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Firefox recently started asking for a profile when I tried opening a link from email but, not having a profile, I ignored it. If I copied the link into my firefox browser (already open) I could see the link contents, i.e. page(s) opened. Since then I have closed Firefox and now get asked about a profile and have tried using original and creating a new one. We have, unfortunately, reinstalled firefox so this is now more complex. At present, whether I login to Mozilla account or not, my passwords, history etc are no longer on my laptop, despite supposedly being connected. Firefox on my phone is currently the only source of my passwords etc, which is not good as I cannot export from there!

Can I restore this info somehow? We've tried a few suggestions found on the web, but no good yet.

Has something changed recently? My husband got the same profile request on opening Firefox but it worked when he selected use original/default profile.

The update alert had a "download" option which I clicked - no warning or info... Later, after probably (?) applying the current update, I remembered the saved download file and executed it, as I thought I was supposed too (why else suggest I download it?) It seems to have guided me thru an initial installation, with no warning that I might be wiping out my finely working 10-year working version of Mozilla. I could have stopped along the way (maybe?) as it wanted me to "Complete Installation" but I drove on, fearing since I'd already installed it, it was to late to back out. Felt trapped and in fact now have a very different looking (uglier) Mozilla than I was familiar with, and have lost all of my old Bookmarks! There was no warning to save the old once first to later re-install. Basically the install from the downloaded file should have noticed that I already had Mozilla installed and warned me about proceeding, but it did not! Grrrrr! That's my complaint!

Oh, doing this on an HP laptop, Windows 10 with purchased extension of Windows 10 support...

Hello,

After using your browser for many years now, I am very frustrated with your updates wiping out my bookmarks. I know how to fix it via the Help menu, but that ridiculous process is now required on EVERY update that has been rolling out over the past 6 months!

That's it - I've moved over to Edge. Someone on your software development team should be fired!

More of a comment. Firefox is the only browser I have used. Love it! Many important bookmarks to easily navigate. Broser update messed up bookmarks and took me hours to get back! Found. Save key and/or password! Learned a lot about profiles and Firefox along the way. Ugh!

With the update I lost everything, bookmarks, passwords, extensions, and themes that extensions gave me.... LIKE WTF did you do? I need to get all my stuff back as it was, just on the extension that let's you create a theme, took me an entire day and maybe more to be done, and by day I mean more than 24 hours, now I don't even got my history, bookmarks, NOTHING!!!! I need my stuff as it was, I will be waiting for a response, a proper response on how to get all back, if not please let me know so I could move to another browser like Brave... I spend a considerable amount of time in Mozilla and all the features, all gone, and because of this I didn't switch to Brave

Exactly what it says on the tin. help?? it still has autofill for my emails and stuff, i didnt do anything weird my computer just went dead while firefox was running. please send help i left all my stuff on google and i dont wanna have to work to get them back.

I only have one profile, the default one , I clicked something ; Firefox closed and when I opened it again I had to create a profile again , and everything I had, bookmarks history, was lost . How can I recover it , or go back to the first default profile, why is it even possible to exit firefox in any way and not be able to go back where you were.

ALL

please help, i did the FF security update and lost everything! i have no passwords or bookmarks please send me a link or something to recover to last weeks version of FF this is driving me crazy.