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I can't seem to get microphone and video to work I've checked the permissions and still it's not working. I need to sign a docusign with a notary and time is of the essence . I am about to throw the phone at the wall. please help

I am encountering a message of "The installation seems to be incomplete. Please check your hardware and disk setup and/or re-install." when trying to run Thunderbird.

This first occurred on a system that had been working for a while. An update may have been installed.

Here's what I've tried. -

Uninstall Thunderbird (along with Firefox and Mozilla Maintenance.) Checked for Program Files/Mozilla folder (all were removed). Run SFC / Scannow Run CHKDSK Installed pending Windows update. Restarted the System Renamed (essentially removed) Profiles folder Turned antivirus software off Downloaded and installed the latest version of Firefox, then Thunderbird. Launched Thunderbird. Still received the same error..

Any ideas on how to resolve the issue?

I usually browse my emails using saved search folders. Messages in these search folders are losing their tags. I tag the messages, and when I browse them later, the tags are gone. The same happens in regular folders and subfolders. If I browse the regular folders and tag messages while visualizing these folders, the same happens again. Any guesses?

After I received a notification of a suspicious sign in from Brazil I attempted to change my password.

All went fine until after I received and entered the 6 digit OTC. When I clicked "Submit".... nothing. I tried to reset the password in a Private Window with the same lack of success. I can request the code, receive it via email, and enter it but am unable to submit it.

My account was accessed again from Jakarta and it now appears that the password was changed. On the Profile page it notes that the password was created 08/13/2026.

This is Firefox on Linux Mint 21.3

Whenever there's audio playing, such as in a Youtube video, there's also a faint continuous high pitched noise as well. This issue isn't present in other browsers, is there any way i could fix this?

Setting up Thunderbird for the first time so I can use Thunderbird as "aggregator" for all types of email (incl POP3) on both PC and android tablet. It is working for my Gmail account but not for my POP3 account with Roadrunner (aka Spectrum, aka Charter). The POP3 account is most important and I have 2 more addresses there that I also need to monitor. In the settings section for the roadrunner account there is a server test which seems to work but no email shows up in that account in Thunderbird. I am still getting new email directly in the Spectrum setup that I always use. Google AI thinks my setup should work. How should I proceed? Obviously contacting Spectrum is the easy answer but I thought maybe someone easier to contact would know a likely cause. Thanks

I have used Thunderbird for years with complete success. Recently (within the past month) I have lost the ability to send (SMTP) mail and receive the following error message: "Send Message Error, Sending of the message failed. Unable to authenticate to Outgoing server (SMTP). Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)." [I just change my from address to another one going through Network Solutions and the mail sends just fine.]

Everything seems to be in order when checking my settings. I finally called Yahoo and spent an hour on the phone with them, including a supervisor (in the background) and they were unable to correct the situation. Yes, since I had called them from their tech support line (I looked it up; did not call anything sent to me) and they worked on my computer trying to fix it. They finally said it was a Thunderbird issue and said I needed to contact Thunderbird.

I am able to send from my phone (Android) using the same cox.net e-mail address. My wife is able to send from her computer using her cox.net via Thunderbird. My wife's incoming mail is IMAP while mine are all POP.

I happen to have several cox.net accounts and get the same SMTP error on all. However, all receive POP mail just fine, but see the next paragraph.

[As an aside (?), I should note that after Yahoo attempted to "fix" the problem, ALL my incoming cox.net mail comes into ALL of my cox.net accounts regardless of which one is addressed.]

I don't even know where to start at this point. Thanks for any help.

Bill

When i attempt to retrieve my email I get the following message at the top of my screen, "The certificate for POP3.pangia.biz expired of 8/13/26. How do I renew it? My email address is jahoagy@signalpeak.net. Thank you John Hoagland.

My e-mail stopped downloading. It was working fine, I changed nothing, no error message. It accepts my password, cycles through it's process, then quits without downloading anything. Sending still seems to work.

We did relocate from home to my folks' in-between, but I've never had issues at their place before, and otherwise my connection to their wireless works fine.

All folders for email are working correctly except Business messages. The server shows 23% full, but the messages are not downloading. I have checked all the connections, and the incoming and outgoing servers are accessible. There seems to be one connection which is not set for Business messages, but I cannot find a solution

I'm on TBird 153.0.2esr after a recent update. On previous versions the "Get Messages" button in the top left side of the menu's was working fine. When the button was selected, an update was displayed in the bottom left frame of the window. The update would say something like "Connecting to ..." and the message would be downloaded from the server. Great...

If there were no messages on the server, the update would display "There are no messages on the server". With this current version, I don't see any messages in the lower left frame of the window.

This is a convenient feature of the app, as I like to check the server for messages prior to shutting down. It's also convenient for getting messages with a security code without having to wait for the next scheduled message download. Now I can only assume there are no incoming messages when I push the button and don't see anything in my Inbox.

Dear Mozilla Development Team, Please reinstate this feature for upcoming versions of Thunderbird. Oh, BTW, this is a great app that I use daily for email. I use the calendar as a log book for my daily activities as well as an appointment scheduler. Thanks for your attention.

P.S. I see a new version is available (153.0.3esr) today (8/14/26), so I'll update and see if the same issue occurs.

After returning from a 6 day vacation, my wife attempted to download email from her Yahoo email account. There are nearly 200 messages that have piled up but they aren't moving. I've uninstalled and re-installed TB. I've uninstalled and reinstalled the app password in Yahoo. There is no problem with accessing the email via any web browser. I spent 49 minutes on a tech support call with Yahoo and they have said the problem is with TB because they repeated the same steps I have. I checked firewall settings and the only antivirus program on the computer is Malware Bytes and it's not running in the background. The version of TB is the most recent as of yesterday. I don't see any sketchy looking emails in the web version of Yahoo Mail when it's opened. It's set up as a POP3 account and has been since Cox Internet gave their email over to Yahoo. I'd appreciate any assistance in resolving this because it's currently above my pay grade and tech support at Yahoo.