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Upgraded to Firefox 12, when Firefox hangs so does Mac 10.6.8

Skrevet

After upgrading to Firefox 12, Firefox will hang which then causes every other program on my mac that's running to hang and have for force shutdown the computer.

After upgrading to Firefox 12, Firefox will hang which then causes every other program on my mac that's running to hang and have for force shutdown the computer.

Yderligere systemdetaljer

Installerede plugins

  • Shockwave Flash 11.2 r202
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Office Live Update v1.0
  • Java Plug-In 2 for NPAPI Browsers
  • 5.0.61118.0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.3
  • eMusic DLM 4.1.3.2
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • WebEx64 General Plugin Container Version 202
  • Coupons Inc., Coupon Printing FireFox Plugin
  • LogMeIn remote control components
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Picasa plugin.
  • Viewpoint Media Player (WPD)
  • Game Launch Browser Plug-in for Tenderfoot Games
  • Yahoo! Installer Plug-in provides application installation support
  • Simplifies the uploading of photo files.
  • Netscape plug-in that plays Rhapsody content
  • RealPlayer Plugin
  • iPhoto6

Program

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:12.0) Gecko/20100101 Firefox/12.0

Yderligere information

Luk
Tom Farrow 9 løsninger 100 svar

Hi, could try starting firefox in safe mode please. See: Troubleshoot Firefox issues using Safe Mode

Hi, could try starting firefox in safe mode please. See: [[Safe Mode]]

Spørgsmålsstiller

I loaded in safe mode and would say I couldn't get the problem to duplicate, but it only pops up from time to time. It will happen on a wide variety of websites.

I loaded in safe mode and would say I couldn't get the problem to duplicate, but it only pops up from time to time. It will happen on a wide variety of websites.
AliceWyman
  • Moderator
240 løsninger 2607 svar

Nyttigt svar

Deleted (cross-posted)

Note: I had posted a link to http://kb.mozillazine.org/Firefox_hangs#Problematic_plugins because your plugins list shows the WebEx plugin. I then deleted my post after I saw that you can run Firefox OK in Troubleshoot Firefox issues using Safe Mode (plugins still remain in effect in Firefox Safe Mode).

Deleted (cross-posted) Note: I had posted a link to http://kb.mozillazine.org/Firefox_hangs#Problematic_plugins because your plugins list shows the WebEx plugin. I then deleted my post after I saw that you can run Firefox OK in [[Safe Mode]] (plugins still remain in effect in Firefox Safe Mode).

Ændret af AliceWyman den

AliceWyman
  • Moderator
240 løsninger 2607 svar

If you no longer see the problem when your run in Firefox Troubleshoot Firefox issues using Safe Mode but the problem returns when you start Firefox normally, see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for possible causes and solutions.

If you no longer see the problem when your run in Firefox [[Safe Mode]] but the problem returns when you start Firefox normally, see [[Troubleshooting extensions and themes]] for possible causes and solutions.

Spørgsmålsstiller

So I got rid of all the extras and have the default theme set and it still froze. Now what?

So I got rid of all the extras and have the default theme set and it still froze. Now what?
Tom Farrow 9 løsninger 100 svar

Hi, When Firefox is freezing, is it actually crashing and closing down? If it is, open up Firefox and navigate to about:crashes

Once you are there, please copy and paste the first three crash ids to this question thread, and I'll try and interpret the crash report.

Hi, When Firefox is freezing, is it actually crashing and closing down? If it is, open up Firefox and navigate to about:crashes Once you are there, please copy and paste the first three crash ids to this question thread, and I'll try and interpret the crash report.

Ændret af Tom Farrow den

Spørgsmålsstiller

It freezes and I have to force shutdown the computer, when I go to crashes the last report shows January.

It freezes and I have to force shutdown the computer, when I go to crashes the last report shows January.
Tom Farrow 9 løsninger 100 svar

Hi, How old is your computer?

Hi, How old is your computer?

Spørgsmålsstiller

It's still under applcare, so not too old. It's an iMac running 10.6.8.

It's still under applcare, so not too old. It's an iMac running 10.6.8.
Tom Farrow 9 løsninger 100 svar

Okay. Sorry, but I'll have to leave this for somebody owns a mac now, I can't really suggest where to look for some information about processes etc.

Okay. Sorry, but I'll have to leave this for somebody owns a mac now, I can't really suggest where to look for some information about processes etc.
cor-el
  • Top 10 Contributor
  • Moderator
17678 løsninger 159899 svar

Did you try to disable hardware acceleration?

  • Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"
Did you try to disable hardware acceleration? *Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"

Spørgsmålsstiller

Already disabled

Already disabled
AliceWyman
  • Moderator
240 løsninger 2607 svar

Nyttigt svar

kthersh,

Does the problem with a hang in one program (Firefox) causing other running programs to hang, which then causes the entire Mac Operating System to hang, happen with any other program besides Firefox? In other words, if you browse using Safari or another browser, does the problem go away?

