Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

cache entry contains virus

more options

One specific cache entry always contains a trojan virus everytime I run an anti virus check. I can't say where this cache comes from as it appears even if I don't open a single new website. I delete it but it appears everytime I use the Browser again, even multiple times during one session. It is always the same entry code. Is there a way to block a specific cache entry or at least to discern where it originates?

One specific cache entry always contains a trojan virus everytime I run an anti virus check. I can't say where this cache comes from as it appears even if I don't open a single new website. I delete it but it appears everytime I use the Browser again, even multiple times during one session. It is always the same entry code. Is there a way to block a specific cache entry or at least to discern where it originates?

Alle svar (3)

more options

As there is no screenshot error or what site is causing this or what steps anyone is able to replicate the problem this would have to be a computer shop to diagnosis the problem.

Nyttig?

more options

koljahaerdrich said

One specific cache entry always contains a trojan virus everytime I run an anti virus check. I can't say where this cache comes from as it appears even if I don't open a single new website. I delete it but it appears everytime I use the Browser again, even multiple times during one session. It is always the same entry code. Is there a way to block a specific cache entry or at least to discern where it originates?

Either it is making a false positive or some site you are going to keeps adding something to the Firefox Cache that your antivirus thinks is a trojan. A trojan is the Cache is harmless if left alone to be over written or if you delete the Cache.

An old article on this is https://support.mozilla.org/en-US/kb/Firefox%20cache%20file%20was%20infected%20with%20a%20virus though the steps in Settings have changed https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Nyttig?

more options

How much information do you have about the cached file? You can search for its name on the following page:

Type or paste about:cache in the address bar and press Enter to load it.

Under disk, click "List cache entries"

Exercise patience because usually there is a tons of metadata to list out.

Use Ctrl+F to search for the infected file name, and it should have the full URL back to the site where you got it.

Now, if that's not a site you visited intentionally, you might wonder if it's related to one of your add-ons, so further investigation might be needed.

Nyttig?

Stil et spørgsmål

Du skal logge ind på din konto for at svare på et indlæg. Start et nyt spørgsmål, hvis du ikke har en konto endnu.