Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I need to clear cached web content; Amazon Prime Videos won't open for me. I am unable to get into Firefox Browser in order to make these changes. All I access are articles telling me how to do it, but no access that actually allows me to do it. Thanks.

  • 2 svar
  • 1 har dette problem
  • 1 visning
  • Seneste svar af cor-el

more options

Amazon Prime movies will not load for me. The support at Amazon suggested that I clear cached web content on my browser. I am unable to get into Firefox to fix the problem. All I have been able to access are articles telling discussing the problem, but there is no access that actually allows me to do it. Thanks.

Alle svar (2)

more options

ewynia said

I am unable to get into Firefox to fix the problem.

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Nyttig?

more options

I am unable to get into Firefox to fix the problem.

Do you mean that you can't open Firefox at all ?

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer.

Nyttig?

Stil et spørgsmål

Du skal logge ind på din konto for at svare på et indlæg. Start et nyt spørgsmål, hvis du ikke har en konto endnu.