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WEBSITE FEATURES NO LONGER WORKING (BUT STILL DO WITH MS EDGE!!)

  • 1 svar
  • 1 har dette problem
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  • Seneste svar af CraigS26

goshjm
goshjm
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Hi,

My wife & I have used Firefox for some considerable time now and like it a lot.

However, we have been having trouble with Firefox recently and wonder if you are aware of this. It manifests itself in a very subtle way with only some FEATURES of a particular website not operating, (but no ‘warning’ messages whatsoever).

To begin with, I was at a loss to understand why something didn’t work but, now that this has happened to me on THREE different websites (with features that work perfectly well under MS Edge!), I have come to the conclusion that Firefox is the only “common denominator”.

The first problem was with https://www.parcel2go.com. They have a “Live Help” (Chat) feature. It no longer works with Firefox!

The second was with https://account.patientaccess.com. Try to order “repeat prescriptions” and all is well – until you hit “send”. It no longer works with Firefox!

Today, I have discovered that with https://www.bt.com I am now longer able to access my BT email accounts. Furthermore, they also have a “chat” facility – except that is now also ‘invisible’ to Firefox!

I have seen mention that DuckDuckGo (which I also use) might be involved here?

What’s happened?!!

Hi, My wife & I have used Firefox for some considerable time now and like it a lot. However, we have been having trouble with Firefox recently and wonder if you are aware of this. It manifests itself in a very subtle way with only some FEATURES of a particular website not operating, (but no ‘warning’ messages whatsoever). To begin with, I was at a loss to understand why something didn’t work but, now that this has happened to me on THREE different websites (with features that work perfectly well under MS Edge!), I have come to the conclusion that Firefox is the only “common denominator”. The first problem was with https://www.parcel2go.com. They have a “Live Help” (Chat) feature. It no longer works with Firefox! The second was with https://account.patientaccess.com. Try to order “repeat prescriptions” and all is well – until you hit “send”. It no longer works with Firefox! Today, I have discovered that with https://www.bt.com I am now longer able to access my BT email accounts. Furthermore, they also have a “chat” facility – except that is now also ‘invisible’ to Firefox! I have seen mention that DuckDuckGo (which I also use) might be involved here? What’s happened?!!

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Alle svar (1)

CraigS26
CraigS26
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I just discovered that DuckDG PrivacyEssentials Addon prevented Deletes of FF Bookmarks; I Disabled the Addon & delete worked as prior. SO, DISable DDG and observe for any of your issues.

I can only add that another Forum Always asks - Did you attempt this in FF Safe Mode (Help/Troubleshoot mode)? Success implies that an Addon or Setting is causing the issue and you have to Trial & error WHICH one is the culprit. I also made a 2nd - TEST - Profile to try issues with as sometimes it fails with FF Safe Mode BUT succeeds in a different Profile.

I can only assume your Rx re-order has internal paying - you don't mention a 2nd site to Pay From. I started logging into Paypal Before Paying WITH PayPal in the Vendor link and success improved. That doesn't seem to be your issue but FYI .... Good luck....

Ændret af CraigS26 den