Firefox Community Forum

Dear Mozilla Team, I installed my Fieefox on Linux Mont on an old Laptop I use as my daily machine. Firefox however after login does not sync to my previous installs. I have installed and removed firefox on my mobile (iphone), with no change. Also re-installing and singning out, signing back in did not help. What can I do to get all my bookmarks and PWs back?

I'm using Linux Mint cinnamon 22 and have the latest version of Firefox installed or updated from the app updates. Firefox was already installed and is my preferred browser. But i have the problem when i go to the settings page i see a message on top (picture attached with this post) that says "Your browser is manged by your organization".

Which is simply not true. This is my personal laptop and it belongs to me. I see an answer from Linux mint devs that they will take it up with Mozilla. But that was three years ago. Can this message be ignored or is it still the case? For peace of mind, how do i verify that something is not managing my device?

older post on this topic : https://support.mozilla.org/bm/questions/1366242 Operating system: Linux Mint 22.1 Cinnamon System: HP Envy 15t k100 personal laptop

I am having difficulty using Google Sheets within Firefox Developer Edition 144.0b4 (64-bit) on Linux Mint 22.2 Cinnamon. When I load any of my Google Sheets, I am unable to scroll. This includes when using a blank sheet.

I also have Firefox 143.0.1, which seems to still be functioning correctly.

Hello All,

I noticed that while YouTube videos play with no problems (despite those videos not starting automatically if I open them in a new tab) YouTube Music does not play anything at all. If I open it on my Android Smartphone it works like a charm, but on desktop Firefox nothing.

I'm using Linux Mint 22.3 - Cinnamon 64-bit Kernel 6.17.0-19-generic Desktop Environment: Cinnamon 6.6.7

I installed the ffmpeg codec package Cleared cookies and data for YouTube I did some research on my own and enabled in about:config "media.ffmpeg.vaapi.enabled set to False" Enabled in settings Play DRM protected content Disabled using Hardware acceleration Also PulseAudio is installed

Thank you in advance to anyone who can help me understand what's happening

I run Firefox under Linux Mint. Both are always update to the latest level. Over the past 1 to 1.5 years, across updates to both Firefox and Mint and multiple 'clean' installs of Firefox, I have experienced many crashes from Firefox per week. Sometimes there will be as many as 5 per day, but never less than one per day. During the same period I have also been running Vivaldi; it has not crashed once in that time. Now I have to do something. If there is a simple way to perform 'problem source identification', that is within my capability, I would be grateful for advice. If there is not, then clearly I will have to un-install Firefox.

As far as I can tell both of these browsers run with just 1 add-on/extension: uBlock Origin. Disabling this extension in Firefox does not stop Firefox from crashing.

Hi, I'm using Linux Mint 22, Firefox 129.0 (64-bit). Browser is hanging after approximately 4 hours. Not sure if this is a Firefox issue, but this is where I'm starting the troubleshooting process. My suspects are (1) the browser, (2) NVIDIA drivers (3) the new Linux Mint kernel or possibly (4) a mix of the above. This was a fresh install with default options on (Wilma). Using the latest graphics drivers for GeForceRTX 2060, driver version 555.58.02, went down to native drivers, no change. Honestly, this one has me baffled. Been troubleshooting this for 3 days. It feels like a memory leak. Nothing on the crash reports. First, browser will hang, then mouse and keyboard. Hard reboot is the only option. Any help would be appreciated.

The subject says it all. The "tabs from other devices" are a) Shown as a long flat list of links, not in their individual tabs, which is disappointing b) right click does nothing - doesn't open them as advertised

I use tiling for my windows. After minimizing and then restoring the windows, the tab bar is no longer displayed. If I don't tile the windows, this error doesn't occur. I'm using the latest version of Mint Cinnamon. This error also occurred in debug mode.

$ wmctrl -m Name: Mutter (Muffin) Class: N/A PID: N/A Window manager's "showing the desktop" mode: OFF

Is this a bug or config problem?

Occasionally, FF (Linux desktop) starts using a lot of memory. I kill tabs (sometimes it is OK to kill YouTube or X, sometimes not)

Eventually it starts impacting the system using so much memory. I terminate the FF instance. Often. More often than not. There is a separate task still running and I get the "Firefox is still running" when I try to restart. I then kill the remaining FF task via the OS or the process monitor. Then FF restarts.

