Firefox Community Forum

I received an email saying that I had to sign in in order to keep my account. I did not click on the link provided since I thought it might be a scam. Was this a valid email? If so, is signing in now meet the requirement to keep my account?

I recently updated to Firefox 131.0.3, having signed out of my Firefox/Mozilla account. Now I am trying to sign back in. After a seemingly successful sign-in (with email and pw, followed by "authorization code"), I'm taken to my account page. Scrolling down to Connected Services, I can see a recognizable account name (my Windows 11 user name and the name I've assigned to my computer). But looking up at the account button at the top right of Firefox, I see a small yellow triangle. Clicking on the button, I'm told "Account disconnected." (Remember, I'm currently looking at my account page, which says I'm connected.)

So I try to log in again. I give email address and password, and authorization code, and I'm in again. Now I see an addtional account connected, "Firefox 131, Windows 10" (remember, I'm using Windows 11).

So looking up again to the upper right at the account button, I see the yellow triangle, and clicking tells me once more that I'm disconnected, even though I have my account page open in front of me.

All of this, of course, prevents me from having access to the sync function. I've been through this circle several times with the same strange results.

Anyone have any idea what' going on.

Screenshot attached.

Thanks! Lance

Hello,

My Firefox account has been locked because the confirmation email was returned. The email address I used is [miladjaksin777@gmail.com](mailto:miladjaksin777@gmail.com), and it is still valid and accessible to me.

I did not receive the confirmation message, or it may have been filtered as spam. Please help me verify my email address and unlock my account.

If you need any additional information to confirm my identity, I will be happy to provide it.

Thank you for your support.

No changes been made to my Mozilla account unless Mozilla banned me for constructive criticism yesterday. Earlier today Oct 4, 24 booted up laptop no issues. 3 hours later from cold start issue.

My version of FF 131.0 updated yesterday indicates I'm not signed in. Repeated sign-in attempts successful only to be disconnected seconds later. No issues logging into Mozilla Monitor to see progress and navigate around without disconnection. On Android 11 cell phone no issues, on Asus tablet Android 7.0 no issues. What am I doing wrong or missing? See attached screen shots and browser data.

Thank you in advance for your assistance.

You took my $65.72 image attached!! I have no Mozilla and you can't seem to email 6 didget varifacation code to my proton e mail address. Send the code to [edited phone# from public community support forum]. Thank you

Good day Firefox support team how are you.s doing today it would greatly appreciate if you.s could pretty please delete my firefox account with the email address [email removed]@gmail.com

as i no longer need it and have lost acccess to it  

or if you.s could pretty please forward an account deletion request form or weblink to request deletion of the account [email removed]@gmail.com

your assistance in this matter would be greatly appreciated

Thanking you Donovan gregg

I need to delete my account to Firefox I have 4 viruses and I need to get fire fox off because that’s what’s making it happen I think I got a email from Apple iPhone and that’s what they told me so I need to delete my account today please help me

I want to make sure my personal info is not exposed but don't know how to enlist Monitor for FREE as you advertised. A a first-time customer, how do I get my $ back??? NOTHING is explained on that site!

[email 1 removed]@hotmail.com is old and obsolete. I want [email 2 removed]@live.com to be my primary login. Please delete old account. Thank you.

Hello, I am writing to request a manual review of my disabled Facebook account. I believe my account was disabled by mistake. I have always followed Facebook’s Community Standards and have never engaged in any activity that violates the rules or policies. I kindly request you to review my account manually and restore my access if possible. I would be truly grateful for your assistance and support. Thank you for your time and consideration.

I have a problem with my primary email. I cannot send out or receive. I'm working with my provider but no resolution as of yet. They did check my settings at the provider level but said everything looks good. I've thoroughly checked and rechecked all my email settings and am unable to see a problem. I'm thinking that since I am not signed into my browser (Mozilla Firefox) with it telling me my account is disconnected that I need to Sync my account, but I cannot do that.

So, I have been trying to Sync my Mozilla account but being I have a problem with email I am unable to receive your email code to completely sign into my Mozilla account. What I am wanting to do is to sign into my account and add a secondary email address so to receive your sign in code so that I am able to finish syncing my account.

I am lost to know what to do from here! You will be unable to reply to me using my regular primary email address because as I say, I cannot send or receive, so how can you even help me? Please help me somehow! I'm sure you have my phone number being I would think it's on my account. Can you phone me? Hopefully! Not sure whether I should put a phone number or the added secondary email address in here so you can add it for me. I can't sign into Mozilla to do anything. I went through my Google account to get this far so to hopefully send this to you. Your help would surely be appreciated! I'm desperate- here it is - Email hidden for privacy - you can contact me through that. Please help!!! Thank you!

Your review was unsuccessful

Hi Møhãměđ, Your Facebook account has been permanently disabled.

You requested a review of this decision, but we still found that your account, or activity on it, didn’t follow our Community Standards. You can’t request another review.

i need help please reconnect my facebook account as soon as possible if you need to send me references for this please

I received an email at an email account I don't use for my Mozilla Firefox, thus why seems suspicious and strange to me. So I researched it here and saw the answer to another persons same question. I did go and check, I am logged in. Firefox is my primary and I use it constantly. Also on my phone and tablet, same account. As I write this, I have about 15 tabs open and active. The email associated to my account is not the same as the one I got this email at. The email I got it in, I use for solicitation, signing up for things and things I don't trust. This is what the email stated (same info as what was posted by the other person that got this same post) I copied and paste vs. Screen shot... so the Mozilla logo didn't show up. MIND YOU, I HAVE NEVER GONE 2 YEARS WITH NOT BEEN ACTIVE ON FIREFOX. AND I ONLY HAVE ONE ACCOUNT. PLEASE ADVISE --- The email they sent it to is [email removed]@gmail.com

Mozilla logo Your Mozilla account and data will be deleted in 7 days Your Mozilla account is used to access free privacy and browsing products like Firefox sync, Mozilla Monitor, Firefox Relay, and MDN. Your account and your personal data will be permanently deleted on Sunday, Jun 29, 2025 because you haven’t been active. Sign in to keep your account If your account is deleted, you’ll still receive emails from Mozilla Corporation and Mozilla Foundation, unless you ask to unsubscribe.

If you have any questions or need assistance, feel free to contact our support team. This is an automated email. You are receiving it because you have a Mozilla account and it has been 2 years since your last sign-in. Mozilla. 149 New Montgomery St, 4th Floor, San Francisco, CA 94105 Mozilla Accounts Privacy Notice Mozilla Accounts Terms of Service