Firefox Community Forum

Здравствуйте, у меня возникла проблема: пользуюсь браузером с компьютера, в какой то момент , каждый раз при закрытии окна все аккаунты на всех сайтах разлогиниваются. Приходится каждый раз везде снова авторизоваться. В чем может быть проблема? Где то капался в настройках, разрешал сохранение cookies но это так и не помогло, может быть я просто не все места нашёл и не везде передвинул бегунки.... Вроде в некоторых браузерах бывает такая настройка, специальная. Если она есть в фаер фоксе - скажите, пожалуйста, как её отключить? Если её нет - подскажите какие ещё могут быть варианты?

Пожалуйста дайте ответ с конкретными путями действий , или со скриншотами

Hello,

For a few days now I've been unable to use Google tools via Firefox (I can't tell if this is due to an update or not).

As soon as a document (usually an editable or navigable area) is opened on the page, it appears completely black. Interactions work correctly at first glance (it's possible to click, write, interact with content that isn't displayed. The problem seems to be purely visual.

I've encountered the problem in all Google Sheet or Docs documents (including when I'm making a new one) and on Google Maps, regardless of location (in the case of Google maps, a notable point is that the map is displayed and then turns black after one or two seconds).

I don't have this problem on another browser, I have it in PM.

Do you have any ideas on how to find the cause and fix the problem?

Have a nice day!

Chrome seamlessly harmonizes with the PowerToys FancyZones feature in Windows 11. In Chrome, I can drag a tab out of a browser window, and instantly snap it into a FancyZone. I can also quickly arrange multiple separate Chrome windows into FancyZones without issue.

Firefox's interaction with FancyZones is not good. When I drag a tab out of a window, it doesn't allow me to snap it into a FancyZone. I first need to release left click, allowing the tab's new window to appear, then I can snap that window into a FancyZone.

The biggest occurs when I have multiple Firefox windows open and snap one of them into a FancyZone. Often, one of the open Firefox windows will spontaneously shrink itself in size. When I try to manually resize the window back to normal, it shrinks further and further, until it is an invisible sliver. The only solution when this occurs is to fully restart Firefox.

It seems strange that Firefox has such poor compatibility with FancyZones, which is growing in popularity along with other productivity tools in PowerToys. Wondering if anyone else has experienced these issues, if there is any workaround, or if there is a fix being worked on.

For about the last 2 months, when I either get a notification that an update is available or I manually check for updates, both Firefox and Thunderbird are stuck in "Downloading updates -- 0 bytes" on 2 Windows 11 computers. Eventually, like a half an hour to an hour later, the update downloads and I can install the update. This has been going on for 2 months now. As a 20 plus year user of Mozilla and also a long-time financial contributor, this problem going on for 2 months is getting old. And yes, I have checked my antivirus and firewall. Is Mozilla aware of the problem and is there a solution?

Suddenly every doc I download or preview is COVERED by something saying I "can now read and sign docs in Firefox" -- and I can't remove this popup -- or even relocate it so that I can SEE the doc I am trying to read.

Is this from my latest firefox upgrade?  Can I undo it?  

The whole popup thing is not even visible, so I can't find something to scroll down and say yes or no. Similarly I tried to play along with it and create a signature. I did that and clicked a "save signature" but again I cannot even see the whole thing so I cannot save it and get out of it. It won't let me take a screenshot so I can show you....

The True Key extension from McAfee cannot be installed on Firefox. I have the latest updated version of Firefox 133.0.1 64 bit on my desktop Dell computer running Windows 11 Pro. When I try to install the True Key extension, a message pops up advising me that the extension cannot be installed due to a Firefox policy violation. I have reported the issue to McAfee for their action. Photo of the pop up message is attached.

Dear Mozilla Community/Support Team,

I am reaching out to report an issue with my <a href="https://chipotlmenu.com">Wesbite</a>, which is not functioning properly when accessed through Firefox.

The website operates flawlessly on other browsers such as Chrome, Microsoft Edge, and Safari. However, on Firefox, I have noticed slow loading times, broken images and layout inconsistencies

This issue negatively impacts the user experience for visitors accessing the site through Firefox, which is a critical concern for me. I kindly request your guidance on diagnosing and resolving the problem. Please let me know if you need additional details or technical information to help investigate further.

Thank you for your time and assistance. I appreciate the dedication of the Mozilla team in supporting website compatibility and look forward to your response.

