Firefox Community Forum

On May 1st, when I launched Firefox(afternoon some time on US East coast) it ran an update to 138.0.1. When it was done, it did not launch. So I clicked the icon on my desktop and it came up, but then closed out after about 15 seconds. When I reopened it, it asked to continue in troubleshooting mode or refresh. I tried both. No luck. I restarted and even uninstall and reinstalled the latest version as well as tried installing 137.

I have tried with virus/malware protection/firewall off. I have restarted. My page file is default. I tried renaming the firefox.exe to something else. I tried creating an new firefox profile(firefox.exe -p) but that crashes too.

I installed the latest version of Firefox Nightly and it stays open just fine. But when I launch the regular firefox, they both close.

I also installed the Firefox app from the Windows store and it behaves the same as the one from the mozilla website.

For the past few weeks Firefox has been crashing and freezing often. Crashes are worst when trying to access Protonmail, which almost always crashes the tab instantly. Freezes happen most often when browsing Reddit, and also when watching Youtube, but crashes and freezes can happen on almost any website.

I have tried changing profiles, refreshing and uninstalling/reinstalling, but the problem persists and seems to be getting worse over time.

Here are some recent crash reports:

bp-3d92e88d-bdc6-4629-a869-899650250219 bp-c57e72ab-a6e5-47d4-abeb-d5ce90250219 bp-b66a1b94-6392-4fc7-a2d9-4b9ee0250219 bp-2544016d-d918-4027-9b0e-de75e0250219 bp-23ca9aa4-0934-4f23-b2e1-0390a0250219 bp-9ea6fa00-c531-428e-b276-ad3760250219 bp-4b4316fd-ccb3-4787-877b-50ed40250219 bp-fe9ecc18-35dd-4654-b0e9-45ce00250219 bp-5447133c-6fe3-43fd-800a-dbdf10250219 bp-bb92230d-09b1-4920-8cc9-355940250218 bp-a98b5c50-bddb-4693-9199-ecc500250218 bp-0089dc50-da47-4be2-8e72-0dc8f0250218 bp-57364330-d723-4f8d-85dc-f31250250218 bp-2dbcdad1-a7de-4835-ba86-335e20250218 bp-bc7ca88c-c9b2-453c-9774-537b40250218 bp-b98c0da6-12e5-4332-a6e2-4c8680250218 bp-c4e7ff86-5cc6-43d3-aac8-81ce90250218 bp-07fb322d-1f54-478f-8f2f-3db690250218 bp-9670fc71-d8d7-48db-805a-7e8a90250218 bp-862d4443-8773-48c8-a09d-de9780250218 bp-3a7354bc-3fec-44b2-a802-f54de0250218 bp-c6b3cfac-61e4-444e-88e3-02f220250218 bp-9fc98135-55df-4746-8fbd-dd5530250218 bp-422b8b89-a540-4cad-8c1c-d11a00250218

Will be grateful if someone can help me get to the bottom of this Thanks

As I was downloading a video from Google Photos, it showed the yellow by the download arrow and said it failed. I tried multiple file types: mpeg, jpeg, mp4, exe. I googled what to do and my answer was: Disable extensions, start in safe mode, clear cookies, clear history, clear download history. I did all that and I can still not download. I restarted my computer and nothing changed. on FF version 136.0.2

I am trying hard to keep with Firefox and trying to avoid being sucked into Google Chrome. However am finding increasing problems with Firefox. I am am sure I have the latest Firefox download but not able to download my Barclaycard statements. I can see my recent transactions so have access to the Barclaycard website but cant download my statements which I can do on Google Chrome and was able to do on Firefox up until this month!

The only odd thing is in the past I have had to authorise via the app which it tells me to use but doesn't ask me to actually do it and goes straight into my account.

Barclaycard say the problem is with Firefox and they are not in anyway restricting access via Firefox.

