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Cannot Setup MFA on Mozilla Account

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  • Seneste svar af Paul

Quart
Quart
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Hi Folks, I can't seem to setup MFA via my Mozilla profile. I'm using the Google Auth App on my mobile. Have checked that time is synced correctly. Have tried setting up on my mobile and PC. Shall I try a different Authenticator App?

Hi Folks, I can't seem to setup MFA via my Mozilla profile. I'm using the Google Auth App on my mobile. Have checked that time is synced correctly. Have tried setting up on my mobile and PC. Shall I try a different Authenticator App?

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Hi Quart

We have a direct one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

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Quart
Quart Spørgsmålsstiller
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Just to add that the error is to do with time sync!

Paul
Paul
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Hi Quart

What makes you certain that this is a time sync error?

Quart
Quart Spørgsmålsstiller
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Hi Paul, Exact error attached 🙂 Thanks Q

Quart
Quart Spørgsmålsstiller
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I've tried taking off automatic time sync to see if that would miraculously work, no avail.

Waited out for a new code refresh on the entry in MFA app, no avail.

Tried alternative to TOTP, no avail.

It accepts the code from the app initially, seems to error out past the backup code section. I'm pasting the backup code in exactly. Then it throws the time error (see pic in last reply)

Paul
Paul
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Hi Quart

We have a direct one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

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