Best regards, Lily Floori Lilyfloori@gmail.com Owner, Chipotlmenu.com

Metamask extension is not properly loading- opening the extension that should lead to the PW/login screen only shows a loading/spinning wheel with the MM-Fox logo. Any idea why this might be happening and any solutions would be immensely appreciated. Using the latest version. have tried toggling ext on/off, and other simple troubleshoot. For context. there is not the same issue on other browsers, even on Firefox on other PC. Could this be related to a PC component? Have experienced frequent tab crashes lately after upgrading my CPU- garbage 14th gen intel that's crashed a few times. what PC settings could be playing a role? BIOS settings default- no overclock or other mod. I have (2) firefox's on my pc- one downloaded from Mozilla, and the other from MSFT app store. MSFT app has no issues and functions fine. Appreciate any help. Happy New Year

Hello Mozilla Support Team,

I have been using Firefox for a long time, and recently I upgraded my Windows system. Before the upgrade, I had set Firefox to open PDFs directly in a PDF Reader other than Firefox’s built-in PDF viewer, and it worked perfectly. However, after the upgrade, Firefox now shows the "Opening when completed" message and opens PDFs slowly, instead of opening them immediately in my chosen PDF Reader.

I have checked the settings, cleared the cache, refreshed Firefox, and even tested with other software, but the issue persists. The settings for handling PDFs are still the same, but they don't seem to work as they used to.

Can you please assist me in resolving this issue? Any help would be much appreciated.

Thank you

The title says it all. How do I know my crashed Dell Latitude 5500 (NOT E5500) , 512GB M2 NVME, 32GB DDR4 2400 RAM, W11 Pro x64 is now truly healed and with no glitches due to Firefox 137.0 x64 conflicting with Spectrum Security Suite (most current version by F-Secure {TOTAL} as of 03-31-2025) and thereby crashing the entire computer. I have recovered 90whatever percent functionality to the computer, but cannot take the chance of re-installing Security Suite if there is an unresolved conflict not yet addressed and corrected. I've seen the Mozilla Connection entry about another crash similar to mine involving a different Antimalware APP. And I have seen the posting about the fix applied to correct the same type issues with a Chinese provided Antimalware APP. Has ANYONE addressed Firefox 137.0 induced conflicts with other security APPS like my Spectrum Security Suite? I cannot re-install Security Suite until or IF the conflicts that crashed my Dell 5500 have been addressed and corrected. I'd had to use a 2nd backup computer to go online, find, download, copy to a USB thumbdrive, a "suite" of online security scanners AND proprietary uninstallers, copy all of those to the crashed computer, install the necessary ones, run the scanners to check for malware infection(s), none were found, THEN run the F-Secure uninstaller, successfully removing Security Suite. THEN I had to run Firefox in Safe Mode to find and correct all the damaged website URLs the crash involved. Some 30(?) websites I could not get to until i repaired them. NOW, how do I get Firefox 137.x checked for conflicts with Spectrum Security Suite and have them corrected so I can have my Firefox AND Antimalware APP running together? Please let me know and Thank you for being here for us, JEC OldHeart1943

For much of 2024 I've had reCAPTCHA issues. I'm currently in dialogue with Australian Broadcasting Corporation (ABC), via their 'Director' email address. as they use this device for access to many features and to all communication, comments, complaints etc. The reCAPTCha window and message of things to verify doesn't appear at all, eg, no phrase like:select all traffic lights; and no window of 9 images, just the message that the site uses ReCAPTCha. But it isn't just ABC, it is all sites that use this verification device. I contacted ABC because they are a large organisation with a dedicated IT team. I take the Firefox upgrades currently 133.03 - 64 bit with Window 10 My concern is now that this has occurred for so long, that even ABC are saying this is caused by Firefox, not Google. I've pointed out how ludicrous that statement is, eg, why would Firefox create such a problem, whereas Goggle has a vested interested in not resolving it as many will switch to Google platform products.

I'm using Windows Live Mail 2012 (which yes is pretty old) and one of the problems manifests itself in Firefox so let me describe this, I'm asking here because I don't think Microsoft ever supports anything any more so yes I'm grasping at straws but here goes. If I click on an email preview in my email client it proceeds to try and open that content in an almost infinite set of windows. If instead I click on a web link in that content it proceeds to attempt to open an almost infinite number of tabs of copies of this content in Firefox, I'm not saying this is the fault of the browser but it's a weird problem. Finally if I try and open the website that I need to use to manage the memory usage of this limited memory cable provider email account, the website no longer processes that correctly either so after a short time I will run out of memory entirely and lose usage of the account so you can see why solving this is an urgent matter for me. (I already contacted the cable provider tech support and their considered opinion was I ought to pound sand since they no longer provide email accounts any more for anyone. I have a peculiar feeling that one possible answer involves doing complex editing in the Registry, I think I'd rather back out the update (although MSC wil probably just overwrite it again in 6 months anyway) but I guess either would be acceptable, I'm just wondering how come I'm the only person in the known universe who has seen this weird issue?

