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Google Products Failing on Firefox

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For about a month, google products on firefox randomly stop working.

- I get the "Oops...error #001" in gmail, when i reload it just continues to get an error cycle until eventually it goes to network protocol error.

- Google search randomly does not work at all in the url/search bar, and once it doesn't work the tab is useless. Putting in another URL and hitting enter it appears to have loaded but of course nothing has changed.

- I have no extensions installed.

Alle svar (6)

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Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.


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@FredMcD -

I cleared cookies & cache several times, this didn't fix it.

I disabled all extensions & add ons, this didn't fix it.

I started in troubleshoot mode, the problem still occurred. Seems weird that it's only google products that are having trouble in Firefox.


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Hi katherine.ranieri,

Try Refreshing your Browser:-

  • To do this, click the menu button at the top right corner of the Firefox window.
  • Click the “Help” option near the bottom of the menu.
  • Click the “Troubleshooting Information” option in the Help menu.
  • Click the “Refresh Firefox” button at the top right corner of the Troubleshooting Information page.
  • You’ll be warned that this will remove your browser add-ons, reset your customizations, and revert other browser data to the default settings. Click “Refresh Firefox” to confirm you want to make these changes.


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Thanks Shashank Shekhar.

Refreshed firefox, no change. Did a clean install, no change. Still getting the Oops...error #001

Because this was impacting my work so significantly I had to ditch Firefox for Brave. This really sucks. I love firefox until this happened. After searching the internet extensively, seems like i'm not the only one having this problem. https://www.googlecloudcommunity.com/gc/Workspace-Q-A/Firefox-and-gmail-error-001/m-p/162025


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You can do a malware scan just to be sure.

You can check the connection settings.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":


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The problem went away for a while, I did do a malware scan, but since the mozilla update last week or whenever it was the problem is back.

I am connecting from my work computer so cannot change the proxy settings.

I am super annoyed that this problem is back. If I use duckduckgo for my search engine instead of google that works, but it's just not as good of a search engine, and of course the gmail issues of Oops error #001 still occurs regularly since the update.


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