Viser spørgsmål med mærkatet: Vis alle spørgsmål
  • Løst

bookmarks in toolbar disappear on one device

I have rebooted my computer and when Firefox is restarted all the bookmarks in the bookmark toolbar are gone. I have Firefox set to sync these bookmarks on all devices an… (læs mere)

I have rebooted my computer and when Firefox is restarted all the bookmarks in the bookmark toolbar are gone. I have Firefox set to sync these bookmarks on all devices and am concerned if I just initiate a new sync then the bookmarks will be deleted from all other devices instead of reloading them all from the Mozilla server. How can I force a reload of all sync'd bookmarks from the Mozilla server to my Firefox on this computer?

Stillet af vfischer1 for 6 dage siden

Besvaret af vfischer1 for 6 dage siden

  • Løst

Lost old firefox bookmarks

I wanted to open firefox and a new window for new firefox open but did not suggest me to sync my old bookmarks. instead it only asked me if i wanted to sync with chrome b… (læs mere)

I wanted to open firefox and a new window for new firefox open but did not suggest me to sync my old bookmarks. instead it only asked me if i wanted to sync with chrome browser only. why was i not allowed to save old bookmarks before new firefox updated.

Stillet af eros.bellio for 1 uge siden

Besvaret af alejiri for 1 uge siden

  • Låst

Urgent: Lost All Synced Data After Firefox Account Password Reset Without Recovery Key

Dear Firefox Support Team, I am writing to urgently request your assistance regarding a critical data loss issue with my Firefox account. Recently, I reset my Firefox a… (læs mere)

Dear Firefox Support Team,

I am writing to urgently request your assistance regarding a critical data loss issue with my Firefox account.

Recently, I reset my Firefox account password because I could not remember the original one. However, I was not informed or clearly notified during the reset process that resetting my password without a recovery key would result in the permanent loss of my synced data, including saved bookmarks, passwords, and other browser data.

Unfortunately, this Firefox account was the only place where I had stored this important information, and I had no separate backup of the data elsewhere. I understand that for security and encryption reasons, data cannot always be recovered—but I believe users should be more explicitly warned during the password reset process.

Stillet af SuMo Bot for 2 uger siden

Seneste svar af Konstantina Papadea for 2 uger siden

  • Løst

I logged into Firefox, I lost all my bookmarks, passwords, and browsing history.

So I had logged into this Firefox account, but while I was, I forgot my password. I needed to enter the correct code from the email, but I lost the recovery key; I needed… (læs mere)

So I had logged into this Firefox account, but while I was, I forgot my password. I needed to enter the correct code from the email, but I lost the recovery key; I needed to enter in the 2FA code from my phone, then I could now change the password. When I logged in, boom, bookmarks gone. Passwords gone, and browsing history gone. I was waiting for it all to sync, but it had probably synced the deletion of everything possibly. I have no idea what happened, but I do not believe my account was compromised, because I did not get any emails about any new logins. If it is encrypted, how can I decrypt it so I can get my stuff back? Thanks.

Stillet af catalysterkim for 3 uger siden

Besvaret af Paul for 3 uger siden

  • Løst

I can't seem to retrieve all of my Firefox bookmarks or passwords on this new laptop. My other one fried

Hi, I can't seem to retrieve all of my Firefox bookmarks or passwords on this new mac laptop. My other (mac) one fried. I thought everything was saved on Firefox. Tried… (læs mere)

Hi,

I can't seem to retrieve all of my Firefox bookmarks or passwords on this new mac laptop. My other (mac) one fried. I thought everything was saved on Firefox.  Tried to sync from phone (android) too. Therefore, I'm having a hard time logging into certain accounts, which I depend on Firefox for my saved passwords. (evidently that is a thing of the past and I will now write all passwords down in a safe place. Also does anyone know why when I scroll on my mouse I have to scroll up, in order to scroll down, more importantly how can I change it back. This is a new glitch. and I'd rather not get used to it! Please help if you can.

Thank you, techno dummy Noel lol

Stillet af Noel Cielo for for 1 måned siden

Besvaret af Noel Cielo for for 1 måned siden

  • Løst

My Bookmarks and history is lost as I updated to IOS 26.0.1

Hello Firefox team, I did update my Mac to IOS 26.0.1 and I have lost all the history and bookmarks, I have the "Sync" enabled with my browser. All my important data ha… (læs mere)

Hello Firefox team,

I did update my Mac to IOS 26.0.1 and I have lost all the history and bookmarks, I have the "Sync" enabled with my browser.

All my important data has been lost, can you please look into this and help me please.

