Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I just had a screen pop up from Mozilla Firefox. Warning: system may have found viruses on your computer.

  • 3 svar
  • 10 har dette problem
  • 2069 visninger
  • Seneste svar af FredMcD

more options

It said for help removing virus's, call tech support online free right away 1-888-989-1604. Is this yours first. Wvd.proresync.net/sd/coops-1.2.0.html?u=http%3A%2F%2F114934url.directdisplayad.com...........ect

It said for help removing virus's, call tech support online free right away 1-888-989-1604. Is this yours first. Wvd.proresync.net/sd/coops-1.2.0.html?u=http%3A%2F%2F114934url.directdisplayad.com...........ect

Valgt løsning

That would be a Scam. Close the tab and move on.

Læs dette svar i sammenhæng 👍 0

Alle svar (3)

more options

Valgt løsning

That would be a Scam. Close the tab and move on.

more options

hello, mozilla will never send out such kind of popups - this is a scam trying to trick you into downloading more mailcious stuff. in case you're getting such kind of pop-ups regularily though, this by itself might be a symptom that there is already adware/malware present on your system.
in this case please try the following:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

more options

Whenever you get a message / popup that software / files need to be updated,

DO NOT USE ANY OF THE PROVIDED LINKS.

While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org.