Is this an issue with addons (I am running very few - uBlock Orign, and Privacy Badger and Cookie AutoDelete. Are the only ones active most of the time) Or is it an actual bug with garbage collection, and tasks getting away? Or is it an OS issue?

On updating to linux mint 22.3 - cannot type anything in firefox in address box, search and primary password or anywhere else within firefox - have uninstalled & reinstalled but nothing happens

When I open Firefox and call up bing maps , it starts to load the page , then Firefox crashes . Has been doing this for several firefox versions . Looking at the crash report , I always get "The debug symbols are missing for firefox. Please install firefox-dbg." but I can't find firefox-dbg to load

The visual and audio notifications for incoming emails being posted to the inbox of gmail under Mozillia Firefox do not function correctly when ran on a Linux Mint operating system computer.

I can get the visual notifications to work as long as the Firefox is open but once that session is closed the visual notifications are no longer issued, i.e. the setting to issue those notifications are not being saved upon closing of the browser.

I can get the audio notifications to work on a sporadic basis. I go into the settings on gmail and choose one of the audio sound notification choices and it works a few times when income emails are received into the inbox, but then just stops even if the current firefox/gmail session is still open.

My theory is that those firefox/gmail settings are not getting preserved/saved in proper manner to be available for subsequent sessions of firefox/gmail because firefox/gmail does not understand the FILE STRUCTURES of Linux Mint Mate so that those settings can be properly preserved for use by subsequent sessions of firefox/gmail.

Please consider fixing this.

Thanks.

Hello everyone. Since installing Linux Mint in May 2023 I have been having this issue with Firefox.

Description of issue: When I switch between (or drag) tabs in a Firefox window, the whole window becomes unresponsive, with the last tab I was switching from still in front. Often the contents of the window start to flash (disappear and reappear, leaving a black backgground) every 2 seconds. I can drag the window around, scroll, minimize it, but it is impossible to give any input in any tab. The only action somewhat possible to do inside the window is bring other tabs in front, it is still quite hard for the input to register, and if it does, it takes 10+ seconds. The issue goes away if I close the specific Firefox window, or if I manage to select and drag one tab out of the frozen window into its own new window. Then everything works as intended, like nothing ever happened.

I can reliably cause the freeze-up in a short time by holding CTRL+TAB and drag one tab to change the order while firefox cycles through the tabs in the open window.

While the window is frozen, the rest of the desktop is responsive as normal, even other Firefox windows. If I try to interact with the frozen window I can rarely see spikes of CPU usage. RAM stays at normal usage levels, far from being full.

What I have tried so far that has had no effect on the appearance of the issue:

1) Disabling all extensions i have

2) Run in troubleshooting mode

2) "Create a new places database" as suggested [https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding#w_fi...]

3) Disabled hardware acceleration

4) Creaing a new firefox user profile

5) Use "Refresh Firefox" from the troubleshooting page

6) Use the Flatpak version of firefox

7) Reinstall firefox

Here is my system information

here

I have been using Linux Mint 21+ since May of 2023. At that time I set all the Firefox preferences settings to what I've always set them to in the past, and have run Firefox with them ever since then. Now, about 3-4 weeks ago, I started Firefox and it came up with ONLY blue lines of text (not graphically). My Firefox homepage is "isp.netscape.com". I've waited until now to report the problem, since I was hoping that later Firefox updates would fix itself, but this did not occur with the 3-5 Firefox recent updates.

Originally, I posted the problem to the Linux Mint forums with the following title under SOFTWARE & APPLICATIONS: Firefox browser no longer graphical but only lines of blue text

Somebody there advised me to start Firefox in safe mode, which I did with this command in the terminal: firefox -safe-mode

and to my surprise, Firefox then came up graphically once again. However, going through the Firefox preferences and setting them one at a time, I came to what is causing the problem. Setting PRIVACY & SECURITY -> BROWSER PRIVACY -> HISTORY: "Remember History" to "Never Remember History" forces Firefox to reboot and when it comes up it came up with only blue lines of text, and not graphically.

One responder to my post on Linux Mint forums stated that it was also a problem with her on Windows 11. So, this is not a Linux Mint, or Windows 11 issue, but a Firefox issue. Mozilla made some change to Firefox back 4-5 weeks now that all of a sudden made Firefox come up in blue lines of text, and I changed nothing with Firefox since started with Linux Mint 21.3 1.5 years ago. I will add though, that ONLY my Firefox homepage (listed above) is the only page that is affected by this, every other website I visit comes up graphically.

