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Website problem with citi.com, asked for multiple logins

  • 8 svar
  • 1 har dette problem
  • 32 visninger
  • Seneste svar af FredMcD

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I am having a new problem with < https://www.citi.com/ > I have used this website for years with Ffox with noo problem. What I experience now is that I can login and use it just fine, i.e. access any of its links, except if I try to use the Virtual Credit Card (VCC) feature. To use that feature you login, select VCC, which takes you to a new page, on which you launch a popup that generates the VC. My issue is that I login, select he VCC page, but instead it takes me back to the main screen to login again. This circular problem can continue as many times as I try it. Below I list my equipment and trouble shooting steps.

I am using a win10 PC running 21H1 and the current version of FFox. I have a Malwarebytes Browser Guard installed (MB).

1. I tried the login on my Surface GO running win10 Home Edition and no MB installed. It worked fine. 2. I tried to login with Chrome and Edge on my PC, neither with the MB browser guard, and they work fine. 3. I have had the MB installed for quite some time and the Citi site always worked fine. Nevertheless I disabled it. That made no difference. 4. Next I clicked the FFox shield and disabled the Enhance Tracking protection. No difference. 5. I deleted all cookies and cache info related to citi, amounting to 10 entries. That made no difference. 6. I deleted all cookies and cache totally. Now I was able to log in and go to the VCC page. 7. I closed out of the citi site and tried to re login. The problem reappeared. 8. I deleted all cookies and cache yet again, closed FFox, launched it again, tried the Citi site and it worked fine. 9. I logged out of citi, tried to log in again, and once more it did not work.

Any ideas?

Valgt løsning

Just wanted to thank you all for the suggestions. I had delayed a bit in the final follow up due to other business. As it turns out on Sep 1, Citi updated the Virtual Credit card pages of their website and now it works fine in FFox. So for now I am good, and I can return here for ideas if the problem resurfaces.

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Does this work in a Private Browsing mode window ?


You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.


If clearing cookies didn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

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Thank you but still no go. I followed all your instructions and it did not work. Couldn't even get it to work once. So then I turned off MB guard, turned off FFox Enhanced tracking, followed all your instructions and also deleted all cookies and cache and it worked one time. I logged off and logged back on, and again it did not work.

Odd, eh?

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Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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Very annoying. Still there in troubleshoot mode. Maybe my easiest solution is to just use Edge for this one site. Alternatively, do you think it worth trying the "nuclear" solution and refresh FFox?

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You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

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Thank you for the profile suggestion. I have gotten caught up in some other issues and will try this later this month. I will advise.

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Valgt løsning

Just wanted to thank you all for the suggestions. I had delayed a bit in the final follow up due to other business. As it turns out on Sep 1, Citi updated the Virtual Credit card pages of their website and now it works fine in FFox. So for now I am good, and I can return here for ideas if the problem resurfaces.

Nyttig?

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That's good to hear. Well Done for Citi. Please flag your last post as Solved Problem as this can help others with similar problems. Go to that post and click the 'Solved' button to its right.

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