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Cannot access Shopify editor

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thekingis
thekingis

Hi all, Has something happened in the past few weeks. Accessing the Shopify editor is now no longer possible on Firefox. Tried the usual, clearing cache, incognito mode, the most updated version of Firefox installed etc. Does work in Chrome. Shopify support are not able to isolate the issue. Any ideas what the issue is? And how to fix it?

Hi all, Has something happened in the past few weeks. Accessing the Shopify editor is now no longer possible on Firefox. Tried the usual, clearing cache, incognito mode, the most updated version of Firefox installed etc. Does work in Chrome. Shopify support are not able to isolate the issue. Any ideas what the issue is? And how to fix it?
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Hi there,

Could you please also try running Firefox in Troubleshoot Mode? Does the problem persist?

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TyDraniu
TyDraniu
  • Top 10 Contributor

As a test, can you install the chrome mask extension and turn it on for that website?

thekingis
thekingis Spørgsmålsstiller

Thanks for the tip. I have tried that. But still experience the same fail to load page error.

Denys
Denys
  • Moderator
  • Top 10 Contributor

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Hi there,

Could you please also try running Firefox in Troubleshoot Mode? Does the problem persist?

thekingis
thekingis Spørgsmålsstiller

Thanks Denys, That has helped resolve the problem. Going through the steps here: https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

it was indeed an add-on that was disrupting the page loading of shopify.

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