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Firefox 24 crashes and forces restart when visiting www.tmz.com all plugins are upto date.

Skrevet

Below is a crash report that was sent to Mozilla

Accessibility: Active
AdapterDeviceID: 0x0a6c
AdapterVendorID: 0x10de
Add-ons: %7B1018e4d6-728f-4b20-ad56-37578a4de76b%7D:4.2.13,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:24.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.3.2,firebug%40software.joehewitt.com:1.12.2
AvailablePageFile: 12462637056
AvailablePhysicalMemory: 4455055360
AvailableVirtualMemory: 3527352320
BuildID: 20130910160258
CrashTime: 1380812102
EMCheckCompatibility: true
InstallTime: 1380717695
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0a6c, AdapterSubsysID: 214217aa, AdapterDriverVersion: 9.18.13.1100
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ 
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 28
StartupTime: 1380812084
SystemMemoryUsePercentage: 47
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: http://www.tmz.com/
Vendor: Mozilla
Version: 24.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :  
 MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [RAW/IP] : 2 : 3 :  
 MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
 MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
 RSVP TCPv6 Service Provider : 2 : 1 :  
 RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 RSVP UDPv6 Service Provider : 2 : 2 :  
 RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD RfComm [Bluetooth] : 2 : 1 :  
 VMCI sockets DGRAM : 0 : 2 : %windir%\system32\vsocklib.dll 
 VMCI sockets STREAM : 0 : 1 : 

This report also contains technical information about the state of the application when it crashed.
Below is a crash report that was sent to Mozilla <pre><nowiki>Accessibility: Active AdapterDeviceID: 0x0a6c AdapterVendorID: 0x10de Add-ons: %7B1018e4d6-728f-4b20-ad56-37578a4de76b%7D:4.2.13,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:24.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.3.2,firebug%40software.joehewitt.com:1.12.2 AvailablePageFile: 12462637056 AvailablePhysicalMemory: 4455055360 AvailableVirtualMemory: 3527352320 BuildID: 20130910160258 CrashTime: 1380812102 EMCheckCompatibility: true InstallTime: 1380717695 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0a6c, AdapterSubsysID: 214217aa, AdapterDriverVersion: 9.18.13.1100 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 28 StartupTime: 1380812084 SystemMemoryUsePercentage: 47 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: http://www.tmz.com/ Vendor: Mozilla Version: 24.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 : VMCI sockets DGRAM : 0 : 2 : %windir%\system32\vsocklib.dll VMCI sockets STREAM : 0 : 1 : This report also contains technical information about the state of the application when it crashed.</nowiki></pre>

Ændret af cor-el den

Yderligere systemdetaljer

Installerede plugins

  • Shockwave Flash 11.8 r800
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.7.0.15362
  • Plug-in for Workspace Webmail
  • Plug-in for Workspace utilities
  • Google Update
  • 5.1.20513.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • NPWLPG

Program

  • Firefox 24.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0
  • Support-URL: https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/

Udvidelser

  • Adblock Plus 2.3.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Firebug 1.12.2 (firebug@software.joehewitt.com)
  • Flagfox 4.2.13 ({1018e4d6-728f-4b20-ad56-37578a4de76b})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • Adobe Contribute Toolbar 6.1 ({01A8CA0A-4C96-465b-A49B-65C46FAD54F9}) (Inactive)
  • RECAP 0.9.1 (info@recapthelaw.org) (Inactive)
  • Symantec Intrusion Prevention 12.0.1.3 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)
  • WBE Paste 1.3 (wbepaste@starfield) (Inactive)
  • Workspace Email Zoom 1.4 (zoomext@starfield) (Inactive)

Javascript

  • incrementalGCEnabled: True

Grafik

  • adapterDescription: NVIDIA NVS 3100M
  • adapterDescription2:
  • adapterDeviceID: 0x0a6c
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 1-10-2013
  • driverDate2:
  • driverVersion: 9.18.13.1100
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA NVS 3100M Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Ændrede indstillinger

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.privatebrowsing.autostart: True
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 24.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1380743834
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1378093459

Diverse

  • User JS: Nej
  • Tilgængelighed: Ja
Luk
lazyent 6 løsninger 71 svar

try disabling firebug

try disabling firebug

Spørgsmålsstiller

I tried disabling firebug and it still crashed. I also tried removing firebug and tmz.com still crashed.

I tried disabling firebug and it still crashed. I also tried removing firebug and tmz.com still crashed.

