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Not recieving emails

I wishing to delete my Firefox account, but i have trouble logging in to do so. Every time i open login page it says that i should open email with confirmation or somethi… (læs mere)

I wishing to delete my Firefox account, but i have trouble logging in to do so. Every time i open login page it says that i should open email with confirmation or something. Every time i do this - i don't recieve any emails. I checked all folders so problem is not on my side. Also, i tried login in Firefox browser syncronisation, BUT i lost my two-step verefication app, i can't generate codes. Idk how to remove two-step verefication in my situation. In summary, all i wish is delete my Firefox account. Waiting for your answer!

Stillet af tvardero for 2 år siden

Seneste svar af tvardero for 1 år siden

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Unable to login to account (locked out from all devices)

I know my following details: 1. Email 2. Password 3. (Previously) 2FA code, but not anymore since I changed phone Sequence of events: 1. I tried logging in to my account … (læs mere)

I know my following details: 1. Email 2. Password 3. (Previously) 2FA code, but not anymore since I changed phone

Sequence of events: 1. I tried logging in to my account since I changed phone 2. I went to my browser to disable and enable 2FA 3. I'm unable to do this because for some VERY weird reason, the session is invalid? I don't know what's the purpose of this button since I'm an unable to use it 4. I don't know what else to do so I tried changing my password 5. Big mistake because it logged me out in my browser and tablet 6. Now I have absolutely no way of logging in because it will always ask me for either 2FA code (which I don't have since I changed phone and I am logged out of all devices) and recovery code which I do not have (I tried searching my email but I could not find it)

How do I workaround this?

Is it possible to request Firefox to send me a new recovery code?

Thanks!

Stillet af sublimelaconic for 1 år siden

Seneste svar af sublimelaconic for 1 år siden

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can't log in you said sent me an email nver got on any device

getting an error in my kaspersky vulnera bility scan due to firefox problem.. i would update if i could. i already have firefox focus on my i phone. your site keeps gi… (læs mere)

getting an error in my kaspersky vulnera bility scan due to firefox problem.. i would update if i could. i already have firefox focus on my i phone. your site keeps giving me the runaround. claims my password was not correct. your site claims to have sent an email password reset to my email.. have not received on any device.. spam or otherwise.

Stillet af michaelleecarter for 1 år siden

Seneste svar af FredMcD for 1 år siden

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The secondary address of my mail is tied to a mailbox that has long been deleted. is it possible to remove the binding, because I can not make a new account to

The secondary address of my mail is tied to a mailbox that has long been deleted. is it possible to remove the binding, because I can not make a new account to synchroniz… (læs mere)

The secondary address of my mail is tied to a mailbox that has long been deleted. is it possible to remove the binding, because I can not make a new account to synchronize to my secondary address: "Primary account email required for reset".

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Stillet af docdeath for 1 år siden

Seneste svar af McCoy for 1 år siden

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waiting for your email it never came i asked it 3 times now

I received an email from mozilla monitor warning me about some data breech, the 11 of march; just saw it today; because the account I had with firefox is very old (from 2… (læs mere)

I received an email from mozilla monitor warning me about some data breech, the 11 of march; just saw it today; because the account I had with firefox is very old (from 2011) and I never used it, and moreover I am not sure of its password and its nickname, I requested mozilla to re-send me the username, but after tiying 3 times now, no email has shown up, and mozilla site tells me the email has been sent alright; I have other email sent by mozilla, firefox, without problems they are there in my email; I checked both the spam folder and the trash folder, no luck. thanks so much for any help. By the way, just now while I am writing, just received the confirmation email for this lines that I am writing, that I had to sign up with a new account; so, when sent, the mozilla emails looks are arriving without any hindrance... but not the ones where I asked to re-send my username for the old account!!

Stillet af alfrepa for 1 år siden

Seneste svar af the-edmeister for 1 år siden

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can't login with my mail (mail domain is closed)

I know login and password for firefox account but I cant login in my mailbox to confirm login because my mail domain is closed forever. I logged in in firefox in my andro… (læs mere)

I know login and password for firefox account but I cant login in my mailbox to confirm login because my mail domain is closed forever. I logged in in firefox in my android phone now. What I can do with it?

Stillet af Gozya for 1 år siden

Besvaret af Chris Ilias for 1 år siden

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cannot get logged in to my firefox

I noticed my header changed and then I noticed my accounts don't sync. I tried to log in didn't work, tried to use password and username recover never got an email. I c… (læs mere)

I noticed my header changed and then I noticed my accounts don't sync. I tried to log in didn't work, tried to use password and username recover never got an email. I cannot get logged into MY account!

Stillet af tlconnors10 for 1 år siden

Besvaret af jscher2000 for 1 år siden

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How can I delete my Sync account if I lost my recovery keys and cannot disable two-factor-authentication?

Hello, I am looking for help deleting my Sync account. I remember my password but have lost my recovery keys and therefore cannot regain access to my account to disable t… (læs mere)

Hello, I am looking for help deleting my Sync account. I remember my password but have lost my recovery keys and therefore cannot regain access to my account to disable two-factor-authentication. I have tried resetting my password several times but have not been able to bypass 2FA. What I want to do is completely delete my current Sync account associated with my primary email address, then create a new Sync account using the same email address. Is this possible? I was able to copy my saved logins and bookmarks so I am okay with everything getting erased and starting over, I'd just like to use my primary email address. Thank you!