You said the problem goes away in Firefox Troubleshoot Firefox issues using Safe Mode .... is that still the case? I just wanted to make sure you aren't talking about Mac OS X Safe Mode .

If the problem only happens when you use Firefox or if you aren't sure if it goes away in Firefox Troubleshoot Firefox issues using Safe Mode because it only happens from time to time, there are a few other Troubleshoot and diagnose Firefox problems steps you can try ... for example, troubleshooting plugins, a clean reinstall of Firefox or creating a new Firefox profile (see the linked article for details).

You could also try a Mac forum such as discussions.apple.com to see if anyone has had a similar problem with Firefox 12 or if anyone has a Mac-specific solution to suggest.

'''kthersh,''' Does the problem with a hang in one program (Firefox) causing other running programs to hang, which then causes the entire Mac Operating System to hang, happen with any other program besides Firefox? In other words, if you browse using Safari or another browser, does the problem go away? You said the problem goes away in Firefox [[Safe Mode]] .... is that still the case? I just wanted to make sure you aren't talking about [https://support.apple.com/kb/HT1455 Mac OS X Safe Mode] . If the problem only happens when you use Firefox or if you aren't sure if it goes away in Firefox [[Safe Mode]] because it only happens from time to time, there are a few other [[Basic Troubleshooting]] steps you can try ... for example, troubleshooting plugins, a clean reinstall of Firefox or creating a new Firefox profile (see the linked article for details). You could also try a Mac forum such as discussions.apple.com to see if anyone has had a similar problem with Firefox 12 or if anyone has a Mac-specific solution to suggest.

Ændret af AliceWyman den

cpdesjardins 0 løsninger 3 svar

I have the same issue. Here is a snapshot of my ecosystem: Macbook Air, OSX 10.7.4

I started using Trend Micro Smart Surfing for Mac in and around the time I upgraded to Firefox 12.

My typical open application set is: Outlook 2011, Mail and Firefox (with multiple pinned app tabs).

My crash behaviour is just like the others are describing above.

I have the same issue. Here is a snapshot of my ecosystem: Macbook Air, OSX 10.7.4 I started using Trend Micro Smart Surfing for Mac in and around the time I upgraded to Firefox 12. My typical open application set is: Outlook 2011, Mail and Firefox (with multiple pinned app tabs). My crash behaviour is just like the others are describing above.

Ændret af cpdesjardins den

AliceWyman
  • Moderator
240 løsninger 2607 svar

cpdesjardins, You said "crash behaviour". See Firefox crashes - Troubleshoot, prevent and get help fixing crashes. Since your issue may be different you should probably start a new thread and describe the problem in detail. You can use this link as a starting point: https://support.mozilla.org/en-US/questions/new

'''cpdesjardins''', You said "crash behaviour". See [[Firefox crashes]]. Since your issue may be different you should probably start a new thread and describe the problem in detail. You can use this link as a starting point: https://support.mozilla.org/en-US/questions/new
cpdesjardins 0 løsninger 3 svar

I see no reason to start a new thread. Firefox crashes unexpectedly, just as described by the other poster above. No crash log is created because the whole system hangs for unknown behaviors, i.e. opening new tab, selecting link, refreshing page, changing tab. It is non-specific or non-apparent.

Macbook Air, OSX 10.7.4 Firefox 12 Trend Micro Smart Surfing for Mac

My typical open application set is: Outlook 2011, Mail and Firefox (with multiple pinned app tabs). Sometimes I have VMWare Fusion 4.1.2 open running a Windows 7 VM but this is not correlated to the crashes.

I have one add-in: One Password 3.8.19

My system knows it has crashed since following a hard reset, it reopens my previously open windows but no crash report is created or offered.

Safari does not crash the system.

I see no reason to start a new thread. Firefox crashes unexpectedly, just as described by the other poster above. No crash log is created because the whole system hangs for unknown behaviors, i.e. opening new tab, selecting link, refreshing page, changing tab. It is non-specific or non-apparent. Macbook Air, OSX 10.7.4 Firefox 12 Trend Micro Smart Surfing for Mac My typical open application set is: Outlook 2011, Mail and Firefox (with multiple pinned app tabs). Sometimes I have VMWare Fusion 4.1.2 open running a Windows 7 VM but this is not correlated to the crashes. I have one add-in: One Password 3.8.19 My system knows it has crashed since following a hard reset, it reopens my previously open windows but no crash report is created or offered. Safari does not crash the system.
AliceWyman
  • Moderator
240 løsninger 2607 svar

cpdesjardins, I don't have anything else to suggest, other than what I wrote to kthersh in my post dated May 15, 2012

'''cpdesjardins,''' I don't have anything else to suggest, other than what I wrote to kthersh in my post dated May 15, 2012
cpdesjardins 0 løsninger 3 svar

In frustration, I have started a new thread.

In frustration, I have started a new thread.