Viser spørgsmål med mærket: Vis alle spørgsmål

accidently deleted firefox and email address i cant access anymore

HI, i deleted my firefox while cleaning up, had 2 downloaded for some reason. All of my toolbar and saved stuff is gone! I thought it had it synced but its going to my ol… (læs mere)

HI, i deleted my firefox while cleaning up, had 2 downloaded for some reason. All of my toolbar and saved stuff is gone! I thought it had it synced but its going to my old email at a company i dont work for anymore. Any way to recover this? And thanks! Tom

tom@chicagophc.com is old address tomalcock@yahoo.com is new account

Asked by tom231 1 uge siden

Last reply by cor-el 1 uge siden

restore old data from firefox

Hi Mozilla Team i have formatted my laptop and reinstalled Firefox and when i logged in with my Firefox account , it didn't restore my saved data automatically ( bookmark… (læs mere)

Hi Mozilla Team

i have formatted my laptop and reinstalled Firefox and when i logged in with my Firefox account , it didn't restore my saved data automatically ( bookmarks , passwords....etc ) i tried to restore the the data manually , and i accidentally restored a different a different google account on my current Firefox account so now 1 - i can't remove the current data i have on the Firefox account 2 - i need to know if i can restore data that i have saved several months ago , coz i reinstalled Firefox before after formatting and i didn't have any problem in the past with that

Thank You

Asked by shimaa.youssef 1 uge siden

Last reply by Dropa 1 uge siden

How to recover all my bookmarks

Good evening, I contact you cause recently I had a serious problem with my Macbook and I had to erase the central unit in order to reinstall the system. I have another c… (læs mere)

Good evening,

I contact you cause recently I had a serious problem with my Macbook and I had to erase the central unit in order to reinstall the system. I have another computer, so when I logged in I thought that I would recover all my data, cause I thought it was stored on your servers.

I have been using Firefox for years, so I have saved a lot of valuable information. That is why, I would like to get it back. I writing you hoping that you can help me to restore the Firefox that I have using for years. Is there any solution? Can you help me,please?

Thank you in advance for your help. Antonio

Asked by abejper 2 uger siden

Last reply by cor-el 2 uger siden

Sync not works

Hello! 2 weeks ago I re-installed Firefox and logged in as usual to my account to synchronize tabs, passwords e.t.c., but all data lost for unknown reason. Can you please… (læs mere)

Hello! 2 weeks ago I re-installed Firefox and logged in as usual to my account to synchronize tabs, passwords e.t.c., but all data lost for unknown reason. Can you please help to restore it? Thanks!

Asked by max33inbox 2 uger siden

Last reply by Paul 2 uger siden

Setting a Master Sync computer

I had several devices connected to sync. I want my main desktop to be the "mothership" so to say, and all other devices mimic its settings. I'm terrified I'm going to hit… (læs mere)

I had several devices connected to sync. I want my main desktop to be the "mothership" so to say, and all other devices mimic its settings. I'm terrified I'm going to hit sync on my new laptop and it'll just sync its empty bookmarks to all devices.

What do I have to do to ensure that everything copies my PC, instead of pushing their own changes?

Actually ideally what I want to happen is for all my devices to get their settings from the master computer, but any changes they make after that to be sent upstream to the mothership and vice versa

Asked by signusmelko 2 uger siden

Last reply by jonzn4SUSE 2 uger siden

Mozilla account password incorrect and 2fa / backup code incorrect

Let me start off with I've read https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication I use a password manager and when I tried to sign in i… (læs mere)

Let me start off with I've read https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication

I use a password manager and when I tried to sign in it told me the password was incorrect. Little bit concerning, I reset it. Things are going good. It asks me for my 2fa. I enter it. Incorrect. I try it again. Incorrect. Third time. Incorrect. I make sure both my devices' time is correct. They are. I try a separate device. Same issue. I go grab my USB with my backup codes. I put them in. Backup authentication code not found.

And according to the article I'm basically being told to go sodomize myself as Mozilla doesn't provide any support outside of community support.

Is there anything that can be done?

Asked by noreply4 3 uger siden

Last reply by willjoe24421 2 uger siden

Firefox account sign on works on all browsers EXCEPT Firefox ....

