Firefox supportforum

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message:

XUL Runner Error: Platform version '118.0.1' is not compatible with minVersion >= 118.0 maxVersion <=118.0

Can someone please help us get back to a previous version of Mozilla Fire. Perhaps it is a Windows error. I have no way of knowing. Please help me. My email is: [removed email from public] Thank you.

On our online application we are facing with some strange behavior for a small percentage of our firefox users (<1%).

When doing oauth2 authorization, after generation of the authentication token we redirect to another platform but we are detecting that for a small percentage of Firefox the cookie (my_auth_cookie) with the auth token is not present.

GET: https://www.mywebsite.com/application/login Response:

new location https://www.mywebsite.com/otherapplication/redirect

set-cookie: my_auth_cookie expires=Mon, 04 Dec 2023 13:49:15 GMT; domain=.mywebsite.com; path=/; secure; samesite=lax; httponly

      2. GET https://www.mywebsite.com/otherapplication/redirect

          Set-cookie: mycookie: value

          Host: www.mywebsite.com

In cookie tab I see my_auth_cookie (value: xxxx, domain: .mywebsite.com, expires: Mon, 04 Dec 2023 13:49:15 GMT, httponly: checked, secure: checked,SameSite: Lax, partitionkey: empty, Priority: medium

I’ve tried to replicate but without success (with multiple extensions, including multi-account containers), with multiple configurations of Total Cookie Protection.

Again, this only seems to be happening to a very limited number of firefox users but for these, it happens 100% of the time. We see it occurring for versions 119 and 120 but now and then for older versions.

Feedback reports no extensions&addons.

Any ideas on what we could be dealing with? Any help would be greatly appreciated.

Amazon Prime Videos will not play on Fire Fox. The message says to update Firefox, but my browser is up to date as of today, 10-24-23. Their customer service can provide no answer. This has been an ongoing problem for several months. I have tried their trouble shooting steps of restarting my system, signing out and re-signing in on Amazon and closing and re-opening Firefox. Allow DRM content is checked on my settings. Thanks.

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it."

I will play a song from a playlist and is given that pop-up, it will continue skipping to the next song until it plays, but only for 9-10 seconds until the song mutes, to specify, the dot (when hovered on the progress bar) will still move, indicating that "it's playing".

Some clarifications: 1. I use Spotify Desktop app (windows), Spotify App (android), and Spotify Webplayer on Chrome and Firefox. Everything works just as fine on all of these, except for Spotify Webplayer on Firefox. 2. Skipping to a later timestamp does not unmute the song. 2. I have Spotify Premium 3. I have no VPN 4. I am running Firefox with an ad blocker 5. I am running Chrome with an ad blocker (same ad blocker in Fifefox) 6. I am running Firefox to the latest version (Firefox 119.0.1 (20231106151204))

What I've done so far: 1. Cleared caches and data. 2. Updated my Windows to the latest update available - Win10 v.22H2 3. Signed-out of Spotify for all my devices, then logging-in first on Spotify Desktop (this automatically redirects to Firefox webplayer) 4. Ran Firefox on "Troubleshoot Mode" 5. Un-checked and re-checked "Play DRM content" setting. 6. Disabled and re-enabled the plug-in "Widevine Content Decryption Module by Google Inc". (this plug-in is last udpated on November 17, 4.10.2710.0

I'm including this link from Spotify's Community page.. where two other users, who commented it is only with Firefox (webplayer), are experiencing the same problem as I am. https://community.spotify.com/t5/Desktop-Windows/Spotify-can-t-play-this-right-now-If-you-have-the-file-on-your/m-p/5679914#M123192

Firefox is downloading files directly to my Downloads folder instead of asking despite having turned on every setting that says it should ask first. Under about:preferences I have turned on "Always ask you where to save files" under Downloads, and I have set Applications to "Ask whether to open or save files". I have even gone in to about:config and turned off "browser.download.useDownloadDir", but the files are still going directly to my default folder.

For the past few days, when I try to log on to PlayStation on Firefox, the sign-in page sits on a loading swirl after inputting email. There's a clear memory leak shown on Task Manager. The menu bar's right-click doesn't draw properly. FF can't be closed and needs to be terminated. The only extension I have is uBlock Origin disabled for this site.

This website works on Edge.

Attached is the broken menu from right-clicking the menu bar.

HELP!!

Every time I open Firefox Bing comes up. How can I get rid of Bing completely and forever? I hate it ! I don't want it!

I've tried going through add-ons, I've tried deleting all of the Bing files that I can find.

HELP!!

PLEASE!!!

To repeat, in trying to connect to J. Lawson site for sending cards I received a message regarding cookies being cancelled through the browser I am using. As I stated above, I am 88 and have very limited knowledge regarding the computer. I wouldn't have a clue to cancel anything. This has never happened before. Could this be the result of Norton trying to update my "drivers"? Thank you for the help and thank you for fixing this. I do not want cookies deleted or whatever you folks call it. .

https://forum.skylords.eu/uploads/stronghold_bombardment.mp4 This file can not be played with error message "Video can't be played because the file is corrupt.", and there is not even an option to download the file. Same file works fine in Chrome, Edge, VLC media player, ...

A new version of Firefox was installed yesterday and now my Adblocker Ultimate is blocking content on some sites. For example, I can no longer see my local digital newspaper and photos on the Eddie Bauer website no longer load. If I turn adblocker off, the website loads correctly. These sites, and others, have worked fine for years. How can I fix this without turning adblocker off?

I was trying to download audio from some of my private youtube videos, but they saved as mp4 files. This did not happen on my phone so I decided to download everything there and send them to my PC using discord, but when trying to download what I could now see was .mp4 it still saved as mp4. If it's of any use the service I used to ripp the sound was mp3juices.

I received a message from Fire Fox that I should update. Now I have 2 Fire Fox icons and I need to know how to determine which one to delete. Then I need to know how to transfer my favorites and history to the one I keep. They both show favorites and history. I'm a rookie at this so if you can explain step by step it would help, thanks.

Cut /copy and paste, nightmare!!!

what is going on? Cut / copy and paste should be easy, its not. Open a new tab, google homepage, and unable to paste the item I had just copied from another tab, it will only work when I go back to original and recopy? Too time consuming this issue.

Hello.. I turn on my laptop, start firefox and all my bookmarks are gone... I wasnt log in for very long time during using firefox and what I can do now to get back my VERY IMPORTANT bookmarks?