Firefox Community Forum

How can i talk to tech support? unable to share screen on both zoom and ms teams. also, limited function within browswer and zero access to both ms teams and zoom via application outside browser. per endnote tech support, the problem with either apple or firefox. i need to go through the process of elimination where is the problem originating.

When I do try to create, rename or delete a profile, I get the message, "An unexpected error has prevented your changes from being saved".

I have a new Windows 11 PC. I installed Firefox first from the Windows store and had problems adding a second profile. Now, I've downloaded the full installer and still have the problem after multiple uninstalls, deleting the appdata Firefox folder and re-installing. I've also tried to rename the FF folder after encountering the problem and just restarting FF. It seems to create a new folder with profiles, but I can't create or delete the profiles from the profile manager or from about:profiles.

I've also checked that the folders and profiles.ini are not in read-only. I've also tried to manually create profiles or create profiles using the command prompt. Nothing seems to work.

I’d like to give some feedback regarding the built-in PDF editor. I really enjoy this feature and use it often because it’s convenient and easy to work with. However, there’s an issue that has forced me to stop using it for now.

Whenever I add text to a PDF using Firefox’s editor, everything looks fine on my computer. But once I upload the edited PDF to another platform such as Google Drive, the text I typed disappears and turns into empty boxes. This means the annotations or filled-in fields are no longer readable on other devices or cloud services.

At the moment, the edited PDF can only be viewed properly on my own computer, and this limitation makes it difficult to share documents or submit forms. I sincerely hope this compatibility issue can be improved, because I really do love Firefox’s PDF editing feature and would like to continue using it.

Thank you for your work, and I hope the team can look into this problem!

Bank Login (a single bank) - This has worked fine for years but now there is a problem. I use FireFox password manager and it contains the user name and password and they are correct. When logging in the user name and password are shown and they are correct but the website says user name or password is incorrect. When I type in the user name it works. Why?

I'm in Troubleshoot mode, no extensions running, and tabs are crashing again. Here are crash report #s for today:

bp-68a25ce5-25e5-486f-8ac7-b1c440251204 bp-44d835db-c6b3-4fda-bc0a-2b3fd0251204 bp-456fdf26-e4ca-4994-a1a8-4fd960251204 bp-fd926c51-7db6-47b8-be27-28b340251204 bp-55c9f898-ec6a-4f5e-85d2-252900251204 bp-991e08b6-ff21-44e3-8cd3-2293a0251204 bp-3929ad82-3fed-439e-9877-1859e0251204

Is it coincidence that this is happening on my Windows 10 machine since MS support for Win10 officially stopped? Gosh, I just don't know! grar grar grar

I'm running 145.0.2 on Mint Linux and Windows 11...

Like many other users, I have an issue in which roughly half of the icons representing bookmarks on my Bookmarks Toolbar have been replaced by the black+and+white icon of a globe. The links work, but because most of them are now the same, it means I have to hover over them to make sure I click on the link I want.

I've tried: Exporting all my bookmarks to HTML; deleting all bookmarks; re-importing Deleting the "favicons.sqlite" database and letting Firefox recreate it Creating a new Profile and importing all my bookmarks "fresh" in to there

Not only does none of this seem to work, the results are actually inconsistent.

This problem has been kicking around for years - certainly for many major releases of the browser. I understand that there could be deep/complicated issues such as a corrupt user profile, for example...

Unfortunately, however, there does not appear to be any consistent or reliable effective advice on how to fix this issue... and nothing I try seems to resolve the problem.

I'd be very grateful for any recommendations on a reliable repair for this issue.

But I'd also be grateful for suggestions as to how we might go about suggesting to the devs that this long-running bug is overdue a permanent fix.

Thanks in hope.

BLUFF:

1. Long start up times (do not see this on other browsers) 2. FIrefox often crashes. Browser tells me that a report has been sent. To where? No response. 3. How do I check if my browser is up to date?

What could be causing this? What are my effective actions to increase performance?

