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CSV downloads stopped automatically opening with EXCEL

  • 5 svar
  • 5 har dette problem
  • 40 visninger
  • Seneste svar af gardengal444

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I've been downloading my Fidelity.com portfolio nightly in CSV format with no problems for over a year. All of a sudden it stopped working. When I click on their DOWNLOAD link, I see Javascript:DownloadCVS() in the status bar, but I get no other visual.

(I can't now recall if I used to get the pop-up that asked what I wanted to do with the file or if Excel just opened -- probably the former)

I contacted Fidelity's web support and, of course, they said nothing changed on their end. I even did some research to learn about the content-type MIME-type mechanism and told them that they may have unknowingly changed the content type and it needed to be text/cvs in the response header. They said they could not replicate it with their FF or IE so it had to be a problem on my end. I also know that IE is not as compliant as FF so the fact that IE works is irrelevant.

I have since discovered a workaround. The file does indeed get downloaded. I just have to click on the Downloads button on the top bar to quickly access the Downloads dialog box and then click on the file. At least that's better than having to use IE to get this to work!!!

Any ideas how I can further troubleshoot and get the old behavior back. I think I tried safe mode when this first came up.

I've been downloading my Fidelity.com portfolio nightly in CSV format with no problems for over a year. All of a sudden it stopped working. When I click on their DOWNLOAD link, I see Javascript:DownloadCVS() in the status bar, but I get no other visual. (I can't now recall if I used to get the pop-up that asked what I wanted to do with the file or if Excel just opened -- probably the former) I contacted Fidelity's web support and, of course, they said nothing changed on their end. I even did some research to learn about the content-type MIME-type mechanism and told them that they may have unknowingly changed the content type and it needed to be text/cvs in the response header. They said they could not replicate it with their FF or IE so it had to be a problem on my end. I also know that IE is not as compliant as FF so the fact that IE works is irrelevant. I have since discovered a workaround. The file does indeed get downloaded. I just have to click on the Downloads button on the top bar to quickly access the Downloads dialog box and then click on the file. At least that's better than having to use IE to get this to work!!! Any ideas how I can further troubleshoot and get the old behavior back. I think I tried safe mode when this first came up.

Alle svar (5)

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Upgrade your browser to Firefox 9 and check

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Valgt løsning

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Thanks, I'll go through that. Its a LOT! Hopefully I can find the answer there.

I did start to go thru it and Step 3 the resetting of browser.download.pluginOverrideTypes looked interesting, but I do not have that key in my about:config.

Does Step 6 (delete/rename the mimeTypes.rdf) file make sense without doing earlier steps? I will try it, but not sure of expectations in this combination.

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All set. Here's what I did:

1. Went to see if I had SeaMonkey installed -- esp. V1, after reading that it displays the content-type -- but I did not. Noted that I had Safari installed and tried that and it worked. (i.e. download popup occurred as expected.) This reinforces that server is sending the right thing.

2. Looked at the content types in Tools->Applications->ContentType list. text/csv is present with a value of "Use (default)". I changed that to Always Ask, but that did not help.

3. renamed mimeTypes.rdf in profile area. Before I did that I noted that it had a last modified date of 12/12/11. That matches the timeline of when problem first seen. (closed browser prior to this step. also had to close outlook fwiw)

4. Download worked as expected. Get popup to ask to open.  :-)

5. Went to content type list again and CSV types are NOT there. Interesting.

I'm curious about how/when/what mimeTypes.rdf got broken, but not so much.

Thanks, co-rel.

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I suppose with that reset I could experience future unexpected results on different types, but I'll be able to troubleshoot now.