Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Firefox crashes in 10 seconds at startup

bluejeremiah
bluejeremiah
more options

Hi, I just updated my firefox browser to 11 and it crashed immediately on the first boot... and now every time I try booting it up it crashes within 10 seconds. I tried booting it in Safe Mode with no luck: same thing happened. Here is the crash code I got from the report: Crash ID: bp-8f0ec9ba-1d80-442e-bf30-ed6fa2120410

Earlier today I reset the admin password on my macbook pro... not sure if that had anything to do with it. Any advice you have would be much appreciated! John

Hi, I just updated my firefox browser to 11 and it crashed immediately on the first boot... and now every time I try booting it up it crashes within 10 seconds. I tried booting it in Safe Mode with no luck: same thing happened. Here is the crash code I got from the report: Crash ID: bp-8f0ec9ba-1d80-442e-bf30-ed6fa2120410 Earlier today I reset the admin password on my macbook pro... not sure if that had anything to do with it. Any advice you have would be much appreciated! John

Alle svar (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That looks like a font problem with the Apple Type Services (ATS).

You can do a check for corrupted and duplicate fonts and other font issues:

bluejeremiah
bluejeremiah Spørgsmålsstiller
more options

Thank you for the tip. I did a "verify" of all 300 plus fonts in my font book and they all checked out fine with no damaged fonts. Firefox still crashes upon opening. There are a few other leads on the links you sent that I'll try (purging the cache, etc.)