dialog box appears each time.

Cannot close, cannot open, cannot restart.

The firefox crash report stays on.

Please help.

Attached> [Wed 14 Jun 2023 09:12:18 PM EDT] Crash report submitted successfully Crash ID: bp-bbc1898e-f068-48db-91e8-e4dfd0230615

Several crash reports are in the pending folder.

Thank You Anthony

Youtube, sometimes, loads for ~5-10 seconds on average for no reason, doesn't load the video or audio at all. Extremely frustrating when I'm just browsing, it may not seem like a long amount of time but I shouldn't have these issues to begin with. Cleared cache, no addons are out of date or tamper with Youtube. Tried every fix I could find on the matter, nothing seems to have worked. Issue persists. I had similar issues with Kaspersky AV installed, so I had just uninstalled it. Prior to this newest firefox update, I have had no issues at all.

After I refreshed my Firefox browser the toolbar has changed. When I load a webpage, for instance AOL, Facebook, etc. there is no "home" icon on the toolbar, only the Firebox icon. When I click on that it takes me to a page for a download of the mobile app. In order to go back to any of the options showing on my Firefox home page, I have to completely come out of the browser and go back into it. How do I fix this? It is very annoying.

Before the latest update, I was able to open links (eg zoommtg:) but that quit working. I originally thought it was a problem with Ubuntu, but I tried in Chromium and it seemed to work fine. In addition to not being able to open links, I can't click on the "Show Folder" in the downloads dialog. This leads me to believe Firefox is having trouble communicating with the desktop.

• OS Ubuntu 22.04.2 LTS
• Firefox Version 114.0.1 (Snap)

Ideally, I'd like to find a log or some indicator as to why this is happening. It's quite annoying because I find myself doing a lot of copying and pasting of links and what not. Any help would be appreciated.

I don't know what happened, but after the latest version of Firefox Developer Edition, all websites appear to be broken, with most complaining about NS errors in the console, none of my extensions have data anymore, and even trying to log in to Mozilla, it complains that Local Storage and Cookies are disabled.

No matter what I do with any of my settings, I can't seem to fix it. Even tried creating a new profile on `about:profiles`, and starting with Addons disabled.

Currently running 115.0b3 (64-bit), but having to post this using Brave (unfortunately). Running Linux 6.3.6.

i m keep getting the same message on my mozilla browser on the laptop. "Gah. Your tab just crashed. We can help" with Close Tab button and Restore This Tab button, none of them are helpful. even if a open a new tab same this appears. i tried reinstalling the mozilla, deleted all the files in the C drive, then reinstall it, same this appear again. even if i try to open the get help site of mozilla same this appears. need help fast.