System Summary is below:

OS Name Microsoft Windows 11 Home Version 10.0.26200 Build 26200 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name DESKTOP-JK3NIOU System Manufacturer HP System Model HP ENVY TE01-1xxx System Type x64-based PC System SKU 13Z31AA#ABA Processor Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz, 2904 Mhz, 8 Core(s), 16 Logical Processor(s) BIOS Version/Date AMI F.40, 7/29/2021 SMBIOS Version 3.2 Embedded Controller Version 88.20 BIOS Mode UEFI BaseBoard Manufacturer HP BaseBoard Product 8767 BaseBoard Version A (SMVB) Platform Role Desktop Secure Boot State On PCR7 Configuration Elevation Required to View Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "10.0.26100.1" User Name DESKTOP-JK3NIOU\Owner Time Zone Central Standard Time Installed Physical Memory (RAM) 16.0 GB Total Physical Memory 15.8 GB Available Physical Memory 9.63 GB Total Virtual Memory 51.8 GB Available Virtual Memory 42.0 GB Page File Space 36.0 GB Page File C:\pagefile.sys Kernel DMA Protection On Virtualization-based security Running Virtualization-based security Required Security Properties Virtualization-based security Available Security Properties Base Virtualization Support, Secure Boot, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control, APIC Virtualization Virtualization-based security Services Configured Hypervisor enforced Code Integrity Virtualization-based security Services Running Hypervisor enforced Code Integrity App Control for Business policy Enforced App Control for Business user mode policy Off

I'm on the local network. When I use Firefox to download a very small .docx file, the download gets stuck and doesn't move, taking a while to complete. But with Edge, it downloads almost instantly. Please help resolve this issue.

I recently lost all my data on my computer and after logging into my account, I couldn't retrieve my firefox data. I searched everywhere on my browser and couldn't find nothing to fix this.

I’m new to Firefox and found the Textfox theme on GitHub, which is pretty cool. However, I’m having trouble with the pinned tab size, they’re too small. It seems the theme’s creator fixed this by using Sidebery, but I don’t want to use that extension. Is there a way to change the pinned tab size without Sidebery?

I am trying to organise my Firefox bookmarks into folders on my Mac Studio. However, when I try to use the highly-touted "just drag and drop advice" it does not work. It doesn't work in the drop down and it doesn't work in the bookmarks manager. Drag and drop functionality works elsewhere on my Mac just fine.

Note, if I open every single bookmark, click on the blue star, then re-assign the folder it does work. However, that it a mighty pain in the arse.

Since I know it will be asked...'yes' both Firefox and my MacOS are up-to-date. And 'no' I haven't upgraded to Tahoe.

I would appreciate any help that anyone can offer. Thanks!

Hi, I've been trying to access academic articles through my university library online database. My browser often directs the shibboleth authentication to the sign-in page of my previous university, not to my current ones. An example is provided below: the first link gets automatically changed to the send one. How can I stop the browser from doing this, so that I can log in through my current university account? Thanks very much!

https://www-proquest-com.virtual.anu.edu.au/intermediateredirectforezproxy

https://lib.hku.hk/hkulauth/authenticate/ezproxyha?&scope=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpcCI6IjExOS4xOC4xLjEwNyIsIlJlbGF5U3RhdGUiOiJlenAuMmFIUjBjSE02THk5M2QzY3VjSEp2Y1hWbGMzUXVZMjl0TDJSdlkzWnBaWGN2TWpFek1UTTRPVFE0UDJGalkyOTFiblJwWkQwNE16TXdKbkJoY21WdWRGTmxjM05wYjI1SlpEMU9aM2tsTWtKdlpHTXpOSGsxTXpoc2NWaEVXRkphYURGUGJuTnpjMlpVSlRKQ1dsSnFWSEJYYmtWVGJucFpRU1V6UkNad2NTMXZjbWxuYzJsMFpUMXdjbWx0YnctLSIsImlkIjoiXzE3NjQ4MDEwNDg0MjA2NzUiLCJpc3N1ZXIiOiJodHRwczovL2Vwcm94eS5saWIuaGt1LmhrIiwiaWF0IjoxNzY0ODAxMDQ5LCJleHAiOjE3NjQ4MDE2NDl9.sO1MgGDfy15HeXHEFjnZkM30P9eLjUjQJdyu3pA2-Vo

Ich habe versehentlich ein Passwort in dem Passwortordner gelöscht und benötige diese Passwort aber wieder. Wie komme ich an das Passwort wieder heran.

Vielen Dank

You sent me an email that says I have successfully created a password on "Windows 10" "I have Windows 11" ?? I need tech support because I don't know how to log into my account. Can I get a call at [edited phone# from public community support forum]. Name Paul Yoshida.

I am on a Windows 11 machine. Lastpass extension for the Firefox browser does not maintain my vault data. I have to refresh each time I go into the browser. This just started a couple of days ago. Perhaps after installing a new Tmobile gateway? Ideas on how to address/fix?