Seneste svar på Mozilla Firefox 89.0 tabs are randomly crashing.https://support.mozilla.org/da/questions/13394692021-07-09T09:08:51-07:00Additional research points to Realtek/ASUS HD Audio drivers, most probably "Nahimic" service, as a c2021-07-09T09:08:51-07:00dkostinhttps://support.mozilla.org/da/questions/1339469?page=2#answer-1426742<p>Additional research points to Realtek/ASUS HD Audio drivers, most probably "Nahimic" service, as a culprit.
</p>Problem seems to be solved: Realtek on-board HD Audio disabled in BIOS on ASUS MB. Windows safe-mode2021-07-05T06:14:31-07:00dkostinhttps://support.mozilla.org/da/questions/1339469?page=2#answer-1425933<p>Problem seems to be solved: Realtek on-board HD Audio disabled in BIOS on ASUS MB. Windows safe-mode disables any audio as well and it was trouble free. On-board audio seems to be having problems only during booting up - it did function well nevertheless (with a microphone).
</p>Last observations:
If after PC Win10 boot IPDT64/AIDA64 show FPU/prime-number-test failure Firefox w2021-06-26T03:03:40-07:00dkostinhttps://support.mozilla.org/da/questions/1339469?page=2#answer-1424098<p>Last observations:
If after PC Win10 boot IPDT64/AIDA64 show FPU/prime-number-test failure Firefox will crash 100%.
In Win10 safe-mode+network no problems. PC reboot 1..5 times usually also corrects the issue.
If somebody cold have an idea what it could be, I'd really appreciate this.
</p>Now I did change the CPU - no change, so this is not CPU, most probably not any hardware at all.
Boo2021-06-17T02:56:29-07:00dkostinhttps://support.mozilla.org/da/questions/1339469?page=2#answer-1422193<p>Now I did change the CPU - no change, so this is not CPU, most probably not any hardware at all.
Booting Windows 10 in safe/minimal mode gets rid of all problems, as much as I can tell without network.
My inplace upgrade to 21H1 keeping apps and settings on 19-may-2021 did somethig nasty mixing things up.
It is a driver conflict of sort, CPU/Chipset/Management etc. I suppose only new clean install may fix things.
Some code affects the CPU on the CPU-cache level, probably with cache overflow at some point, this affects how CPU communicates with RAM and FPU and screws things up, but only Firefox (MS Office not anymore) and some prime number calculations are affected. I might try a full clean re-install with Win11 later.
</p>RAM modules exchanged, with different type: was DDR4-3600/C18, installed DDR4-2400/C14. Same problem2021-06-12T04:53:20-07:00dkostinhttps://support.mozilla.org/da/questions/1339469#answer-1420938<p>RAM modules exchanged, with different type: was DDR4-3600/C18, installed DDR4-2400/C14. Same problems. All RAM tests run without problems - this is definitely not RAM problem, but something else.
Recently some MS Office software crashes, but rare. Firefox does it most of the time, without any system or logic: at start or later, same page may work and may crash later. Did extensive system tests. Intel Processor Diagnostic Tool test fails at prime number test, Prime95 test fails as well. AIDA64 shows unstable FPU - hardware problems with FPU and memory test. FPU fault&nbsp;? But no BSODs, everything else, including some math simulation software runs as usual. Hyperthreading disabled, CPU (i7-10700) turbo mode off - same problems, used one CPU core instead of 8 - same problems (just slower). It started on May 28th (Firefox 88.0 crashed), all I did that day was some MS Office (MSO2019) software update, not much else. Summary: I do not get it.