Spørgsmålsstiller

I also did a reset on Firefox 24 which removed all plugins and Firefox 24 still crashed when visiting www.tmz.com

I also did a reset on Firefox 24 which removed all plugins and Firefox 24 still crashed when visiting www.tmz.com
cor-el
  • Top 10 Contributor
  • Moderator
17571 løsninger 158915 svar

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:


Could be a problem with Norton software, so make sure that you have updated Norton to the latest version.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix: *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page. *You can open the <b>about:crashes</b> page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information". See: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter ----- Could be a problem with Norton software, so make sure that you have updated Norton to the latest version. *https://support.mozilla.org/kb/firefox-24-crashes-with-norton-toolbar *http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-24-still-crashes-when-the-NIS-toolbar-is-enabled/td-p/1023987 *http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-24-and-Chrome-30-Support-for-Norton-Toolbar/m-p/1030345#U1030345

Spørgsmålsstiller

Here is a crash report submitted:

  • bp-b4635c29-fbff-4af7-9d18-966fc2131003

https://crash-stats.mozilla.com/report/index/b4635c29-fbff-4af7-9d18-966fc2131003

I have Symantec Endpoint and it is up to date.

Here is a crash report submitted: * bp-b4635c29-fbff-4af7-9d18-966fc2131003 https://crash-stats.mozilla.com/report/index/b4635c29-fbff-4af7-9d18-966fc2131003 I have Symantec Endpoint and it is up to date.
lazyent 6 løsninger 71 svar
alright simple solution make a new profile :) https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
KamWest 0 løsninger 2 svar

I'm on 25 Beta getting the same.

I disabled all addons but it still crashes when I visit TMZ.com

The only way I can read that site is to disable flash. I confirmed that I am running the latest version of flash.

I'm on 25 Beta getting the same. I disabled all addons but it still crashes when I visit TMZ.com The only way I can read that site is to disable flash. I confirmed that I am running the latest version of flash.
KamWest 0 løsninger 2 svar

Nyttigt svar

To cybervibin

Might be a simple solution to you but for me its a big deal. Deleting the profile and resetting all my addons, bookmarks etc is a big deal.

To cybervibin Might be a simple solution to you but for me its a big deal. Deleting the profile and resetting all my addons, bookmarks etc is a big deal.
jscher2000
  • Top 10 Contributor
8789 løsninger 71880 svar

Nyttigt svar

Hi KamWest, this is some standard guidance that addresses the most common issues with Flash. I'm sure you've seen some of it before, but just in case:

(1) If you use any recorders/downloaders that interact with Flash media, make sure they are as up-to-date as possible, or disable them temporarily.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (on Windows Vista and newer)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

Hi KamWest, this is some standard guidance that addresses the most common issues with Flash. I'm sure you've seen some of it before, but just in case: (1) If you use any recorders/downloaders that interact with Flash media, make sure they are as up-to-date as possible, or disable them temporarily. (2) Disable hardware graphics acceleration in Firefox and in Flash (A) In Firefox, un-check the box here and restart: orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available" (B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues (3) Disable protected mode (on Windows Vista and newer) See this support article from Adobe under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?]
lazyent 6 løsninger 71 svar

i use xmarks for my bookmarks ! sync and kept in the cloud

i use xmarks for my bookmarks ! sync and kept in the cloud
jscher2000
  • Top 10 Contributor
8789 løsninger 71880 svar

Hi ecalderon9, thank you for the crash report. It has a link to the bug tracking system indicating this will be fixed in Firefox 27, and is under consideration to fix in Firefox 25 and 26 (it's not too late for that).

The problem seems related to how Firefox interacts with accessibility software. For example, the developers could trigger the bug by running the Windows 7 "Narrator" while visiting TMZ. If you use reader software, you might see whether you can turn it off just for this site until the bug is fixed.

Hi ecalderon9, thank you for the crash report. It has a link to the bug tracking system indicating this will be fixed in Firefox 27, and is under consideration to fix in Firefox 25 and 26 (it's not too late for that). The problem seems related to how Firefox interacts with accessibility software. For example, the developers could trigger the bug by running the Windows 7 "Narrator" while visiting TMZ. If you use reader software, you might see whether you can turn it off just for this site until the bug is fixed.
nhduong29 0 løsninger 10 svar

i have the "JSFunction::existingScript()" crash, not appear in firefox 28 but it appear in fifore 24? what is the root cause? may be have some the problem in firefox 24?

i have the "JSFunction::existingScript()" crash, not appear in firefox 28 but it appear in fifore 24? what is the root cause? may be have some the problem in firefox 24?
jscher2000
  • Top 10 Contributor
8789 løsninger 71880 svar

Hi nhduong29, I will reply in your new thread: Firefox crashes.

Hi nhduong29, I will reply in your new thread: [https://support.mozilla.org/en-US/questions/990856 Firefox crashes].