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Cananot sign in to google on Firefox

  • 2 svar
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  • Seneste svar af Cathy Block

Cathy Block
Cathy Block

The system asks me to sign in using my passkey or to try another way. The screen is frozen - can't enter passkey, can't choose another way. The only way out is to close firefox. I have no problem signing in with a different browser (Safari).

The system asks me to sign in using my passkey or to try another way. The screen is frozen - can't enter passkey, can't choose another way. The only way out is to close firefox. I have no problem signing in with a different browser (Safari).
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Clearing the cache and cookies didn't help, but using an incognito tab did. Thank you!

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Nathan Giovannini
Nathan Giovannini
  • Moderator

Hello Kathy Block,

Have you already tried clearing your browser's cache and cookies? (You can follow this guide: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox)

Alternatively, try logging in from an incognito tab to see if the problem persists.

Let me know if either of these two steps resolves the login issue. If you still require assistance, please feel free to write here.

Cathy Block
Cathy Block Spørgsmålsstiller

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Clearing the cache and cookies didn't help, but using an incognito tab did. Thank you!

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