Hello, Thanks in advance for your help. I am having trouble logging into "trusted" web sites with Firefox and every update seems to add to my problem. By "trusted" web sites I mean sites like Charles Schwab, Spectrum and iCloud as well as my city's water department and my local hospital's portal. It doesn't matter whether I use "normal" Firefox or its privacy mode or safe mode-the problem persists. I am running Firefox version 134.0.2 but the problem goes back several months. I have Windows 10 and use Malwarebytes Browser Guard. The only other add on I use is Print Friendly & PDF. It doesn't matter whether these addons are running or not. The problem seems to involve either a loop, blank fields or very odd error messages. Some examples are below:

iCloud allows me to get to the point where it asks me to supply the 6 digit verification code. I enter the code and the site loads. Approximately 2 seconds later, before I can navigate to anything in iCloud, I am taken back to the log in screen to start over. The loops repeat as often as I want to try. Clearing cache and history does nothing. Since there is nothing abnormal (no error message or blank fields) I have not included a screen shot.

Spectrum allows me to enter my credentials waits a while and then gives me an odd error message about Feature Unavailable and suggests that I try logging in from home. I might add that all of these problems occur while I AM at home. Screen shot attached.

Charles Schwab allows me to get to the log in screen but the screen is unusable. There is a message that the session has timed out and I need to log in. The log in sections of the screen are blank which leads me to believe that the page is not loading all the way but that is a guess. Screen shot is attached.

I can log into all these pages with Edge (which I dislike using) with no problems at all.

I have Firefox set to automatically delete cookies and site data when closed. Privacy is set to Standard.

I would really appreciate any help that you can give me. Please note that the screen shots are BMP files that I had to rename to GIF files to get them to upload.

Thanks again,

Charley

In some pages, redaer view shows the wrong text -- it looks like it picks up text from a hyperlink. An example is this page:

    https://www.britannica.com/biography/Pee-Wee-Russell

where Reader View shows the text from:

    https://www.britannica.com/art/clarinet

(which is linked inside).

I am using Firefox 134.0 on MacOS (Sequoia 15.2)

When I go to the website https://www.rebateinternational.com/RebateInternational/contactUs.do and I try to fill out the webform on that page and use autofill to fill in the e-mail address, it gives me an error message that says "please enter a valid email address" even though the e-mail address is valid. Also, if I do not use autofill, but simply type everything in manually, it still gives me that same error message. This problem does not occur in Google Chrome, but it does occur in Firefox. Sometimes I can solve the problem by erasing part of the email address and then re-typing that part, but that doesn't always work. It also doesn't work if I erase the entire e-mail address and type it in manually. The problem does not appear to be caused by add-ons and does not appear to be caused by hardware acceleration, because I have disabled add-ons and have turned off hardware acceleration. It also does not appear to be caused by cache and cookies, because the same problem occurs after I clear the cache and cookies. I will appreciate any response you can provide to help solve this problem.

I can only open 2 tabs while using my Seeking Alpha financial program on Firefox browser. If I try to open a 3rd tab the Seeking Alpha program will not open. This issue just started within the past few days and doesn't occur when using Seeking Alpha program on MS Edge browser. Hopefully you can fix this problem quickly otherwise I will have to start using Edge as my default browser.

Hello,

I am experiencing discoloration on the top left corner of my firefox browser theme when I am in "full screen view". The discoloration disappears when I exit from full screen mode to "window view". This discoloration is happening on every theme I enable. I have attached two pictures to show what I am seeing between the full screen view and window view.

I am running Windows 11 and have a 32" curved monitor. I searched for solutions such as disabling hardware acceleration, but nothing seems to be working.

Any help would be really appreciated!

Thank you!

I had to re-install Windows and so I downloaded Firefox again and logged in to my account. I had sync turned on with bookmarks enabled but it wasn't syncing my bookmarks to my computer. I double checked that these sync settings were enabled on the Firefox app on my phone and I tried syncing multiple times. It transferred my passwords and other data but not my bookmarks. So I logged out of Firefox on my computer and phone, then logged back in and synced them together only to find that Firefox deleted all my bookmarks from my account completely (now they don't show up on my phone either). I looked at the forums and saw that they make separate profiles that I could access with about:profiles so I opened that and only saw 2 profiles, neither of which have my bookmarks. Is there a way to recover these since Firefox deleted them out of no where?

How do I activate the VPN Extension to exclude certain websites? I have added the extension and I already subscribe to VPN but a can't find the Preferences to select a website for exclusion.