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Javascript menus don't work.

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I'm having some trouble with javascript menus (or what I believe are javascript menus). Whether it matters or not I am not sure, but it happens in both Firefox and Chrome...IE works fine.

Examples of sites with menus that don't work:

1. Orbitz.com: Can't pull down the "Adult" or "Child" menus. 2. toyota.com: Can't "select vehicle" at the top of the page.

I get no error messages. I have started Firefox in safe mode, I have also reset Firefox.

I'm having some trouble with javascript menus (or what I believe are javascript menus). Whether it matters or not I am not sure, but it happens in both Firefox and Chrome...IE works fine. Examples of sites with menus that don't work: 1. Orbitz.com: Can't pull down the "Adult" or "Child" menus. 2. toyota.com: Can't "select vehicle" at the top of the page. I get no error messages. I have started Firefox in safe mode, I have also reset Firefox.

Yderligere systemdetaljer

Installerede plugins

  • Shockwave Flash 11.8 r800
  • Google Update
  • GEPlugin
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.20513.0
  • iTunes Detector Plug-in
  • Nitro PDF plugin for Firefox and Chrome
  • Garmin Communicator Plug-In 4.0.4.0
  • NPWLPG
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Program

  • Firefox 23.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support-URL: http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-US/

Udvidelser

  • Adblock Plus 2.3.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Chrome View 0.2.2 (chromeview@systemantics.net)
  • Garmin Communicator 4.0.4 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • IE View 1.5.6 ({6e84150a-d526-41f1-a480-a67d3fed910d})
  • InvisibleHand 3.8.28 (canitbecheaper@trafficbroker.co.uk)
  • TinEye Reverse Image Search 1.1 (tineye@ideeinc.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Grafik

  • adapterDescription: NVIDIA GeForce GT 630M
  • adapterDescription2:
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  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
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  • direct2DEnabled: True
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  • directWriteVersion: 6.2.9200.16581
  • driverDate: 8-18-2012
  • driverDate2:
  • driverVersion: 9.18.13.593
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 630M)
  • windowLayerManagerType: Direct3D 10

Ændrede indstillinger

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 0
  • browser.cache.disk.smart_size.enabled: False
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://www.google.com/
  • browser.startup.homepage_override.buildID: 20130814063812
  • browser.startup.homepage_override.mstone: 23.0.1
  • browser.tabs.closeWindowWithLastTab: False
  • browser.tabs.warnOnClose: False
  • dom.ipc.plugins.enabled.npietab2.dll: True
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: True
  • extensions.lastAppVersion: 23.0.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1379028798
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npdeployjava: 2
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1378554434

Diverse

  • User JS: Nej
  • Tilgængelighed: Ja
Luk

Spørgsmålsstiller

So I poked around the web and found the Austrian Toyota site...The link is here:

http://www.toyota.at/

When I click on "Alle Modelle" the menu appears perfectly.

On www.toyota.com it still doesn't work.

So other than language, what's different here?

So I poked around the web and found the Austrian Toyota site...The link is here: http://www.toyota.at/ When I click on "Alle Modelle" the menu appears perfectly. On www.toyota.com it still doesn't work. So other than language, what's different here?

Spørgsmålsstiller

Just an update - I've upgraded to Firefox 25 and Windows 8.1 and the problem has not changed.

Just an update - I've upgraded to Firefox 25 and Windows 8.1 and the problem has not changed.
cor-el
  • Top 10 Contributor
  • Moderator
15463 løsninger 140060 svar

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.

Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Spørgsmålsstiller

cor-el, I tried what you suggested and a new profile does not change anything.

It's worth noting that the exact same problem exists in Chrome, but not Internet Explorer.

cor-el, I tried what you suggested and a new profile does not change anything. It's worth noting that the exact same problem exists in Chrome, but not Internet Explorer.
cor-el
  • Top 10 Contributor
  • Moderator
15463 løsninger 140060 svar

If a new profile didn't help and it also happens in Google Chrome then maybe your security software is causing this issue.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.

If a new profile didn't help and it also happens in Google Chrome then maybe your security software is causing this issue. Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.

Spørgsmålsstiller

cor-el, it does not work in safe mode or with my security software disabled.

cor-el, it does not work in safe mode or with my security software disabled.

Spørgsmålsstiller

I have found the root cause and it's not good news: It's the touchscreen.

This is Windows 8.1 on an HP all-in-one.

When I disable the "HID-compliant touch screen" in Device Manager, the problem instantly goes away. When I re-enable it, the problem comes back.

I have found the root cause and it's not good news: It's the touchscreen. This is Windows 8.1 on an HP all-in-one. When I disable the "HID-compliant touch screen" in Device Manager, the problem instantly goes away. When I re-enable it, the problem comes back.
jscher2000
  • Top 10 Contributor
6434 løsninger 52707 svar

Hi fiveskin, I thought that the about:config changes you made before --

dom.w3c_touch_events.enabled = 0
dom.w3c_touch_events.expose = false

-- would prevent sites from detecting touch capability and cause them to serve mouseable pages. Perhaps there is another way that sites are learning about the touch capability. Flash or another plugin? Or maybe an old "Flash cookie"?

Hi fiveskin, I thought that the about:config changes you made before -- dom.w3c_touch_events.enabled = 0 dom.w3c_touch_events.expose = false -- would prevent sites from detecting touch capability and cause them to serve mouseable pages. Perhaps there is another way that sites are learning about the touch capability. Flash or another plugin? Or maybe an old "Flash cookie"?