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Constant crashes even after Cleanup or Reinstallation

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Since a few days, I keep experiencing constant crashes with Firefox.

In the most common way, a Tab will crash first, often followed shortly by the whole browser crashing.

Crashes occur on, but are not limited to, following pages: • YouTube.comReddit.com • Google Account Login • about:preferences • about:crashes • about:support • The very same Support-page I’m writing this on

Crashes still occur after: • Rebooting Computer • Clearing of Cache • Starting in Safe Mode (crashes in Safe mode) • Deactivation of hardware acceleration • Refreshing Firefox • Reinstallation of Firefox (Uninstalled with the Uninstall/helper.exe) • Use of Windows Deployment Image Servicing and Management tool (DISM /Online /Cleanup-Image /RestoreHealth)

Crash logs list: • Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x00007ff88082381f • Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x000001f4465fffe8

I’m kind of out of options. Most support pages are 2 years or older, so I don’t really know if I’m experiencing the same errors as they did.

If there’s any more information required, please let me know.

Since a few days, I keep experiencing constant crashes with Firefox. In the most common way, a Tab will crash first, often followed shortly by the whole browser crashing. Crashes occur on, but are not limited to, following pages: • YouTube.com • Reddit.com • Google Account Login • about:preferences • about:crashes • about:support • The very same Support-page I’m writing this on Crashes still occur after: • Rebooting Computer • Clearing of Cache • Starting in Safe Mode (crashes in Safe mode) • Deactivation of hardware acceleration • Refreshing Firefox • Reinstallation of Firefox (Uninstalled with the Uninstall/helper.exe) • Use of Windows Deployment Image Servicing and Management tool (DISM /Online /Cleanup-Image /RestoreHealth) Crash logs list: • Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x00007ff88082381f • Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x000001f4465fffe8 I’m kind of out of options. Most support pages are 2 years or older, so I don’t really know if I’m experiencing the same errors as they did. If there’s any more information required, please let me know.

Ændret af ASwissArmyrabbit den

Alle svar (20)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter

Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Win 10: Press <Windows> + R on the keyboard. A Run dialog will open. In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter>


Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.

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You can try to disable Fission by setting fission.autostart = false on the about:config page. You can open the about:config page via the location/address bar. You can click the button to "Accept the Risk and Continue".

Fission is about a new site isolation architecture in Firefox and you will see more Firefox processes running than before and when Fission is enabled you can no longer limit the number of content processes in Settings or via dom.ipc.processCount on the about:config page. You can check the current Fission state on the "Help -> More Troubleshooting Information" (about:support) page (search for Fission).

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FredMcD said

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in. Please, Do not post a screenshot ! !
aboutcrashesFx57
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar; Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Win 10: Press <Windows> + R on the keyboard. A Run dialog will open. In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter> Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.

bp-a40752d7-d8c2-478b-b13c-a34df0211211 bp-32ea1571-80f9-40a2-a104-7bb580211211 bp-44d0a6f6-7d49-4b24-8f3c-f13f50211211 bp-20fb024a-891a-4215-8237-e6d020211211 bp-d65508fa-e23a-4386-856a-7762e0211211 bp-f4a284d5-7b46-4616-807d-d50950211211 bp-9f05d322-fbfa-4c88-abb5-eec890211211

These should be the most recent

Edit: These occured during listing of the crash report names: bp-7c5113a3-1095-4abb-ac18-7d0080211211 bp-81e20189-6070-4f40-ab48-ebee80211211 bp-983bc796-aa72-4576-95d6-c38850211211 bp-d192b199-a26b-4599-977f-997390211211 bp-0da63990-9163-4c7e-bffd-9f54f0211211 bp-40eb5fe9-2379-46b5-8b57-9e25a0211211 bp-afa4bf81-e3ad-4f64-a4e8-1b0a50211211 bp-6d4b44f7-e9d1-4a2d-b813-3a07e0211211

Ændret af ASwissArmyrabbit den

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FredMcD said

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in. Please, Do not post a screenshot ! !
aboutcrashesFx57
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar; Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Win 10: Press <Windows> + R on the keyboard. A Run dialog will open. In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter> Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.

bp-a40752d7-d8c2-478b-b13c-a34df0211211 bp-32ea1571-80f9-40a2-a104-7bb580211211 bp-44d0a6f6-7d49-4b24-8f3c-f13f50211211 bp-20fb024a-891a-4215-8237-e6d020211211 bp-d65508fa-e23a-4386-856a-7762e0211211 bp-f4a284d5-7b46-4616-807d-d50950211211 bp-9f05d322-fbfa-4c88-abb5-eec890211211

These should be the most recent

Edit: These occured during listing of the crash report names: bp-7c5113a3-1095-4abb-ac18-7d0080211211 bp-81e20189-6070-4f40-ab48-ebee80211211 bp-983bc796-aa72-4576-95d6-c38850211211 bp-d192b199-a26b-4599-977f-997390211211 bp-0da63990-9163-4c7e-bffd-9f54f0211211 bp-40eb5fe9-2379-46b5-8b57-9e25a0211211 bp-afa4bf81-e3ad-4f64-a4e8-1b0a50211211 bp-6d4b44f7-e9d1-4a2d-b813-3a07e0211211

