Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 svar
  • 3 har dette problem
  • 6 visninger
  • Seneste svar af Charlene123

more options

Dear Firefox,

Everytime i open up firefox the scrolling gets slow, pictures are not shown correctly and everytime I close the Firefox window it says it's been crashed. I have installed: Firefoxsetup3.6.28. Since that installation it's not working correctly. I hope you can help me with this since i need a good computer to work on next schoolyear.

Charlene

Ps: My english is really not that bad but i rather have a Dutch person helping me so the contact is without any mistakes.

Dear Firefox, Everytime i open up firefox the scrolling gets slow, pictures are not shown correctly and everytime I close the Firefox window it says it's been crashed. I have installed: Firefoxsetup3.6.28. Since that installation it's not working correctly. I hope you can help me with this since i need a good computer to work on next schoolyear. Charlene Ps: My english is really not that bad but i rather have a Dutch person helping me so the contact is without any mistakes.

Valgt løsning

First, try to update to Firefox 14.0.1. Firefox 3.6 is no longer supported, and has many known issues (including crashes). Update Firefox to the latest release

Then try the Reset Firefox feature, which can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Læs dette svar i sammenhæng 👍 0

Alle svar (2)

more options

Valgt løsning

First, try to update to Firefox 14.0.1. Firefox 3.6 is no longer supported, and has many known issues (including crashes). Update Firefox to the latest release

Then try the Reset Firefox feature, which can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

Wauw ur great I even got it in English! Great! Thanks alot Tyler!!Xx