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Tab crash in Firefox

  • 2 svar
  • 7 har dette problem
  • 23 visninger
  • Seneste svar af MCH

MCH
MCH
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I have random Tab crashes in Firefox when running UI tests with TestComplete. TestComplete proviedes a dmp file. After analyzing with WinDbgPreview it provides an error with the xul.dll:

Attempt to read from address ffffffffffffffff

PROCESS_NAME: firefox.exe

READ_ADDRESS: ffffffffffffffff

ERROR_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%p verwies auf Arbeitsspeicher bei 0x%p. Der Vorgang %s konnte im Arbeitsspeicher nicht durchgef hrt werden.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

IP_ON_STACK: +0 00000004`08bfd328 a807 test al,7

FRAME_ONE_INVALID: 1

STACK_TEXT: 00000004`08bfd190 00000004`08bfd328  : 00000004`08bfd328 00000000`80004005 00000000`0000000b 00000000`ffffffff : xul+0x12c298 00000004`08bfd198 00000004`08bfd328  : 00000000`80004005 00000000`0000000b 00000000`ffffffff 00000131`e0fece38 : 0x00000004`08bfd328 00000004`08bfd1a0 00000000`80004005  : 00000000`0000000b 00000000`ffffffff 00000131`e0fece38 00000004`08bfd328 : 0x00000004`08bfd328 00000004`08bfd1a8 00000000`0000000b  : 00000000`ffffffff 00000131`e0fece38 00000004`08bfd328 00000131`e0a22260 : 0x80004005 00000004`08bfd1b0 00000000`ffffffff  : 00000131`e0fece38 00000004`08bfd328 00000131`e0a22260 00000000`00000000 : 0xb 00000004`08bfd1b8 00000131`e0fece38  : 00000004`08bfd328 00000131`e0a22260 00000000`00000000 00001bab`405866c0 : 0xffffffff 00000004`08bfd1c0 00000004`08bfd328  : 00000131`e0a22260 00000000`00000000 00001bab`405866c0 ffffffff`ffffffff : 0x00000131`e0fece38 00000004`08bfd1c8 00000131`e0a22260  : 00000000`00000000 00001bab`405866c0 ffffffff`ffffffff 00000131`e0a22268 : 0x00000004`08bfd328 00000004`08bfd1d0 00000000`00000000  : 00001bab`405866c0 ffffffff`ffffffff 00000131`e0a22268 00000004`08bfd560 : 0x00000131`e0a22260


STACK_COMMAND: ~0s; .ecxr ; kb

SYMBOL_NAME: xul+12c298

MODULE_NAME: xul

IMAGE_NAME: xul.dll

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_xul.dll!Unknown

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 113.0.0.8524

FAILURE_ID_HASH: {52fb3732-4505-68ab-d740-b92ea07f3aaa}

Followup: MachineOwner

I have random Tab crashes in Firefox when running UI tests with TestComplete. TestComplete proviedes a dmp file. After analyzing with WinDbgPreview it provides an error with the xul.dll: Attempt to read from address ffffffffffffffff PROCESS_NAME: firefox.exe READ_ADDRESS: ffffffffffffffff ERROR_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%p verwies auf Arbeitsspeicher bei 0x%p. Der Vorgang %s konnte im Arbeitsspeicher nicht durchgef hrt werden. EXCEPTION_CODE_STR: c0000005 EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: ffffffffffffffff IP_ON_STACK: +0 00000004`08bfd328 a807 test al,7 FRAME_ONE_INVALID: 1 STACK_TEXT: 00000004`08bfd190 00000004`08bfd328 : 00000004`08bfd328 00000000`80004005 00000000`0000000b 00000000`ffffffff : xul+0x12c298 00000004`08bfd198 00000004`08bfd328 : 00000000`80004005 00000000`0000000b 00000000`ffffffff 00000131`e0fece38 : 0x00000004`08bfd328 00000004`08bfd1a0 00000000`80004005 : 00000000`0000000b 00000000`ffffffff 00000131`e0fece38 00000004`08bfd328 : 0x00000004`08bfd328 00000004`08bfd1a8 00000000`0000000b : 00000000`ffffffff 00000131`e0fece38 00000004`08bfd328 00000131`e0a22260 : 0x80004005 00000004`08bfd1b0 00000000`ffffffff : 00000131`e0fece38 00000004`08bfd328 00000131`e0a22260 00000000`00000000 : 0xb 00000004`08bfd1b8 00000131`e0fece38 : 00000004`08bfd328 00000131`e0a22260 00000000`00000000 00001bab`405866c0 : 0xffffffff 00000004`08bfd1c0 00000004`08bfd328 : 00000131`e0a22260 00000000`00000000 00001bab`405866c0 ffffffff`ffffffff : 0x00000131`e0fece38 00000004`08bfd1c8 00000131`e0a22260 : 00000000`00000000 00001bab`405866c0 ffffffff`ffffffff 00000131`e0a22268 : 0x00000004`08bfd328 00000004`08bfd1d0 00000000`00000000 : 00001bab`405866c0 ffffffff`ffffffff 00000131`e0a22268 00000004`08bfd560 : 0x00000131`e0a22260 STACK_COMMAND: ~0s; .ecxr ; kb SYMBOL_NAME: xul+12c298 MODULE_NAME: xul IMAGE_NAME: xul.dll FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_xul.dll!Unknown OS_VERSION: 10.0.19041.1 BUILDLAB_STR: vb_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 IMAGE_VERSION: 113.0.0.8524 FAILURE_ID_HASH: {52fb3732-4505-68ab-d740-b92ea07f3aaa} Followup: MachineOwner ---------

Alle svar (2)

Paul
Paul
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  • Top 10 Contributor
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

MCH
MCH Spørgsmålsstiller
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Unfortunatly it does not create a crash report. The crash affects only one tab. The rest of Firefox remains functional.