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bp-7c5113a3-1095-4abb-ac18-7d0080211211 = Uptime 873 seconds (14 minutes and 33 seconds) bp-d192b199-a26b-4599-977f-997390211211 = Uptime 215 seconds (3 minutes and 35 seconds)

Signature: arena_t::Purge | je_free | core::ptr::drop_in_place<T> | webrender::renderer::Renderer::update

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-81e20189-6070-4f40-ab48-ebee80211211 = Uptime 162 seconds (2 minutes and 42 seconds) bp-0da63990-9163-4c7e-bffd-9f54f0211211 = Uptime 81 seconds (1 minute and 21 seconds) bp-40eb5fe9-2379-46b5-8b57-9e25a0211211 = Uptime 2 seconds

Signature: RedBlackTree<T>::Remove

MOZ_CRASH Reason (Sanitized) : MOZ_RELEASE_ASSERT(mNode)

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1405062 NEW --- Crash in RedBlackTree<T>::Remove +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-983bc796-aa72-4576-95d6-c38850211211 Signature: arena_t::Purge | je_free | DeleteTexture

Uptime 91 seconds (1 minute and 31 seconds)

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

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Your crashes seem to be all over the place. Sometimes this means there is a problem with the RAM.


https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources


MemTest Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}

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FredMcD said

Your crashes seem to be all over the place. Sometimes this means there is a problem with the RAM. https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources MemTest Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM? You will need a thumb or disk drive to install it on. Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}

Couldn't get Memtest86+ to work, so I used the normal Memtest86. Didn't show any errors.

I also checked the virtual memory settings and it was set to automatic management.

Edit: Ran a small test. Opened Firefox and opened a Youtube video. Task manager showed 10 Processes and high energy/electricity usage before it crashed.

Edit2: Newest crash report bp-6e41a6d4-7059-4072-b7ce-213460211212

Ændret af ASwissArmyrabbit den

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FredMcD said

Your crashes seem to be all over the place. Sometimes this means there is a problem with the RAM. https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources MemTest Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM? You will need a thumb or disk drive to install it on. Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}

Couldn't get Memtest86+ to work, so I used the normal Memtest86. Didn't show any errors.

I also checked the virtual memory settings and it was set to automatic management.

Edit: Ran a small test. Opened Firefox and opened a Youtube video. Task manager showed 10 Processes and high energy/electricity usage before it crashed.

Edit2: Newest crash report: bp-6de1970a-21aa-4d3e-a814-ea0e90211212 Also, I sometimes have problems with submitting replies, so they might appear double.

Ændret af ASwissArmyrabbit den

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cor-el said

You can try to disable Fission by setting fission.autostart = false on the about:config page. You can open the about:config page via the location/address bar. You can click the button to "Accept the Risk and Continue". Fission is about a new site isolation architecture in Firefox and you will see more Firefox processes running than before and when Fission is enabled you can no longer limit the number of content processes in Settings or via dom.ipc.processCount on the about:config page. You can check the current Fission state on the "Help -> More Troubleshooting Information" (about:support) page (search for Fission).

No effect, crashes still occur.

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I called for more help.

bp-6e41a6d4-7059-4072-b7ce-213460211212 Signature: arena_t::Purge | je_free | vdbeMemClearExternAndSetNull

Uptime 234 seconds (3 minutes and 54 seconds)

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

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Sorry, current forum security sometimes delays the posting of messages.


Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/ +++++++++++++++++++++++++++++++++++++++++++++++ If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

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FredMcD said

Sorry, current forum security sometimes delays the posting of messages. Start Firefox using Troubleshoot(Safe) Mode {web link} A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/ +++++++++++++++++++++++++++++++++++++++++++++++ If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

Crashes did not occur in safe mode.

Protection program is Windows Defender. Deactivating Real Time Protection didn't prevent the crash from happening.

Are there any known softwares that could generate such a crash?

Edit: Newest crash log bp-99f89fda-0ad2-4c43-bf64-ba3d90211213

Ændret af ASwissArmyrabbit den

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bp-99f89fda-0ad2-4c43-bf64-ba3d90211213 Signature: arena_t::Purge | je_free | pcache1Free

Uptime 56 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

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FredMcD said

Use these links to create a new profile. Use this new profile as is. Is the problem still there? https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Type about:profiles<enter> in the address bar.

New profile created. Problem is still persisting. Tabs still keep crashing, browser too.

Newest Crash Report: bp-bc10bd72-0c31-4492-94cc-761ac0211213

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bp-bc10bd72-0c31-4492-94cc-761ac0211213 Signature: arena_t::Purge | je_free | alloc::sync::Arc<T>::drop_slow<T>

Uptime 12 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation

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NVIDIA graphics driver reinstalled and up to date.

Newest Crash logs: bp-742d9605-952d-4077-959c-8f42a0211214 bp-a150a2a8-96d6-4b55-b019-927920211214

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bp-742d9605-952d-4077-959c-8f42a0211214 Signature: arena_t::Purge | je_free | alloc::sync::Arc<T>::drop_slow<T>

Uptime 9 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-a150a2a8-96d6-4b55-b019-927920211214 Signature: arena_t::Purge | je_free | js::gc::GCRuntime::freeFromBackgroundThread | js::GCParallelTask::runTask

Uptime 14 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

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MemTest Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}

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