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Install failed

Firefox Installationsfejl
wehlers replied
wehlers
wehlers

I am installing Firefox (Latest from website) on a windows11 laptop. I had firefox many years ago and uninstalled it. I am reinstalling and I get a pop up that states: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window:"

I have uninstalled and went through my laptop to remove all references from firefox. Task manager shows no sign of mozilla or firefox running processes.

A check of the crash log is empty.

I am installing Firefox (Latest from website) on a windows11 laptop. I had firefox many years ago and uninstalled it. I am reinstalling and I get a pop up that states: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window:" I have uninstalled and went through my laptop to remove all references from firefox. Task manager shows no sign of mozilla or firefox running processes. A check of the crash log is empty.

Alle svar (2)

Denys
Denys
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Hi,

Could you please check out "Firefox is already running but is not responding" error - How to fix? Do any tips from that article help?

wehlers
wehlers Spørgsmålsstiller

Thank you for your response. I found it in %APPDATA% there was an old Mozilla directory from many years ago. When I deleted the directory all works fine