Firefox Community Forum

Hi folks!

My Firefox just updated and I'm now receiving the recommended stories (along with the widgets and recent activity.) when I open a New Tab. I was able to disable the widgets and activity and I see the place where I can turn off the Stories, but they are not going away.

In the "Customize" menu accessible via the pencil icon on the New Tab page, toggling Stories off does not make them go away; reloading the page, the toggle is re-enabled.

In the general Settings menu, accessible via the hamburger menu and under "Home and startup," I have Stories ("Exceptional content curated by the Firefox family") toggled off. The toggle does not reset, but the stories still display.

How can I fix this? Thank you all very much in advance.

My Earthlink email will not scroll. I have tried talking to Earthlink, but they say it is probably a browser problem. Here is my conversation with them, so that I don't have to re-type everything.

Hello there! Welcome to EarthLink, I'm Ether, your virtual assistant, how can I help you today? Tue 12:23 PM Existing Customer Tue 12:23 PM To help verify your account, I’ll need to send a one-time code to a phone number or email associated with your EarthLink account. Please enter your phone number or email address. Tue 12:23 PM I have gone through this 3 times with support, and every time, when you tell me to logoff and log back on, it also closes the chat, so I keep having to start over. Can I speak to an actual person? Tue 12:26 PM It looks like you didn't provide a phone number or email address. Without those we won't be able to verify your account. If you'd like to try entering a phone or email to search for your account, do so now. Otherwise, you can select skip verification. Tue 12:26 PM Resume Verification Tue 12:26 PM To help verify your account, I’ll need to send a one-time code to a phone number or email associated with your EarthLink account. Please enter your phone number or email address. Tue 12:26 PM [redacted] @mindspring.com Tue 12:26 PM A six digit code has been sent to your email address ****@mindspring.com. Please enter the code once you have received it. Tue 12:27 PM 305394 Tue 12:27 PM Thank you for confirming your EarthLink account! How can we help you today? Tue 12:27 PM I have told you 4 times now. My Earthlink email will not scroll. Every time you tell me to logoff and log back on, it closes the Chat function, and I have to start all over. May I speak to an actual person? Tue 12:29 PM I’m sorry you’ve had to repeat yourself—that’s definitely not ideal. I understand your EarthLink email won’t scroll, and logging off/on keeps ending the chat.

Let’s try to fix this without logging you out:

1) Are you unable to scroll in your inbox list, in an individual email, or both? 2) Does the scroll bar appear at all, or is it there but just not moving?

If you’d rather not troubleshoot further, I can connect you with a live agent. Just let me know if you want to continue here or go straight to an agent. A live agent will be connected shortly. As a reminder, please do not send any confidential information in this chat. Tue 12:29 PM Live agent Tue 12:30 PM Hi! Thanks for contacting EarthLink, you’re chatting with Thola. I see your account was pre-verified and you're contacting us about your email account. if you could kindly confirm mobile number to further assist you. Tue 12:32 PM My Earthlink email will not scroll. Every time I am told to logoff and log back in, it also closes the Chat function. My email is [redacted] @mindspring.com. Not sending a phone number. Tue 12:34 PM I do apologize for this. Please stay connected while I connect you with our email support team. Tue 12:34 PM Would you please read what I have already said to CHAT before you ask me to do anything? Is anybody there? Tue 12:46 PM I do apologize for this. Please stay connected while I connect you with our email support team.

Every time I start Firefox lately, it keeps prompting me: "You must log in to this network before you can access the Internet." I have no idea what this means and have no problem accessing the Internet in any case. What suddenly started causing this !#@%$ message and how do I turn it off?

When I open my Earthlink email in Firefox there is a box at the top that says "Enhanced by Google" and the screen won't scroll. I talked to Earthlink support and they said it's a Firefox problem

I wanted to use the new VPN feature and the icon initially showed up in the top right, but it has disappeared and is not present in "customise toolbar" or privacy settings either.

Why does my office desktop Firefox version update every 2 or 3 time I start my browser? I click on browser and a popup box tells me its updating. The updates are short, 15 to 30 seconds and then the browser opens and runs normally.

I am using Firefox to conduct Securus Jpay video connect visits and I have been unable to join a scheduled session due to what I believe is failure of the downloaded VRE client to load. When I do a precall test, everything, including the VRE client works correctly and I'm told that I will be able to run a session successfully. However, just as the video connect visit is about to begin, I am told to download the VRE client to continue. I have don't this multiple times, deleting each prior download and re-doing the download +installation. It's been very frustrating and I've tried everything. Up until about 2 weeks ago, everything was working smoothly. I'm stumped. Please help. thank you.