</p>more recent crashes:
bp-9772a631-8997-4751-94f9-ed1180210612
bp-087ad6c5-effa-4fc2-8c9a-dc61702106122021-06-12T04:36:05-07:00dkostinhttps://support.mozilla.org/da/questions/1339469#answer-1420933<p>more recent crashes:
bp-9772a631-8997-4751-94f9-ed1180210612
bp-087ad6c5-effa-4fc2-8c9a-dc6170210612
bp-10d09b99-2388-43ee-9680-3fc840210612
bp-c8c43333-fcb7-44f9-a44c-3a33e0210612
bp-47b256b8-d002-461e-873c-070100210612
bp-11ab585e-4c06-4c59-807e-f21550210612
bp-26ea3652-c026-4bb6-9ad0-6100f0210612
</p><p>bp-a33def10-6640-4bb6-a71e-823570210611
bp-c0df757a-8923-4752-9a54-aeaf90210611
bp-89e0d6b9-8b15-4809-9346-7ee3a0210611
bp-9471a86e-ad8b-432c-bfe2-a81b30210611
bp-e8d501aa-1c2a-4017-a96c-29c620210611
bp-ffd571cb-2727-4128-898f-f95db0210611
bp-38e9ed6a-f1cd-405a-a372-e37ec0210611
bp-45cab46d-83e8-4365-ad13-0128d0210611
bp-e19f2039-7d75-4c95-b287-9a1910210611
bp-57fe4d05-b10e-4bf6-b1da-11a7c0210611
bp-afe7327b-9e2b-4295-9ef4-218e10210611
bp-afe7327b-9e2b-4295-9ef4-218e10210611
bp-cb8a38a3-b042-44a0-8737-d26e90210611
bp-283bbec9-8518-4a82-a802-7a5ce0210611
bp-4d79c29b-f99f-4216-8e2e-8e06d0210611
bp-91877b83-7d4e-456b-b8ed-61faa0210611
bp-76385a58-1375-4f18-baa8-bc8130210611
bp-597329c2-87d1-437c-88ce-3b1aa0210611
</p>I called for more help.
2021-06-08T16:36:08-07:00fredmcd-hotmailhttps://support.mozilla.org/da/questions/1339469#answer-1419809<p>I called for more help&#46;
</p>I will test it with different RAM modules, when I'll have them.
I have no problems on two other comp2021-06-08T02:23:50-07:00dkostinhttps://support.mozilla.org/da/questions/1339469#answer-1419603<p>I will test it with different RAM modules, when I'll have them.
I have no problems on two other computers - PC and a laptop - the differences are: installed KB5003214 and ASUS MB software (on this one). In case of a conflict with ASUS software (which uses C++ Redistributable as well) I will be forced to use another browser. As noted previously, before version 88.0 there wasn't a problem. Maybe an update to 90/91 or next Win10 update will bring some changes, who knows.
</p>well, I did full refresh with 2nd re-install of Firefox 89.0 and this means a new profile, but probl2021-06-08T01:10:56-07:00dkostinhttps://support.mozilla.org/da/questions/1339469#answer-1419567<p>well, I did full refresh with 2nd re-install of Firefox 89.0 and this means a new profile, but problem persisted.
</p>Use these links to create a new profile.
Use this new profile as is. Is the problem still t2021-06-08T00:40:28-07:00fredmcd-hotmailhttps://support.mozilla.org/da/questions/1339469#answer-1419548<p>Use these links to create a new profile&#46;
Use this new profile <strong>as is&#46; </strong> Is the problem still there?
</p><p>https://support&#46;mozilla&#46;org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
</p><p>http://kb&#46;mozillazine&#46;org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
</p><p>https://support&#46;mozilla&#46;org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
</p><p>https://support&#46;mozilla&#46;org/en-US/kb/back-and-restore-information-firefox-profiles
</p><p><br>
Type <strong>about:profiles</strong>&lt;enter&gt; in the address bar&#46;
</p>It also crashes in the troubleshooting mode:
bp-c68cbefd-0dbd-45da-8930-3e03a0210608
bp-f0ed4a57-3562021-06-07T22:52:09-07:00dkostinhttps://support.mozilla.org/da/questions/1339469#answer-1419521<p>It also crashes in the troubleshooting mode:
bp-c68cbefd-0dbd-45da-8930-3e03a0210608
bp-f0ed4a57-3566-422c-a83e-cb3ef0210608
bp-129b8124-36c3-491d-a8ad-43d0a0210608
bp-44b9204c-96c8-4782-b7ea-be2410210608
also did crash on Firefox Troubleshooting page as well.
security software, except windows firewall, is off currently.
It also crashed with firewall disabled.
</p>and another two crashes:
bp-95d43b9c-d33c-454d-b381-dd79f0210608
bp-a7e358b8-dc39-42e2-96ca-c02360212021-06-07T22:08:49-07:00dkostinhttps://support.mozilla.org/da/questions/1339469#answer-1419498<p>and another two crashes:
bp-95d43b9c-d33c-454d-b381-dd79f0210608
bp-a7e358b8-dc39-42e2-96ca-c02360210608
</p>Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. C2021-06-07T22:08:00-07:00fredmcd-hotmailhttps://support.mozilla.org/da/questions/1339469#answer-1419497<p><a href="https://support&#46;mozilla&#46;org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode" rel="nofollow">Diagnose Firefox issues using Troubleshoot(Safe) Mode</a> {web link}
</p><p>A small dialog should appear&#46; Click
<strong>Start In Troubleshoot(Safe) Mode</strong> (not Refresh)&#46;
Is the problem still there?