Thanks, Sajeel Irkal

Stillet af sajeel.irkal for for 1 måned siden

Besvaret af KAMI for for 1 måned siden

  • Løst

Bookmark backup methods

I know the system backs up bookmarks every day or so. I want to migrate all to a new PC. With a new Laptop it seems to have done so automatically, maybe through synchroni… (læs mere)

I know the system backs up bookmarks every day or so. I want to migrate all to a new PC. With a new Laptop it seems to have done so automatically, maybe through synchronize feature, I am not sure how I did that . I normally export bookmarks to a external flash drive as HTML. Just did also to a .json file type cannot find how to do that. Which format and method will be best? Have all of the old PC backed up through Acronis full back up. Will that have the full Firefox program with the bookmarks?

Stillet af JJEULER for for 1 måned siden

Besvaret af George Kitsoukakis for for 1 måned siden

  • Løst
  • Arkiveret

Firefox Home (default) desktop is different on two computers in the same house (same accounts)

I have two computers. Both sign into the same Firefox account. Both instances of Firefox are the same version (134.0.1 64-bit). On my main computer, creating a new tab… (læs mere)

I have two computers. Both sign into the same Firefox account. Both instances of Firefox are the same version (134.0.1 64-bit).

On my main computer, creating a new tab is set to Firefox Home (default), and clicking the "+" sign to create a new tab results in the recommendations appearing as seen in the first image (firefox_2025-01-19_17-42-57.png)

On the other computer, creating a new tab is set to Firefox Home (default), and clicking the "+" sign to create a new tab results in the recommendations appearing as seen in the second image (firefox_2025-01-19_17-43-57.png)

How to I get both instances of Firefox to do the same thing when creating a new tab, i.e. organize the recommendations like the second image?

Stillet af Jim Reisert for for 9 måneder siden

Besvaret af jscher2000 - Support Volunteer for for 9 måneder siden

  • Løst
  • Arkiveret

Can't download synced bookmarks to Firefox on a new Windows 11 computer

I got a new Windows 11 Dell XPS laptop computer and installed the latest Firefox (v133) on it. On my old computer, it was supposedly syncing/saving the bookmarks in the … (læs mere)

I got a new Windows 11 Dell XPS laptop computer and installed the latest Firefox (v133) on it. On my old computer, it was supposedly syncing/saving the bookmarks in the Mozilla cloud or somewhere. However when I try "Import" on the bookmarks panel, it only offers to import Microsoft Edge bookmarks. When I follow the help docs on this forum, it says to use the hamburger menu to go to bookmarks and then to "Manage Bookmarks" which took me a while to find since it's at the very far bottom of the Bookmarks window, not near the three menu items at the top. Anyway, it brings up a window with more bookmark items but they all seem to deal with my current computer and installation of Firefox, which has only a very few default bookmarks. I do not see anything related to bookmarks synced with the cloud. I am logged into Mozilla on the new computer. I do not have an HTML backup file available, since I thought that the bookmarks would be backed up to the cloud and I could always get them there. Two questions:

  1. 1: Is it possible to get my old bookmarks from the cloud?
  1. 2: Is the bookmarks have not been exported to an HTML file, is it somehow able to get them from someplace on the C drive of my old computer? I think it should be possible since the bookmarks must be saved somewhere otherwise, how would it know what the bookmarks are for someone who never exported them to an HTML file? My old computer won't boot due to a power surge but I am able to connect it's hard drive to my new computer and see files on it.

Thanks, Mark

Stillet af Mark for for 10 måneder siden

Besvaret af Paul for for 10 måneder siden

  • Løst
  • Arkiveret

Cannot Copy a file in VSCode (in Home Assistant) open in Firefox

On Firefox browser, I cannot Copy a file in Studio Code Server (within Home Assistant). SCS is open in HA in a Firefox tab. I get the error popup "Unable to read from the… (læs mere)

On Firefox browser, I cannot Copy a file in Studio Code Server (within Home Assistant). SCS is open in HA in a Firefox tab. I get the error popup "Unable to read from the browser's clipboard. Please make sure you have granted access for this website to read from the clipboard." "Learn More" links to https://code.visualstudio.com/docs/remote/codespaces#_how-do-i-allow-vs-code-to-access-my-clipboard-for-reading and the "How do I allow VS Code to access my clipboard for reading?" section. But I cannot find similar settings in Firefox's Settings menu.

Any suggestions please on how to resolve this? I'm sure I used ~ a year back to be able to Copy a file ok in VSCode on Firefox. Thank you.

Stillet af IanBJones for for 11 måneder siden

Besvaret af jscher2000 - Support Volunteer for for 10 måneder siden