Lynn Kerwin

Running Windows 11 x-64. Mozilla Firefox splash screen does not load. Even after one hour, I can still see twelve, blank "boxes". There is a continuous, left-to-right, vertical, "windscreen-wiper-like" movement within each of the twelve boxes. I have uninstalled and reinstalled Mozilla Firefox, including a standalone installation. Sadly: this has not changed matters. Please see attached screenshot. Regards and thanks.

If I'm using the built in VPN no pages will load, regardless of the location I pick. I did not have this issue previously, I've only first saw it the other day. No websites seem to work and as long as I have the VPN turned off everything works fine.

I thought I would report that after updating Firefox to version 149.0, I had no audio initially in YouTube videos but before I had NO problem with any. For a Firefox video sound example, the video played audio fine at: https://www.youtube.com/watch?v=LtOGa5M8AuU. My computer audio worked fine in Windows System. I did not change any YouTube audio setting in the videos. Audio is not blocked. After clicking on more videos and trying to play them, the audio is now getting back to the way it used to work although the audio setting are still the same. This is really weird and has wasted some of my time.

Also, after the Firefox update, now I cannot drag and drop a URL into a Bookmarks folder from the URL bar or whatever it's called after doing a Search with DuckDuckGo or with Google with the "Search and turn off Show search terms in the address bar on results pages option" turned off! I did not change any setting in Firefox to cause this issue.

I now wish I had not have updated Firefox! Please resolve dragging URL issue and hopefully whatever caused the audio problem will not occur again.

I have completely cleared relevant history. I am in the UK, so only use Amazon UK. Yet, even within a day of removing all trace of amazon.com, it shows up again in the list of top sites on a blank tab's address bar suggestions. (.com is not in bookmarks, shortcuts, or recent searches, which are the only other selections)

The only explanation I have for this is that amazon.co.uk is making back-end calls to amazon.com and polluting whatever mechanism is used for this list – even though the browsing history as I can see and manage it does not include any references to amazon.com whatsoever.

Please, either:

• tell me how to get the browsing history as shown in the new tab's suggestions to respect the browsing history as recorded and manageable, or
• tell me how I can have control to blacklist certain sites that contaminate the list despite there being no record of them within my browsing history

The only other detail that may play into this; the first time this appeared out of nowhere I suspect was also the point at which the Suggestions from sponsors magically appeared in settings, and was on by default. Ever since then, getting rid of amazon.com has been a Sisyphean struggle, as though unchecking the sponsors option were being ignored.

I have started receiving a secure connection failed error message for a portal log-in website that worked fine for the past 6-7 months (see attached document). Other people in my group use Firefox and Bitdefender to access the portal and none of them are having this issue.

I originally believed the problem to be my anti-virus (Bitdefender) and worked with them to resolve the problems. After trying various solutions including clearing my cache, using private mode and turning off different components of their software, Bitdefender believes the problem is with my browser setting and not their software. I also tried accessing the portal using Chrome in both regular and incognito modes and cannot access the site which would seem to rule out the problem being a Firefox browser problem but contacting Firefox support seems to be the next logical step.

I have been to the Firefox FAQ and saw similar problems with potential solutions - DNS over HTTPS, TLSKEYLOGGING issues, add-on exceptions - none of which worked. I have the most recent version of Firefox and am running Windows 11 home version.

Sometimes if I hit refresh after receiving the error message, the browser will try to connect and I will get a server time out message. If I keep hitting "try again", sometimes the portal log-in screen will appear and allow me to log-in. The key word is "sometimes" since often I just keep getting the server time out message.

Any ideas for me to try from this forum?

I'm trying to add the world cup tracker to my home screen, but when i click the link, it just puts me in my new tab page with no changes. When I click the pencil edit icon, widgets are not an option for me. Is there a place I need to enable them?

For the past two days I haven't been able to get past the recaptcha on several sites (Facebook, Instagram). I have tried all the workarounds other users have provided and what Google has offerd to no avail. I'm also having a difficult time accessing my hotmail acct from Firefox as well. I don't seem to have this issue with either of these problems if I move to a different browser. Firefox has always been my main (and only) browser, yet more and more often I seem to have issues anymore. What the F is going on? Would appreciate any help I can get. Again, I've tried removing Ad Blockers from these sites and even turned off the 'Enhanced Tracking' thing on the address bar; none of this works.