Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere
Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.
Arkiveret

Virus/hacked?

Firefox til iOS Browser-sikkerhed
Paul replied
Stacy Dawn
Stacy Dawn

Hi, I'd really appreciate help. I got this pop-up on my Apple phone. (Don't remember what I was searching for that landed me here.)

Firefox is completely disabled - can't click move to another Firefox window or anything. And I don't want to click OK.

The only solution I could come up with was to delete Firefox from my device - but it is still backed up in my icloud.

Do you recommend deleting it from my iCloud back-up & then consider trying to reinstall Firefox?

Anything else you can recommend for me to review on my device to see if malware is deposited elsewhere on my device - not just in Firefox?

Thanks...

Hi, I'd really appreciate help. I got this pop-up on my Apple phone. (Don't remember what I was searching for that landed me here.) Firefox is completely disabled - can't click move to another Firefox window or anything. And I don't want to click OK. The only solution I could come up with was to delete Firefox from my device - but it is still backed up in my icloud. Do you recommend deleting it from my iCloud back-up & then consider trying to reinstall Firefox? Anything else you can recommend for me to review on my device to see if malware is deposited elsewhere on my device - not just in Firefox? Thanks...
Vedhæftede skærmbilleder

Alle svar (1)

Paul
Paul
  • Moderator
  • Bidragsyder i top 10

Hi

If you close the app or restart your device, when you re-open Firefox for iOS, clear your browsing history. This support article should help:

https://support.mozilla.org/en-US/kb/clear-browsing-history-firefox-ios

The message you are seeing is a scam, please do not follow it's instructions.