Firefox Community Forum

I believe I got an automatic update to Version 154.0 yesterday on my Windows 11 laptop. When I opened Firefox after the update I got stuck

My Bookmarks appear to still be available, but my passwords are gone. The passwords are still available on my iPhone and iPad

I have tried syncing to no avail.

I need my passwords. How can I get them back?

So I just switched OS on my desktop, and had to log into Firefox all over again for the first time in a bit, and it turns out that for some reason my saved passwords arent synchronising with my whats saved on my phone? In the past my experience have been that if I ask firefox to save my password on one device it remembers it on all my devices. Is this not the case? Is there something I need to do to manually synchronise?

Hi, I need help retrieving my Saved passwords, Bookmarks and History. I have recently changed my mobile phone and Laptop. I've logged in on both items. I can't find my password, its clean. I can only see the visited sites that were on my new mobile, but nothing from my old laptop even after login and Sync

I want to "synch"/ export/migrate my current tabs on my old computer to this computer -- the 'synch now' button in your settings doesnt seem to take it on - please let me know?

I am positive that I've been signed into a Firefox browser account for the past several years (to Sync my favorites, etc.) However, my laptop recently crashed and, when I signed into my Firefox account on my new computer, the bookmarks that populated are YEARS old. I'm not sure how this happened. Can anyone help?

I have a desktop and a laptop on firefox. I am selling my laptop so i cleared history and deleted all bookmark history.

To my horror, even though i remember i have signed out of mozilla account on the laptop firefox, on my desktop firefox all the bookmarks including bookmark folders are gone. Thankfully, i have a fairly recent backup of firefox userprofile file so i restored them.

However, to my horror once more time, I realize now firefox sync automatically deletes my bookmarks everytime it syncs so i have to turn it off.

How can i make firefox sync to treat my current bookmarks as the latest and stop deleting them?

One time after renstall firefox i lost my password... . they didnt sync. Today i lost my recent tab. Today i opened firefox and a saw a lot of tat without information that they were like blank page. I thought Firefox had crashed and I closed it and opened it again. And I saw Firefox open without any tab. In the history section, I followed the last Windows and tabs, but it was a one site, not all my tabs. What are you doing in Firefox? Damage to your User Information?

Firefox updated to the latest version and it lost everything. All my saved passwords are gone, all my bookmarks, data, etc. It said I could sign in with my account and it would sync them and bring them all over, it didn't. I can't use the original profile because it says it's outdated, I don't even know if it's the correct profile anyway. What am I supposed to do?

Sehr geehrtes Support-Team,

ich habe seit Kurzem ein Problem mit Firefox auf meinem PC. Es erscheint folgende Fehlermeldung:

   „Das Lesezeichen- und Chronik-System wird nicht funktionieren, da eine der Dateien von Firefox von einer anderen Anwendung verwendet wird. Dieses Problem könnte von einer Sicherheitssoftware verursacht werden, beispielsweise von einem Virenscanner.“

Ich nutze dasselbe Firefox-Konto auf meinem Handy und auf meinem iPad. Dort funktioniert die Synchronisierung der Lesezeichen ohne Probleme. Das Problem tritt nur auf meinem PC auf.

Ich arbeite bereits seit mehreren Jahren mit Firefox und hatte dieses Problem bisher noch nie. In meinen Lesezeichen sind sehr viele wichtige Webseiten gespeichert, deshalb möchte ich diese auf keinen Fall verlieren.

Können Sie mir bitte mitteilen, wie ich dieses Problem beheben kann, ohne dass meine Lesezeichen verloren gehen?

Vielen Dank für Ihre Unterstützung.

Mit freundlichen Grüßen

Meik

I have two computers. I logged into my account on each. However now the bookmarks are different on each computer. Completely rearranged. Also, the banking window had it's own logins and passwords, but now they are all intermixed. I just want it to work the way it did before.

Hi,

I am trying to synchronise my web browser on my phone to my laptop, but when I try to do so using the QR code I get an error saying I need to use a Mozilla app to do it rather than my phone camera app (see attached)

I can’t find anywhere in my Firefox browser settings this app!

Help!!

I'm still using the old browser because the new browser, the one before that popped up today, doesn't work well on my old desktop computer. New one today requested to move passwords from cvs file and bookmarks from an html file. When I tried to search for these things my computer couldn't find them. But when I went back to the old browser, all bookmarks passwords are there.

Why is Firefox asking me to perform these functions anyway? There is no explanation as to what this is. Is programming at Mozilla really gone downhill so quickly that they forgot how to make their service user friendly?

I have multiple devices all using Firefox with the same account. On one of the devices I swapped the motherboard and since all payment methods in firefox disappeared. Syncing is active across all devices. On all other devices the payment methods are still available.

On the device with the new motherboard, I tried to disable payment methods sync and re-enable it but the payment methods list is still empty. How can I restore all the payment methods on this device? Why they are not syncing?

Thanks

so i signed into my firefox account on a new computer and every time i hit the sync now button it brings a pop up for half a second then it disappears and no changes happen to my bookmarks or any of my other synced data.looked through the forums could not find anything that was even similar to my problem

Hello, I imported Bookmarks when I came to Firefox from a previous browser. The experience was terrible and challenges still linger. Firefox has come a long way, however UX still seems to be a 2nd class citizen. Bookmarks now has somewhat duplicate directories and this in turn is causing desktop/phone sync doubt and is likely missing bookmarks.

When sync breaks, it is so confusing. How can I simply have a working Bookmarks sync on desktop/phone?

Perhaps there was a challenge when I need Bookmarks to appear in the top bar when a new Tab is opened, as this was contrary to default Firefox settings.

Yesterday I only change the photo in my Firefox profile. Today I can't log-in to synchronize my account. When I click on "Anmelden" (German for "log-in") at the top right corner, a new tab opens, I can enter my e-mail adress, klick onto the button "Anmelden oder registrieren" (German for "log-in or register") it fades out and nothing else happens. I can access my account here as I logged in to send this message. What is the issue? How can I start synchronizing my account again? My Firefox version is 146.0 Thanks in advance, Chris

I just bought a new PC, part by part, and used my storage devices from my old PC. I formatted the windows drive and am on a fresh installation of windows 11. I tried to log in to my mozilla account, but couldn't remember my password so I used the "Forgot password" function. When I logged in, no bookmarks or history was saved. Is it possible to restore my synced data?