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Firefox sync: Cannot access my account on a different computer

ipuneetk
ipuneetk
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I upgraded my work laptop. For security reasons, I uninstalled FF on old laptop. Now, while setting up FF Sync on new laptop, it asked me for account information.

As I setup account months ago, I don't remember anything. I tried resetting my password, but the Username/Password comobo is not matching. I tried looking for an option to have my Username sent to registered email address, but that does not seem to be an option (wierd?).

I am stuck. Is there a way out of this sanctum ?

Thanks for any lead.

I upgraded my work laptop. For security reasons, I uninstalled FF on old laptop. Now, while setting up FF Sync on new laptop, it asked me for account information. As I setup account months ago, I don't remember anything. I tried resetting my password, but the Username/Password comobo is not matching. I tried looking for an option to have my Username sent to registered email address, but that does not seem to be an option (wierd?). I am stuck. Is there a way out of this sanctum ? Thanks for any lead.

Alle svar (1)

the-edmeister
the-edmeister
  • Moderator
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The information that you really need is the Sync Key, which isn't stored by Mozilla, for your security. The only place the Sync Key resides is on the PC's that are set up for the Firefox Sync service, and maybe where you keep track of your passwords off your PC's. You might be able to access your Sync storage space if would remember your username / email address that was used to setup your account and you password, but without your Sync Key your data on the Sync server is useless. The Sync Key is the "key" for encryption to the server and back to your PC's.