Thoughts? Ian

Sat. 04/19/2025 @9:10 am CDT - Hi. About 2 months ago on any Settings page, FF began to show "your browser is being managed by your organization." The problem is - it's a STANDALONE box, not connected to any network beyond my ISP. I do own websites but I'm not perpetually logged into the host company, so their switch to Microsoft Entra wouldn't have an effect, I would think.

What settings do I change to make FF know that I'm not on a network? Thanks in advance.

In early June 2025 I finally ditched Windows 10 for 11 and I've been a Firefox user since practically the very beginning of Mozilla.

Now, I notice that the "Restore Previous Session" button in the drop-down of the FF menu is missing. Additionally, I discovered late in the game that Mozilla DID listen to me and gave us the ability to "name" or "tag" an entire window in the browser. This was a HUGE boon to productivity as I'm constantly toggling from window to window to tab to tab.... Now, with the most recent update this ability seems to have disappeared....

I've used Firefox for many years. The past month or so weather radar doesn't come up on multiple weather sites, pages are slow to load or don't load, getting error codes on video's, pictures don't always load, and many other problems. I uninstalled Firefox and re-installed the current browser and I still have all these problems. I'm having to use another browser now. I run Windows 11 on my PC.

I have tried everything. I've gone into the permissions, I have it set that everything is allowed. I reset and forgot the sites multiple times, zoom and Google Meets, and when I reload still the same issue. It says I do not have a camera. The camera works for both Edge and the camera app on my laptop. I even checked my settings on my laptop, and Firefox has permission to access my camera. However, in the camera request history, it does not show that Firefox asked for access to my camera. It also says the last time it accessed my camera was last year, but I have been trying to get it to work this entire time. I am updated with Windows 11 and the latest update of Firefox. How do I fix this? Is it an issue with Firefox or Windows?

Having issues with my Bluetooth AirPods and sound in Firefox. The problem being there is no sound when the device is connected and watching a YouTube video for instance. Things went wonky after the recent update to 133.0.3. At first there was no sound period. Then somehow, not even sure how, I saw that Firefox was muted in Windows (11 Pro) settings. That's a mystery unto itself since I'd never previously gone to that area. Now that I have volume through external speakers working, audio through AirPods doesn't. Everything works fine using Edge and audio from music. I know the device is connected and when that is, it's the default for where sound comes from. Used the test thing and yup there is audio. Is there something I'm missing? There must be but I can't figure out what it is. Hopefully someone reading this can point me in the right direction of resolving this issue. Thank you in advance.

I have a new desktop i7 computer with 16 GB of RAM. Why are my Firefox browser screens locking up? I'm running Windows 11 Pro. I don't have this problem with Chrome.

Trying to download updates from Intel.com and as soon as I click the download button, Firefox just locks up and won't allow me to do anything. I have to basically shut down firfox through task manager to get the browser to work again. I have 139.04 which is the latest update for Firefox

A message to Mozilla if this is a bug how about fixing the problems that some people are having instead of consintration on implementing AI into Firefox as I want a browser that doesn't and isn't link to AI as many other people do as well as some if not most of us are sick to ther back teeth with everything having AI installed with in the programs.

cannot open allmusic.com website anymore on firefox. this website opens fine on other browsers. Only Firefox is the problem. Any suggestions?

I would like to open attached docs and print them. They are appearing all black with some verbiage, or multiple pages are all white. What is going on? How can I fix this? Step by step instructions, please. Technically challenged. I do NOT use cloud. will not be using it due to privacy and hacking issues. I save everything to my harddrive.

Please provide the exact requirements for defaults in order to have the settings (occurring on the bookmarks settings) to state that Firefox is your default browser. Having had to attempt this process multiple times causes me to question if it is the user that needs some "tender loving care".

I currently use Norton360. I attempted to use their Driver Updater and later Utilities software. Neither worked to any satisfaction. Does anyone know of an all in one program that satisfies these categories using Windows 11?