Since a few weeks ago I can't sign on to my Firefox account from Firefox. It works fine from Edge and Chrome on the same laptop so not a network, anti-virus, security iss… (læs mere)

Since a few weeks ago I can't sign on to my Firefox account from Firefox. It works fine from Edge and Chrome on the same laptop so not a network, anti-virus, security issue.

The problem started after an upgrade of Firefox. When I try "Sign in for Sync" I just get a spinning icon and the "moz://a" logo at bottom left (see attachment). If I copy paste same URL into Chrome or Edge on the same laptop it works just fine. I'm writing this while signed in from Chrome.

I've tried private window, clean re-install (which isn't that clean since it seem to remember I had Firefox earlier....) and I think I'm about to give up on this.

///Bo

Asked by bo9 2 uger siden

Last reply by cor-el 2 uger siden

Two-Factor Authentication

Hi I have a very big problem, I emailed several times but did not get an answer I activated a two-step password with the Microsoft Authenticate software, which unfortun… (læs mere)

Hi I have a very big problem, I emailed several times but did not get an answer I activated a two-step password with the Microsoft Authenticate software, which unfortunately was deleted on my mobile phone. Now the problem is that I didn't save my backup code and now I can't enter my account. What is the solution, what should I do, please help me

Give me the firefox support email so I can talk to them directly for authentication

Asked by HAMI.TMB 2 uger siden

Last reply by cor-el 2 uger siden

Passwords not Syncing to new laptop

My computer was factory reset and I had to re-download firefox. My saved passwords were no longer available after signing back into firefox. Before the restart, I determi… (læs mere)

My computer was factory reset and I had to re-download firefox. My saved passwords were no longer available after signing back into firefox. Before the restart, I determined I should ensure I had the most recent pw to log back in after the reset. I was able to log back in, but all bookmarks and pw's are no longer available. I can see the previous session when I log into the account. How do I retrieve those lost bookmarks and pw's?

Asked by carmull8 2 uger siden

Last reply by cor-el 2 uger siden

Firefox doesn't recognise my primary e-mail address for Firefox Account sign in, with message "Primary account e-mail required for sign in"

I use Firefox sync between multiple devices, including a desktop and a laptop on Ubuntu Linux. This is done through a Firefox account. Both Ubuntu devices mentioned run F… (læs mere)

I use Firefox sync between multiple devices, including a desktop and a laptop on Ubuntu Linux. This is done through a Firefox account. Both Ubuntu devices mentioned run Firefox 108.0 for Ubuntu 20.04 LTS.

I'm signed in on this Firefox account on my laptop (from which I'm writing this message). I recently (some months ago) changed my primary e-mail, since I may lose access to the older e-mail account soon. Now, suddenly, on my Ubuntu Desktop I received a message that I need to sign in to sync. When I click on "sign in", it takes me to tab that lists my primary e-mail address and asks for my password. I enter the password that I know is correct (it is listed under my saved logins on this Ubuntu laptop and the e-mail listed is the primary e-mail address with which I am signed in on my laptop, writing this message; it is also listed on my Firefox account details as my primary e-mail address). I then get a red message on tab stating "Primary account e-mail required for sign in", despite the fact that it is with my primary e-mail that I am attempting to sign in! I've tried it multiple times, to no avail.

At least two other users have posted about related concerns this year: (see https://support.mozilla.org/en-US/questions/1368875 and https://support.mozilla.org/en-US/questions/1395902). However, nothing has been done to resolve this issue. I have followed all instructions provided for changing my primary e-mail address. This is definitely a fault on Mozilla's side and not mine. Please resolve this urgently, users risk losing vast amounts of data, through no fault of their own, if you fail to do so.

Asked by stefaan1 for 1 måned siden

Last reply by jonzn4SUSE 2 uger siden

Firefox sync - how to delete multiple devices at once?

