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Why did I get logged out suddenly and cannot log back in?

Firefox VPN
ljv_1979 replied
ljv_1979
ljv_1979

My vpn suddenly logged me out and when I try to log back in, I get an authentication error.

My vpn suddenly logged me out and when I try to log back in, I get an authentication error.
ljv_1979
ljv_1979 Spørgsmålsstiller
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It has happened before and I had to restart my computer. Right now it seems to be working for now.

Alle svar (4)

Konstantina Papadea
Konstantina Papadea
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Mozilla Staff

Hi there, do you mean the built in VPN in your Firefox, or Mozilla's VPN?

ljv_1979
ljv_1979 Spørgsmålsstiller

Mozilla VPN. It just suddenly logged me out.

Denys
Denys
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  • Bidragsyder i top 10

Hi,

Do you still experience the issue?

If so, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

ljv_1979
ljv_1979 Spørgsmålsstiller

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It has happened before and I had to restart my computer. Right now it seems to be working for now.

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