</p>
<hr>
<p>Start your <strong>Computer</strong> in safe mode with network support&#46;
Then start Firefox&#46;
Try <strong>Secure</strong> websites&#46; Is the problem still there?
</p><p>http://encyclopedia2&#46;thefreedictionary&#46;com/Linux+Safe+Mode
Starting Any Computer In Safe Mode;
Free Online Encyclopedia
</p><p><br>
If the problem goes away with the computer in Safe Mode,
the problem is with one of the other programs on the system&#46;
</p><p>As a test, disable your protection programs&#46;
</p>bp-7f599557-7cbe-4762-a999-aa3220210608
Signature: js::jit::CodeGeneratorShared::generateOutOfLineCo2021-06-07T22:05:40-07:00fredmcd-hotmailhttps://support.mozilla.org/da/questions/1339469#answer-1419495<p>bp-7f599557-7cbe-4762-a999-aa3220210608
Signature: js::jit::CodeGeneratorShared::generateOutOfLineCode
</p><p>Uptime 80 seconds (1 minute and 20 seconds)
</p><p>MOZ_CRASH Reason (Sanitized)&nbsp;:
MOZ_RELEASE_ASSERT(src.offset() &gt; int32_t(sizeof(int32_t)))
</p><p>Crash Reason EXCEPTION_BREAKPOINT
+++++++++++++++++++++++++++++++++++++++++++
bp-574e0cc6-61be-4dac-a644-644f60210608
Signature: cairo_surface_get_extents
</p><p>Uptime 67 seconds (1 minute and 7 seconds)
</p><p>Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
</p>It did crash the tab today again:
bp-7f599557-7cbe-4762-a999-aa3220210608
bp-574e0cc6-61be-4dac-a6442021-06-07T20:49:38-07:00dkostinhttps://support.mozilla.org/da/questions/1339469#answer-1419486<p>It did crash the tab today again:
</p><p>bp-7f599557-7cbe-4762-a999-aa3220210608
bp-574e0cc6-61be-4dac-a644-644f60210608
</p>I did install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" Visual C++ redistributable 2021-06-07T17:30:33-07:00dkostinhttps://support.mozilla.org/da/questions/1339469#answer-1419450<p>I did install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" Visual C++ redistributable packages,
(x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from the link above. I will post results.
</p>Denis said
I did not see "VCRUNTIME140_1.DLL is not found" message
Please run the install programs 2021-06-07T08:29:50-07:00fredmcd-hotmailhttps://support.mozilla.org/da/questions/1339469#answer-1419347<em><p>Denis <a href="#answer-1419168" rel="nofollow">said</a></p></em>
<blockquote>I did not see "VCRUNTIME140_1.DLL is not found" message
</blockquote>
<p>Please run the install programs anyway.
We have been seeing problems with vcruntime of late.
<a href="https://support.mozilla.org/en-US/questions/1339469#answer-1419160" rel="nofollow">https://support.mozilla.org/en-US/questions/1339469#answer-1419160</a>
</p>from Windows Log it looks like the 1st crash event was with Version 88.0:
Faulting application name:2021-06-07T04:39:05-07:00dkostinhttps://support.mozilla.org/da/questions/1339469#answer-1419241<p>from Windows Log it looks like the 1st crash event was with Version 88.0:
Faulting application name: firefox.exe, version: 88.0.1.7794, time stamp: 0x60917823
Faulting module name: xul.dll, version: 88.0.1.7794, time stamp: 0x6091784a
Exception code: 0xc0000005
Fault offset: 0x000000000054f2c5
Faulting process id: 0x1fc0
Faulting application start time: 0x01d7549475632118
Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe
Faulting module path: C:\Program Files\Mozilla Firefox\xul.dll
Report Id: 154bea71-f77e-4693-96f3-d7adeab3b561
</p>firefox always started normal, without any problems, then later tabs start crashing and application 2021-06-07T03:08:31-07:00dkostinhttps://support.mozilla.org/da/questions/1339469#answer-1419169<p>firefox always started normal, without any problems, then later tabs start crashing and application itself may crash completely.
</p>I did not see "VCRUNTIME140_1.DLL is not found" message
2021-06-07T03:07:21-07:00dkostinhttps://support.mozilla.org/da/questions/1339469#answer-1419168<p>I did not see "VCRUNTIME140_1.DLL is not found" message
</p>