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When I am trying to enter a password for a given site, when using the shift key for password characters, Firefox pops up a prompt and ignores keyboard input.

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Even when I was trying to create a password for this support ticket, when I tried to use numeric characters, the system would not accept them.

Even when I was trying to create a password for this support ticket, when I tried to use numeric characters, the system would not accept them.

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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).

  • Don't make any changes on the Safe mode start window.

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