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Thunderbird crashes when trying to open settings, caused by Bitdefender

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  • Seneste svar af Wayne Mery

paul.klemann
paul.klemann
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I tried to open settings because I need to change account passwords. As soon as I open settings Thunderbird crashes after showing the settings page for half a second. Latest Thunderbird version under latest windows 11 version. Anyone else has this problem? Restarting the PC (miracle cure for problems under windows) did not solve the problem. Anyone else has this? Anyone knows a solution?

I cannot access my accounts passwords, so the problem is rather worrisome and urgent.

I tried to open settings because I need to change account passwords. As soon as I open settings Thunderbird crashes after showing the settings page for half a second. Latest Thunderbird version under latest windows 11 version. Anyone else has this problem? Restarting the PC (miracle cure for problems under windows) did not solve the problem. Anyone else has this? Anyone knows a solution? I cannot access my accounts passwords, so the problem is rather worrisome and urgent.

Ændret af Wayne Mery den

Alle svar (4)

Wayne Mery
Wayne Mery
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Are you using Bitdefender? If not, which AV software?

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paul.klemann
paul.klemann Spørgsmålsstiller
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Hi Wayne, yes I am using Bitdefender.

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paul.klemann
paul.klemann Spørgsmålsstiller
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By the way, I am also using Surfshark as VPN. But Thunderbird is set to bypass the VPN.

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Wayne Mery
Wayne Mery
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Reporter,

Please visit the website to view previous responses to your question and update the ticket. Sorry for the delay, but unfortunately you may not have seen them because the notification system was broken.

The crash should be gone with newer, current versions of Thunderbird.

Thanks

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