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Saving emails to a file folder

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I have been able to save emails and responses to those emails in the past. However, as of about a week ago, I cannot seem to save those same type of emails and the responses on Mozilla. can anyone help me...please?

I have been able to save emails and responses to those emails in the past. However, as of about a week ago, I cannot seem to save those same type of emails and the responses on Mozilla. can anyone help me...please?