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instagram videos not working

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  • Seneste svar af jonzn4SUSE

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Hi! Videos in instagram are blacked out and can't get them to play. It's been like this for a year or so. I use Ublock origin. Any ideas? Thanks!!

Hi! Videos in instagram are blacked out and can't get them to play. It's been like this for a year or so. I use Ublock origin. Any ideas? Thanks!!

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belatedly, I was able to solve the problem just today by refreshing firefox and resetting add-ons and settings. thank you jonzn & cor-el for your kind support!

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Did you try Safe Mode to verify if the add-on is causing the issue? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

I don't have an account. Can you provide a link to an example of the issue? Also, post a full browser screenshot of the issue.

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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
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jonzn:

belately, thank you for your support. example link: https://www.instagram.com/p/CWTb_EOpepr/

cor-el:

thank you for your detailed reply! i am not sure i have the tech expertise, but i will try each of your recommendations... i think it will take some time to get back to you with results. but thank you!!

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Works for me. Can you post a similar screenshot? see screenshot

Ændret af jonzn4SUSE den

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belatedly, I was able to solve the problem just today by refreshing firefox and resetting add-ons and settings. thank you jonzn & cor-el for your kind support!

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Mark it as resolved and have a good day.  ;-))