What's UP?

Ron

Below I've listed all my Firefox preferences settings, in case you need to see them:

Set Firefox Preferences (May 22, 2023)

- General

   Startup
     Uncheck "Open previous windows and tabs"
     Check "Always check if firefox is your default browser"
   Tabs
     Uncheck "Ctrl-Tab cycles through tabs in recently used order"
     Check "Open links in tabs instead of new windows"
     Check "When you open a link, image or media in a new tab, switch to it
           immediately"
     Uncheck "Confirm before closing multiple tabs"
     Uncheck "Confirm before quitting with CTRL+Q"
   Language And Appearance
     Website Appearance
       Click Automatic
     Colors
       Do nothing
     Fonts
       Default Font: "Default (DeJaVu Serif)"
       Size: 16
     Zoom
       Default zoom: 100%
       Uncheck "Zoom text only"
     Language
       English (US)
       Check "Check your spelling as you type"
   Files And Applications
     Downloads
       Click "Save files to:" /media/Linux-BU-HD/Downloads
       Uncheck "Always ask you where to save files"
     Applications
       Change action to "Save File" for all listed under "Content Type"
       Click "Save files"
       Check "Play DRM-controlled content"
   Performance
     Check "Use recommended performance settings"
   Browsing
     Check "Use autoscrolling"
     Uncheck "Use smooth scrolling"    Network Settings
     Do nothing

- Home

   New Windows And Tabs
     Homepage & new windows: Custom URLs...
                             http://isp.netscape.com
     New tabs: Blank Page
   Firefox Home Content
     Uncheck "Web Search"
     Uncheck Shortcuts
     Uncheck "Recommended by Pocket"
     Uncheck "Recent activity"
     Uncheck "Snippets"

- Search

   Search Bar
     Click "Use the address bar for search and navigation"
   Default Search Engine
     Click Google
   Search Suggestions
     Uncheck "Provide search suggestions"
   Search Shortcuts
     NOTE: Click each item individually and then click remove, but not all
           items can be removed

- Privacy & Security

   Browser Privacy
     Click Standard
     Click Always to "Send websites a 'Do Not Track' signal that you don't
             want to be tracked"
   Cookies And Site Data
     Check "Delete cookies and site data when Firefox is closed"
   Logins And Passwords
     Uncheck "Ask to save logins and passwords for websites"
     Check "Show alerts about passwords for breached websites"
     Uncheck "Use a primary password"
   Forms And Autofill
     Uncheck "Autofill addresses"
     Uncheck "Autofill credit cards"
   History
     Fire Will: "Never remember history"
     NOTE: The above requires you to restart firefox
   Address Bar - Firefox Suggest
     Uncheck "Browsing history"
     Uncheck Bookmarks
     Uncheck "Open tabs"
     Uncheck Shortcuts
     Uncheck "Search engines
     Turn Off "Suggestions from the web"
     Turn Off "Suggestions from sponsors"
     Turn Off "Improve the firefox suggest experience"
   Permissions
     Check "Block pop-up windows"
     Check "Warn you when websites try to install add-ons"
   Firefox Data Collection And Use
     Uncheck "Allow Firefox to send technical & interaction data to Mozilla"
     Uncheck "Allow Firefox to install and run studies"
     Uncheck "Allow Firefox to send backlogged crash reports on your behalf"
   Security
     Deceptive Content And Dangerous Software Protection
       Check "Block dangerous and deceptive content"
       Check "Block dangerous downloads"
       Check "Warn you about unwanted and uncommon software"
     Certificates
       Check "Query OCSP responder servers to confirm the current validity
             of certificates"
     HTTPS-ONLY Mode
       Click "Don't enable HTTPS-ONLY mode"

- Sync

   Do nothing

- More From Mozilla

   Do nothing
     Check "Always show scrollbars"
     Uncheck "Always use the cursor keys to navigate within pages"
     Uncheck "Search for text when you start typing"
     Uncheck "Enable picture-in-picture video controls"
     Uncheck "Control media via keyboard, headset or virtual interface"
     Uncheck "Recommend extensions as you browse"

I'm attempting to sync my account between a Windows host and a Linux host. Logging into my account on Linux brings up a "Authorize this sign-in" window that demands entry of a 7-char "Authorization Code" (not the same as a six-digit authentication code) which is emailed to me. After entering the authorization code, a window appears stating "Bad request - Something went wrong. Please close this tab and try again." This happens consistently, and only on the Linux host. Firefox 134.0.2 mint-001 1.0. Linux Mint 22.1. Any ideas about what went wrong?

Running Linux Mint 22 and FF 138.0.3. Normal practice is to leave 2 or 3 FF windows open on shutdown so the same windows and tabs will re-open on future boot-ups when opening FF. In the last several versions of FF as well as of the OS, those tabs appear on boot but display random text within a random tab for a given window. Also, the highlighted icon in the tray does not match the window that has opened. If I click and re-click the tray icons, they eventually display as expected.

Hi Team, I am using Linux Mint 20 Cinnamon. Cinnamon version is 4.6.6. The issue is that I was browsing and by mistake I selected one tab then dragged it for sometime and then released the tab but that created a new window and now the old windows are not visible in ALT + Tab function. The windows are showing in the Firefox task manager and also the box icon in the top right corner in that "open tabs". Now I am not able to even change the window or able to access the opened tabs. Attached the screenshot and as you can see in that there are total 4 windows showing in firefox and one as active but in the bottom on the firefox icon you can see its only 1 window. How can I access the remaining 3 windows? Found one ticket (https://support.mozilla.org/en-US/questions/1477845) in this the recommend solution does not work. When I try to click on the window 1 tabs then I do not get any response. I tried both the solution but none worked.

Thanks for the help in advance. @Mozilla team member is seeing please check and fix this bug if possible.

I need to connect to my employers Citrix portal tot start a Citrix session for my daily job. The problem is that when try to login using my credentials nothing happens except for the loading icon of Firefox that keeps "spinning" (see image).

When I do the same in another browser, like Chromium for example, everything works fine.

I already tried the following steps:

- Installing an older version of the Citrix Workspace app - Reinstalling Firefox - Disabling the blocking extensions

I am using the following versions of components:

OS: Linux Mint Vanessa 21 Citrix Workspace app: 24.5.0.76 Firefox: 129.0

Other colleagues report the same issues when using Firefox whether in Windows of Linux.

Any help would be much appreciated?

1. 1. 1. 🔷 **Issue Summary:**

While using Firefox under normal conditions, the system **freezes completely** at random times. The desktop environment becomes unresponsive, requiring a hard reboot to recover. The issue typically occurs during heavier browsing sessions (e.g., video playback or graphics-heavy websites).

System logs (`dmesg` and `journalctl`) show **AMDGPU virtual memory protection faults**, indicating a GPU-related issue triggered during Firefox usage.

---

1. 1. 1. 🔷 **Log Snippet:**

```text amdgpu 0000:03:00.0: amdgpu: VM_L2_PROTECTION_FAULT_STATUS:0x00641051 Faulty UTCL2 client ID: TCP (0x8) PERMISSION_FAULTS: 0x5 [gfxhub0] retry page fault (src_id:0 ring:0 vmid:6 pasid:32776, for process RDD Process pid XXXX thread firefox-bi:cs0 pid XXXX) ring gfx_low timeout, but soft recovered ```

---

1. 1. 1. 🔷 **System Information:**

• **OS:** Linux Mint 22.1 x86\_64 (based on Ubuntu)
• **Kernel:** (e.g., `5.15.0-xxx-generic`) ← *replace with actual kernel version*
• **CPU:** AMD Ryzen 7 5700U with Radeon Graphics
• **GPU:** AMD ATI 03:00.0 Lucienne (integrated)
• **Firefox Version:** (e.g., 126.0) ← *replace with actual version*

---

1. 1. 1. 🔷 **Steps to Reproduce:**

1. Open Firefox and browse modern websites (YouTube, media-rich content). 2. Use the browser for several minutes (random trigger). 3. Suddenly, the system UI becomes frozen and unusable. 4. Logs show AMDGPU VM fault and `gfx ring timeout`.

---

1. 1. 1. 🔷 **Expected Behavior:**

System should remain stable during normal browser usage, especially with an officially supported AMD APU.

---

1. 1. 1. 🔷 **Actual Behavior:**

GPU driver crashes causing total system freeze, likely triggered by hardware acceleration and memory permission faults inside the amdgpu driver stack.