Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Browser opens, but no pages load and the button to log into my account does not work

  • 5 svar
  • 1 har dette problem
  • 2 visninger
  • Seneste svar af James

more options

I could not find the same problem, or any solution, when I searched the knowledge base. i have uninstalled and reinstalled Firefox twice. The problem started after a Firefox update on 2-12-22

I could not find the same problem, or any solution, when I searched the knowledge base. i have uninstalled and reinstalled Firefox twice. The problem started after a Firefox update on 2-12-22

Valgt løsning

https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations

Læs dette svar i sammenhæng 👍 0

Alle svar (5)

more options

What OS? What security software are you running? I guess Webroot... ;-) What version of Firefox? Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

more options

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}


A big issue of late is;

jscher2000 said

Could this be relevant? A couple of other users identified Webroot (security software) as blocking 64-bit Firefox 97 -- released today -- from running properly: If you are still running an earlier release of Firefox, this would not be your issue.

bg07901 said

After consulting with WebRoot, they advised this was a known issue. The fix was to remove and reinstalled the WebRoot application.
more options

I am running Windows 11 and do use Webroot. Firefox will not run in safe/troubleshoot mode.. nothing happens when I chose that option. Firefox version is 97.0 64 bi

jonzn4SUSE said

What OS? What security software are you running? I guess Webroot... ;-) What version of Firefox? Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf
more options

When I couldn't use troubleshoot mode I decided my only acceptable option was to create a new profile. https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles

more options

Valgt løsning

https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations