Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

My application seems to be corrupted, how can I reload

  • 2 svar
  • 0 har dette problem
  • 108 visninger
  • Seneste svar af James
  • Arkiveret

RSWINTER2
RSWINTER2

My application seems to be corrupted, how can I reload? I keep getting a message "from Norton" which says threat secured win:32ratx-gen [Trj] Reloading Norton has not helped. Only appears when firefox is open.

My application seems to be corrupted, how can I reload? I keep getting a message "from Norton" which says threat secured win:32ratx-gen [Trj] Reloading Norton has not helped. Only appears when firefox is open.

Alle svar (2)

markwarner22
markwarner22

What application? If Firefox browser is open how is it corrupted?

James
James
  • Moderator
  • Top 10 Contributor

How are you getting this message and where is this win:32ratx-gen supposedly located?

You are not infected if this was only found in the Cache folder as it is harmless there if left alone there. It will either get overwritten over time as Cache gets used or deleted if you clear the Cache.

An old article on this is https://support.mozilla.org/en-US/kb/Firefox%20cache%20file%20was%20infected%20with%20a%20virus though the steps in Settings have changed.

If these are small popups on bottom right corner of Firefox windows, then they could just be Web Push Notifications from sites you have allowed to send you notifications. Instead of useful information some may just send junk, spam, fake virus alerts ect. You can revoke sites you do not want notifications from.

https://support.mozilla.org/en-US/kb/push-notifications-firefox https://support.mozilla.org/en-US/kb/push-notifications-firefox#w_how-do-i-revoke-web-push-permissions-for-a-specific-site