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I can I overcome a problem with renewing my subscription?

Skrevet

A pop-up box appeared on my screen saying that "I have twenty-nine days before my subscription ends". I clicked on the "renew now" box and the note said that "I have already renewed". If I did, I don't recall or did I give a credit card number.

This happened

Just once or twice

== I tried to renew my subscription

A pop-up box appeared on my screen saying that "I have twenty-nine days before my subscription ends". I clicked on the "renew now" box and the note said that "I have already renewed". If I did, I don't recall or did I give a credit card number. == This happened == Just once or twice == I tried to renew my subscription

Yderligere systemdetaljer

Installerede plugins

  • -np-mswmp
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 10.0 r45
  • iTunes Detector Plug-in
  • 3.0.50106.0
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla
  • NPWLPG
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape

Program

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

Yderligere information

Troubleshooting Information
This page contains technical information that might be useful when you're
trying to solve a problem. If you are looking for answers to common questions
about Firefox, check out our support web site.
Copy all to clipboard
Application Basics
Name
Firefox
Version
3.6.3
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
AVG Safe Search 9.0.0.812 true {3f963a5b-e555-4543-90e2-c3908898db71}
AVG Security Toolbar 4.002.023.004 true avg@igeared
HP Smart Web Printing 4.60 false smartwebprinting@hp.com
Web Page Fixer + 1.7.1 true mozillawebpagefixer@Luke.Bryan
Java Console 6.0.17 true
AddThis 3.0.1 true {3e0e7d2a-070f-4a47-b019-91fe5385ba79}
Java Console 6.0.20 true
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar 0
browser.history_expire_days.mirror 180
browser.places.importBookmarksHTML false
browser.places.smartBookmarksVersion 2
browser.startup.homepage http://www.foxnews.com/
browser.startup.homepage_override.mstone rv:1.9.2.3
extensions.lastAppVersion 3.6.3
keyword.URL http://us.yhs.search.yahoo.com/avg/search?fr=yhs-avg&type=yahoo_avg_hs2-tb-web_us&p=
network.cookie.prefsMigrated true
places.last_vacuum 1268535497
print.print_printer HP Photosmart C4700 series
print.printer_HP_Photosmart_C4700_series.print_bgcolor false
print.printer_HP_Photosmart_C4700_series.print_bgimages false
print.printer_HP_Photosmart_C4700_series.print_command
print.printer_HP_Photosmart_C4700_series.print_downloadfonts false
print.printer_HP_Photosmart_C4700_series.print_edge_bottom 0
print.printer_HP_Photosmart_C4700_series.print_edge_left 0
print.printer_HP_Photosmart_C4700_series.print_edge_right 0
print.printer_HP_Photosmart_C4700_series.print_edge_top 0
print.printer_HP_Photosmart_C4700_series.print_evenpages true
print.printer_HP_Photosmart_C4700_series.print_footercenter
print.printer_HP_Photosmart_C4700_series.print_footerleft &PT
print.printer_HP_Photosmart_C4700_series.print_footerright
print.printer_HP_Photosmart_C4700_series.print_headercenter
print.printer_HP_Photosmart_C4700_series.print_headerleft
print.printer_HP_Photosmart_C4700_series.print_headerright
print.printer_HP_Photosmart_C4700_series.print_in_color true
print.printer_HP_Photosmart_C4700_series.print_margin_bottom 0.5
print.printer_HP_Photosmart_C4700_series.print_margin_left 0.5
print.printer_HP_Photosmart_C4700_series.print_margin_right 0.5
print.printer_HP_Photosmart_C4700_series.print_margin_top 0.5
print.printer_HP_Photosmart_C4700_series.print_oddpages true
print.printer_HP_Photosmart_C4700_series.print_orientation 1
print.printer_HP_Photosmart_C4700_series.print_pagedelay 500
print.printer_HP_Photosmart_C4700_series.print_paper_data 1
print.printer_HP_Photosmart_C4700_series.print_paper_height 11.00
print.printer_HP_Photosmart_C4700_series.print_paper_size_type 0
print.printer_HP_Photosmart_C4700_series.print_paper_size_unit 0
print.printer_HP_Photosmart_C4700_series.print_paper_width 8.50
print.printer_HP_Photosmart_C4700_series.print_reversed false
print.printer_HP_Photosmart_C4700_series.print_scaling 1.00
print.printer_HP_Photosmart_C4700_series.print_shrink_to_fit false
print.printer_HP_Photosmart_C4700_series.print_to_file false
print.printer_HP_Photosmart_C4700_series.print_unwriteable_margin_bottom 0
print.printer_HP_Photosmart_C4700_series.print_unwriteable_margin_left 0
print.printer_HP_Photosmart_C4700_series.print_unwriteable_margin_right 0
print.printer_HP_Photosmart_C4700_series.print_unwriteable_margin_top 0
privacy.cpd.downloads false
privacy.cpd.formdata false
privacy.cpd.history false
privacy.cpd.sessions false
privacy.sanitize.migrateFx3Prefs true
privacy.sanitize.timeSpan 0
security.warn_viewing_mixed.show_once false

Luk

Spørgsmålsstiller

The official Firefox is absolutely not something that costs money in any way.

If whatever is tricking you into paying money is claiming to be Firefox, then you have been defrauded. Please fill out the form at http://www.mozilla.com/en-US/legal/fraud-report/index.html so the Mozilla legal team can pursue the ones breaking the law.

The official Firefox is absolutely not something that costs money in any way. If whatever is tricking you into paying money is claiming to be Firefox, then you have been defrauded. Please fill out the form at http://www.mozilla.com/en-US/legal/fraud-report/index.html so the Mozilla legal team can pursue the ones breaking the law.
zzxc 22 løsninger 242 svar

Nyttigt svar

Firefox is completely free software. There is never any subscription fee or other charge from Mozilla.

What exactly is prompting you for payment?

Firefox is completely free software. There is never any subscription fee or other charge from Mozilla. What exactly is prompting you for payment?

Spørgsmålsstiller

I can appreciate your answer, however, I am under the impression that I have to pay $$$ each year to renew my subscription. If, in your opinion, you feel as though I do not have to pay $$$ to renew, then how do I renew or continue my subscription? I receive messages from AVG saying that my subscription "expires in 29 days" and it is legit from AVG.

I can appreciate your answer, however, I am under the impression that I have to pay $$$ each year to renew my subscription. If, in your opinion, you feel as though I do not have to pay $$$ to renew, then how do I renew or continue my subscription? I receive messages from AVG saying that my subscription "expires in 29 days" and it is legit from AVG.

Spørgsmålsstiller

When I click on my AVG icon on my computer to check for updates or make sure that I am protected, on the bottom, it says that my subscription expires in 29 days.

When I click on my AVG icon on my computer to check for updates or make sure that I am protected, on the bottom, it says that my subscription expires in 29 days.

Spørgsmålsstiller

"ANONYMOUS" answers 2 and 3 are mine. I'm sorry I did not fill in my name.

"ANONYMOUS" answers 2 and 3 are mine. I'm sorry I did not fill in my name.

Spørgsmålsstiller

It says "your license expires in 29 days". Does that make it easier?

It says "your license expires in 29 days". Does that make it easier?