Firefox Community Forum

It is really sad that there is no way to contact mozilla directly The update installed on my Windows 7 64 bit is now storing cookies for Proton Mail and that makes the storage amt increase from 29Kb to 78Kb and I am not happy that I can not find a way to remove or revert the update so detail steps to complete that process would be nice. As for my future use of Firefox and involvement with Mozilla I am very seriously considering NO further use of both and your claims are starting to become lies you are permitting tracking in my view of this behavior Community Members should not be dealing with these concerns GET OFF your lazy back side Mozilla

Firefox created a folder "Old Firefox data" on my desktop which is impossible to delete. I am getting an error "Access denied" even when trying to delete it as administrator. How can I delete this folder?

Hi! I´m using Jdownloader2. After an update of Firefox the captcha-extension of JDownloader didn´t work anymore. I reinstalled Firefox, but adding the extension is still prevented. Following quote appears: "Firefox hat die Website daran gehindert, Sie zu fragen, ob Software installiert werden soll" It should be in yellow (but it isn´t), like following site describes: https://support.mozilla.org/de/kb/Add-ons-koennen-nicht-installiert-werden#w_firefox-hat-die-website-daran-gehindert-sie-zu-fragen-ob-software-installiert-werden-soll Furthermore there should be a button to authorize the installation. Instead there is only the button "OK". I followed the help-site mentioned above to the letter, to no avail. By the way, I´m using Nightly now, but JDownloader2 automatically wants access to Firefox. Would you please tell me, how to add the mentioned extension. Without it I couldn´t download most files! Please answer to following email: [redacted email from community support forum]

Best regards, Stefan P. aka perechon

This is a new install of debian 13 trixie. I have a subscription to mozillavpn. It was working on a previous install of debian. I use synaptic to install flatpak. I use flatpak to install warehouse. I use warehouse to install mozillavpn. Once installed I highlight the package mozilla vpn in warehouse then click open. A mozillavpn icon appears in the taskbar. Also a window that is shaped like a cell phone open up. This window has a button to "sign up", also it has a link to "already a subscriber?". I click the "already a subscriber" link. It changes to a page that says "waiting for sign in and subscription confirmation..." with a rotating circle and a button to cancel. It also opens a separate browser to a start page. I wait awhile but nothing happens. I change the browser page to my mozilla account page at "https://accounts.firefox.com/settings" Nothing happens. There's a button on the account page to "connect a device" but I don't know what to do with it. Under the heading "Everything you are using and signed into." it has 2 entries: "Firefox 153, Linux" and "Mozilla Support". Both entries have a "sign out" button. Back at the mozilla vpn cell phone shaped window the spinner just spins and nothing else. So I'm stuck. I click cancel and it goes back to the "sign up' / "already a subscriber?" page. From the icon in the taskbar I click quit and both the window and the icon go away. Everything seems to working but I am not registering as a subscriber. I've tried this several times over the course of 2 days. It's always the same.

Several days ago I backed up my hard drive, preparing to upgrade from W10 to W11. The upgrade was very slow and took a lot of time. Also, when I began to use W11, many of the programs, including Firefox, were slow to load and slow to run. Finally, I decided to try a reinstall of W11, hoping for an improvement. For this second try, I decide to use the option that eliminated programs that, over the years, I had downloaded onto my computer, such as Adobe Reader, Glary Utilities, and Firefox. For whatever reason, this second installation of W11 took less time and programs like Adobe and Glary worked almost as well as before. (They performed a little better on W10.) But not Firefox! Firefox wouldn’t run at all. I then deleted Firefox, using Revo Uninstaller. My next step was to download another copy of Firefox, from the Mozilla website. The result was the error message I have seen on many postings on this website:

Profile Missing Your Firefox profile cannot be loaded. It may be missing or inaccessible.

As of this writing, the path C:\Users\rsuth\AppData\Roaming\Mozilla\Firefox\Profiles\ leads to two folders, both dated 11/11/2024: 0dppjrfa.default contains one file, times.json, dated 8/11/2020 and ru82tlj5.default-release, containing 97 items, files and folders, most – but not all - of the files dated 11/11/2024.

On my desktop is a folder Firefox Bookmarks. Inside is Mozilla/Firefox/Profiles/xh22l03a.Default User It contains 79 items, files and folders, mostly dated 7/16/2023

I have used Firefox for many years. It contains links to many handy and valuable websites. I hope that someone who has read this account will be able to direct me to a solution that will allow me to recover my previous Firefox and all the all the important information it contains. And, if that happens, then I will try to do something similar with my lost Thunderbird. Thanks for reading.

When the new update arrived yesterday, I started getting multiple popups from McAfee & Mozilla. Three stay on the screen at once, and when I X one, another appears instantly. This appears to be a scam trojan, but 3 different excellent anti-virus programs have not found anything. This never happened until the latest update. What do you know about this? I don't want to uninstall & start over, but what other suggestion do you have? p.s Usually when I right click on one of them, it takes me to a McAfee ad. I just clicked on one that gave me the option to turn off notifications. That seemed to stop it, at least for now. Am I the only one with this problem? [redacted email from community support forum]

If I have to restart my computers when I am in the middle of working because Firefox won't work unless I do, I will find another browser. And yes, I have it set to only update when the computer is not being used, but obviously that does work. Maybe give me the option to set a time to restart?! Like the middle of the night as opposed to the middle of a working day!!!!!!!!!!!!!!!!! Really???????????

Hi All, Apologies if I've missed something, but I can't find an answer anywhere. I've got a fresh install of Firefox version 133 running on Windows 10, and I can't seem to install any add-ons. When I click the install button from the add-on's page, it just sits there with the loading animation and seemingly does nothing for several minutes. Attempting to right-click on the download button, "save link as", and hitting "install add-on from file" using that saved link as another user suggested from a similar problem does nothing at all; there's no feedback whatsoever. The add-on I've been trying to install is U-Block Origin, but I've tried this with other add-ons to the same results. The only other thing I've tried is installing one of the recommended add-ons from the add-on page directly, Privacy Badger specifically. This causes an actual window to pop up telling me Firefox is verifying the add-on, but nothing happens past this point. It just sits there, eternally attempting to verify the add-on with no progress ever made, and no error message ever spitting out. I haven't found anyone else with this exact problem. Hopefully I'm missing something obvious and I can feel really silly about the whole thing soon. Thanks much!

All the Best, G.B.Bari