Hey all, (thanks for the continued work on firefox and happy new year) I use Firefox sync from multiple devices in my ecosystem, a micture of all three main OS (Windows, … (læs mere)

Hey all, (thanks for the continued work on firefox and happy new year) I use Firefox sync from multiple devices in my ecosystem, a micture of all three main OS (Windows, Linux and macOS / IOS). Some time ago, I must have had one device which probably generated a new device UID everytime it synced, or some kind of bug in the Firefox IOS client. This results in having a large magnitude of devices in my firefox sync account. I can only delete them one-by-one with a confirmation dialogue and a reload of the page, which is really cumbersome. I have the feature request of some easier device management policy here. Ideas would be either a "delete all" button and afterwards signing in again on all still active devices, or a series of check boxes to perform actions like a delete on multiple devices at once, perhaps even with a "select all" shortcut at the top. Feasible? Cheers, Niels

Asked by niels.wittje 2 uger siden

Last reply by cor-el 2 uger siden

Sync Problem for Passwords and Logins

I was using Ubuntu before. I was using firefox and i had lots of recorded logins in that browser. I sign in with my current account and i opened sync including the passwo… (læs mere)

I was using Ubuntu before. I was using firefox and i had lots of recorded logins in that browser. I sign in with my current account and i opened sync including the password and login. Recently i changed my distro, i am using Fedora right now. I log in my firefox account, yet my passwords and logins didn't came back.

Asked by kyazc 2 uger siden

Last reply by James 2 uger siden

There is no sync when Switching from Windows 10/11 to Ubuntu?

I have recently lost trust in Windows and went back to Ubuntu. Work computer can probably boot back into Win11 if I try and it's on 22.04LTS. Home laptop was Win 10 but I… (læs mere)

I have recently lost trust in Windows and went back to Ubuntu. Work computer can probably boot back into Win11 if I try and it's on 22.04LTS. Home laptop was Win 10 but I'm not sure it is able to boot to that. Anyhow:

I had a great workflow with containers and handling a few different accounts and there are probably 100+ unique strong passwords saved in my firefox sync. Now I get to linux, get things set up ... and now I have to start over with everything. Most accounts, I'm totally OK to just "Forgot Password" because then it's a great chance to get a newer, longer, meaner passwd and review if I can turn on 2FA, etc. But there are sites that are slipping through the cracks; sites that are a little broken about recovery.

On an aside, I do have the windows filesystem and poked around Users/me/AppData/Roaming/blahblah/profile/files. There are json files with encrypted usernames and some sqlite DBs. Is there a mechanism for merging the "old" AppData into ubuntu's ~/snap/firefox/profile ?

Or is there a means to get user/pass out of those files? I'll see if I can get logged into the work computer tomorrow since I see there's an export option, which is a good backup plan if there isn't a way to import.

Thanks! Krista

Asked by Krista 3 uger siden

Last reply by cor-el 3 uger siden

Lost access to primary email

Hi, I come back to use Firefox and discovered my personal email was associated with an account I created 5 years ago with my professional email that has been destroyed si… (læs mere)

Hi,

I come back to use Firefox and discovered my personal email was associated with an account I created 5 years ago with my professional email that has been destroyed since then.

In the Firefox account settings it says: "Access your account if you can’t log in to your primary email."

But if I try to "Make primary" my secondary email it asks for a confirmation code from the primary email which I don't have access.

If I want to remove my secondary email in order to use it to create another account, it asks for a confirmation code.

If I want to delete the account, it asks for a confirmation code.

It's hard to understand what the use of a secondary email if it can't be used when needed.

What are my option to be able to use my personal email (secondary email of an existing account). Doesn't matter if I have to recreate an account but my personal email is locked to that account.

PS: I have access to the Firefox account but can't access the primary email.

Regards,

Asked by Geoffrey 3 uger siden

Last reply by James 3 uger siden

my passwords wont sync from one device to another despite having sync enabled for passwords

I have two windows devices and I have a lot of passwords saved on one of the devices and when I try to use those passwords on my other device they are not there. Going in… (læs mere)

I have two windows devices and I have a lot of passwords saved on one of the devices and when I try to use those passwords on my other device they are not there. Going into the about:logins section I see that there are only a few passwords saved there despite having many saved on the first device. I have made sure that I am signed in, and that sync is enabled and yet it still doesn't work.

Asked by Eris 3 uger siden

Last reply by cor-el 3 uger siden