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I changed my email password and can access my email on webmail, but not using my thunderbird app.

Thunderbird Mail og meddelelser
david replied
GaryWheeler
GaryWheeler

Okay. So, I changed my email password on my email server, HIS.COM (Heller Information Services, a local email server company in Bethesda, MD.) I am able to access my email on webmail, (which I hate to use), on both my laptop and on my desktop. Yesterday, I could access it on my desktop, but not my laptop. Just now, I was trying to uninstall and install Thunderbird on my laptop and it would keep just rebooting my old non-working program. Then, the worst possible thing happened. By screwing around on my laptop program, I somehow knocked out my desktop Thunderbird, and it no longer works. I am happy to pay for help. I just made a donation. I need someone to call me and walk me through this. I think I changed something that I cannot change back.

You cannot email me. It DOES NOT work

Gerald Weaver [edited phone# from community support forum]

Okay. So, I changed my email password on my email server, HIS.COM (Heller Information Services, a local email server company in Bethesda, MD.) I am able to access my email on webmail, (which I hate to use), on both my laptop and on my desktop. Yesterday, I could access it on my desktop, but not my laptop. Just now, I was trying to uninstall and install Thunderbird on my laptop and it would keep just rebooting my old non-working program. Then, the worst possible thing happened. By screwing around on my laptop program, I somehow knocked out my desktop Thunderbird, and it no longer works. I am happy to pay for help. I just made a donation. I need someone to call me and walk me through this. I think I changed something that I cannot change back. You cannot email me. It DOES NOT work Gerald Weaver [edited phone# from community support forum]

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david
david
  • Top 10 Contributor

Ok, I'll share some ideas. - first, assuming windows, enter %appdata% in search window on task bar. that should open to the appdata\roaming folder. COPY the thunderbird folder there to a safe location. - next, the simple attempt is to just download and install the current version from thunderbird.net and see if it starts. the password issue we can then assist with - another option: if all accounts are IMAP, one option is to just start over. Assuming windows, that would mean uninstalling thunderbird, and then going to c:\users<yourid>\appdata\roaming and DELETING the thunderbird folder and also going to appdata\Local and deleting the thunderbird folder there. That frees you for a fresh start. we would want to restore a few items from the proposed backup in step 1, above.

OR, you could post screenshots of error messages and tell what doesn't work.

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