Stillet af SeanEarnest for 2 år siden

Seneste svar af SeanEarnest for 2 år siden

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Account blocking

The confirmation email we sent to xxxxxxxxxxxx @mail.ru was returned, so we blocked the account to protect your Firefox data. If this is a valid email address, let us kno… (læs mere)

The confirmation email we sent to xxxxxxxxxxxx @mail.ru was returned, so we blocked the account to protect your Firefox data.

If this is a valid email address, let us know and we will help unlock your account.

How can I unblock an account?

edited email address from public and search/spam bots view.

Stillet af Hazzard for 2 år siden

Besvaret af McCoy for 2 år siden

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I want to change my account email to the one I use for Thunderbird by adding it - Firefox tells me that account already exists.

I want to close down the email address that I use for Firefox and use the one that I use for Thunderbird. I have treid to add this address as a second one (to my Firefox … (læs mere)

I want to close down the email address that I use for Firefox and use the one that I use for Thunderbird. I have treid to add this address as a second one (to my Firefox account) but all get is that this address already exists.

I am using a PC with Windows 10 (well two actually) with synced accounts on an iPhone and an iPad.

Stillet af meltonpieman2 for 2 år siden

Besvaret af Wesley Branton for 2 år siden

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Sync email confirmation disappearing

For the last few days I have gotten the yellow icon to verify my account. I then click on Resend Verification, which it then says that a verification link is on its way. … (læs mere)

For the last few days I have gotten the yellow icon to verify my account. I then click on Resend Verification, which it then says that a verification link is on its way.

However, when I got to my Outlook (on Firefox) and click on the link, it disappears.

I have tried this several times and even checked the email verification that was sent on my iPhone and it is not even showing. Its not in my deleted folder or anything.

First off, I want to ensure my account is verified on this computer but I also want to fix this bug for future issues.

Please advise

Stillet af danwise1856 for 2 år siden

Seneste svar af FredMcD for 2 år siden

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I cannot verify my account because i cancelled the email account that mozilla considers primary. I do not remember my Firefox password. can y

i am willing to cancel my current primary account (ktclasses@aol.com),but I cannot even do that without a password and access to the old email acct. Can you cancel this… (læs mere)

i am willing to cancel my current primary account (ktclasses@aol.com),but I cannot even do that without a password and access to the old email acct. Can you cancel this account for me, so I can open a new one with my current email address.?

Stillet af thompsoncat for 2 år siden

Seneste svar af thompsoncat for 2 år siden

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My email address is confired valid but email is said returned during reset attempt.

This is has remained an ongoing issue from December 2018 that you at Mozilla have failed to resolve. "The confirmation email we sent to n*******@****.** was returned and … (læs mere)

This is has remained an ongoing issue from December 2018 that you at Mozilla have failed to resolve.

"The confirmation email we sent to n*******@****.** was returned and we’ve locked your account to protect your Firefox data." I'm pretty sure emails to that account are not bouncing. Could you please unlock my account so that I can access my sync account through THAT email, which actually accepts emails as I've tested many times? (For example, this mozilla account is linked to the same email address, for which I received a confirmation email from Mozilla itself a few minutes ago)

To make matters worse, I could not delete the account to start afresh, because or an incorrect-password response on the dialog form used to submit the change, Therefore I disconnected and now no longer am able to access that account from any browser. When I attempt to create a new account using the same email address, I am prompted with "Account exists", which is understandable.

Attempts to reset password ALWAYS result in an instantaneously displayed (with NO delay or pause) error, "Email was returned", and no email message ever gets sent from Mozilla, in inbox or spam.

I need this corrected immediately. Either resolve this by procedure OR perform and override and delete my account to allow creation of a new account with that SAME email address.

_________________________________ [previous unresolved incident]

This is the EXACT same scenario that I have attempted, but unlike the user mentioned below, who apparently was successful in receiving the reset email from Mozilla, I never received an email message, and Mozilla claims that the "email was just returned". All transpiring within the last 30 minutes, this exact same behavior has occurred whether I attempt a reset on the iOS device (iPhone Xs) or on the PC from which I have responded to this follow-up inquiry.


Something must be constitutionally wrong here, and I assure you that if any Mozilla email had been successfully delivered to the above ISP account, then spam filters would still have allowed examination of such message for my observation and manipulation.

That's not happening. I have added my account as a primary recipient of this response, as verification.

On December 10, 2018 at 7:31 AM "Bugzilla@Mozilla" <bugzilla-daemon@mozilla.org> wrote: Simon Basca [:SimonB] <simion.basca@softvision.ro> has asked *******@*******.net for needinfo: Bug 1511741: Firefox Sync account locked - not receiving email verification or password reset email iOS12 http…

Stillet af rixstuh for 2 år siden

Seneste svar af Pj for 2 år siden

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I deactivated my firefox account years ago. I want to reactivate it (or create a new one with the same email).

Everytime I try to create an account it says that there is already an account associated with that email. The primary email on the deactivated account no longer exists, s… (læs mere)

Everytime I try to create an account it says that there is already an account associated with that email. The primary email on the deactivated account no longer exists, so I cannot login to that account.

Stillet af samuel9 for 2 år siden

Seneste svar af samuel9 for 2 år siden

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There's nothing on the screen that shows up when I replied to your e-mail. Where do I click to confirm that I got the e-mail?

I got to a point where I received an e-mail from Firefox. On the e-mail it said "confirm your account" or something of that nature. There was no place on the screen to … (læs mere)

I got to a point where I received an e-mail from Firefox. On the e-mail it said "confirm your account" or something of that nature. There was no place on the screen to click. Why not?

Stillet af PepSam for 2 år siden

Seneste svar af WestEnd for 2 år siden